Room wasn’t all cleaned, I reported it, someone went to see it and said will send someone to clean but nobody came. We found a pair of shoes from the previous guests, hair in the bathroom, also bathroom drain was very poor, fridge was dirty too . Amenities were poor not much to do, evening show sound was terrible. We ended our stay one day before. When we did the check out asked for help with our luggage and after an hour waiting in the room for someone I called and asked why it took so long I was informed that they were in lunch and I had to wait, I said I couldn’t wait no longer. I had a taxi waiting for me outside. I carry my on luggage downstairs three floors to the lobby. It wasn’t a pleasant experience.