Positives: Giada the receptionist was nice and helpful. She arranged for a fan as well as a discount. Checkin was a breeze. She sent me the building code and the code for the lockbox to get the key to my room so that I could check in after hours. The location is excellent, right in Los Abrigos, close to restaurants, stores, and best of all, the beach!
Negatives: The photos and description are totally misleading. The balcony room with kitchenette doesn't seem to exist as 2 other groups booked the same, and none of us got it. Instead, there are balcony rooms with shared bathroom and shared kitchen, or double rooms with "Mountain View" and shared bathroom and shared kitchen. I stayed in the double room with Mountain View, but there is no Mountain View. Instead, you look out at a wall about a meter away, and there is no airflow as that open column in the center of the building is covered at the top. I will try to upload a photo so that this is clear. To be fair, they did inform me that the booking I made was no longer available and offered me the double, for 3 euro less per night (quite a downgrade for only 3 euros less per night!), which I had no choice but to accept since it was took late to find another option. I was happy to stay the second night because the receptionist arranged for a further discount.
Also, I was not pleased to be directed to another booking platform to then put my credit card in again. I book with Orbitz because I trust Orbitz, not Homeaway!