My recent stay at the Golden Parnassus offered a mix of comfort and frustration. On the positive side, the staff was consistently friendly, attentive, and helpful, which made day-to-day interactions pleasant. Room 326 was clean and well-maintained, with a comfortable bed, reliable room temperature, and a quick-working elevator nearby. The common areas were tidy, and the Paradise Buffet served a wide variety of authentically Mexican dishes. I also appreciated the quick response when calling the Spanish-language hotel number before my trip.
However, these strengths were largely overshadowed by serious issues throughout the property. Communication before and during my stay was unreliable: emails went unanswered, the English-language phone system was confusing and unresponsive, and room service rarely picked up. The property was visibly run-down, with numerous out-of-order signs, outdated furnishings, and a general lack of upkeep that gave the impression of abandonment. Amenities were closed or misleading based on outdated website descriptions. The food offerings lacked options for vegetarians and vegans, and fresh juice or guacamole were absent. Attempts to upsell at check-in and check-out, combined with structural concerns and lackluster dining setups, suggested a hotel in decline. Overall, the Golden Parnassus felt neglected, in need of both aesthetic and operational overhaul, and far from the romantic or “golden" experience it advertised.
