Hotel i Zona Hotelera, Cancún

"The room was perfect 9 th floor and 180 decree view: which we got upgraded to since we was celebriting our anniversity. So happy that we could check in early. But we deffinetly did feel another service by workers near the pool, almost feel like they did not care. Multiple times we saw few of them just standing and speaking when the customers was waiting on help. One time it was us self waiting to get the menu at the resturant at the pool and another time was when more customers did wait on the bar. Another bad customer service was when it began to rain and we all was in hurry to give our towels to get the towels key return, there the worker did get angry if you did put the towel on the tabel instead of in the bag. The hotel got many board games, but apperently you only can play at the lobby area during the day time. And at the evening they put the games near the towel room at the pool. We saw the games first time there, and was bored at evening since we did not use the bars. But we got told that we could not borrow a game since it is closed. Thats why we got a different service when we did srrive and when we stay, and the reason to one less star. The food did taste good, but it would help if more information was writing at the open buffees. E.g. It did says salad but i could see mest in the salad, then why not describe it."

"Generally a nice hotel. Room is nice with ocean view. Very nice beach. Pool area is ok. Drinks are good. Food is generally good for all incluisve. Crowd is very American, at bit old and not so interesting, would have liked a younger crowd. Overall a great stay. "

"all inclusive hotel i den lavere ende, og alting er derefter"