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"We booked this hotel to get a break from the Japanese city life, but we were quite disappointed. Looking at the pictures when we booked this room, they looked spacious and of newer date, with a private open hot spring - not exactly true to the real deal. When opening the door to the room, we were met with an awful odor, best described as a mix of filth and enclosed dirty moist laundry. The futons were nice though, but the open air hot spring is not open air. It is just a tub that does not get emptied after use - and it is not outdoor. There is no way to get fresh air into the room, since the only window is facing the "open air bath", so you get all the most humid air right back into the room, and the tub is so noisy, we couldn't even sleep with the window open. There was mold on the ceiling in the bathroom, and the walls had dirty stains on them as well - to pricy to be this filthy. We had breakfast and dinner included, and they did switch the menu on night number two, but is was traditional Japanese cuisine, and did not quite fall into out taste, but it looked like the locals enjoyed it. And there was way too much food. We did not have a chance to try the public onsen, since we have tattoos, so I can say if it was good or bad. The staff was nice, and even though they did not speak English well (some of them not at all) we managed to communicate, and they did a great job. I don't think I will recommend this place to other people."

"The hot spring was nice and clean and you get a private time slot, which is very nice. The rooms are cozy and have a balcony, Netflix etc. the staff is friendly and helpful. All in all a very nice experience. "

"Amazing location with nice view to lake Ashi. It was placed very nice to turist attractions near by. The buffet for both dinner and breakfast was very nice with broad options, and a lot of different options for drinks. Lastly the staff was so nice and helpfull. Lastly the rooms were large and clean."

"Stort Hotel med rigtig god service, gode faciliteter og god beliggenhed. Vores værelse var rent og velindrettet med udsigt til søen med god plads til en familie på 4. Onsen var en stor oplevelse. Gratis shuttlebus rundt i området og til stationen."

"Absolutely wonderful stay at Ten-Yu - amazing staff who made us feel so welcome and they were so helpful beyond what could be expected! The Onsen baths were great, also the bath tubs at our balcony’s! Would definitely recommend staying at this hotel."