Resorter i Playa del Carmen

"Nice rooms and staff, the issues of this hotel is behind in the supervision and management. Impossible to get two same meals served the same way. Lack of staff and non organised kitchens are one of the reasons. I am not a complainer and we had good times, and everything on the surface looks good. But a little deeper many of the intentions to have international kitchens is very difficult to fulfill if the wish is to be authentic. I don’t think the chefs in the Italian restaurant ever have been in...

"Hi, Having breakfast in the "Adults Only" restaurant with Carlos each morning was great. He was very attentive, pleasant and the service provided was great. Angel, at the pool bar, remembered our drink order and we were always greeted with the smile. The dinner and service at the Lemon Fish was great! And if you have to keep moving during your stay attend a class with Nestor. He was energetic and motivating. The room was clean and very spacious. However, I was disappointed with the fact that...

"Me encantó y un servicio muy bueno"

"WI loved that they made my birthday one to remember they upgraded my room and decorated it with balloons gave me champagne and chocolate I really felt so special thank you Playacar !!! What I didn’t like was the food menu wasn’t always good but breakfast was always good The alcoholic beverages was a 4 out of 10 drinks were all watered DOWN Friend and I had to go buy a bottle they were terrible the shows 4 out of 10"

"Housekeeping was great. Butler was not available right away as informed. We had to tell someone else and they sent a WhatsApp chat vs visiting and showing us room. Once the sales girl walked us to check in desk and we declined offers they didn’t pay much attention. Once we got a hold of the 7 butlers they helped in chat only. Place is big and food was good. We figured out how to get around and other staff was friendly enough to help. Art classes were fun. Expected a bit more for what we paid....

"La habitación limpiecita cada día. El personal siempre atento y amable. Buenos restaurantes, excelente cafetería, alberca limpia, buenos espectáculos en la noche. Zona de descanso en la playa limpia y a unos pasos del bar. Diría que en general el enfoque del hotel es hacia el descanso."

"Thanks for everything"

"Would not recommend…I’ve been to multiple resorts throughout Cancun and I can confidently say this resort was my LEAST favorite. The staff was VERY slow and unhelpful for the most part. Workers were unfriendly. Food there was not very good and there was not much variety. They also charge extra on certain amenities which was not disclosed to our knowledge. If you go, make sure you wake up early to save a chair or cabana near the pool, because there is only a limited amount. Games and activities...

"Vidunderligt sted. God mad. Vi havde halvpension og nød det, da vi på den måde fik lokale retter som vi ellers ikke havde fundet frem til selv på et menukort. Hotellet ligger ca. 5 km fra byen - og det værdsatte vi meget. Så roligt og afslappende sted. Vi vil gerne retur hertil. Vi boede i rummelig bungalow. Er man til byliv, fest og farver skal man vælge et hotel inde i byen."

"Very family friendly"