6/10
Check in was not great, the resort bracelets never activated, had to go back to activate them.
Resort amenities and/or features were not explained.
The room was fine, no issues there.
The resort is a rainforest, wild life all around, we saw monkeys, coatis and birds.
The pool was really average and small, was segmented not a great feature of the resort.
The beach was really average and rocky. Rock wall in the water to prevent the sargassum, but that had made the beach really unattractive.
The public areas of the resort were poorly maintained, public toilets were regularly blocked and dirty.
The water park was ok, nothing extraordinary.
Only one buffet for the resort, got busy, but the food was ok.
The restaurants on the resort were excellent. El Templo being the best closely followed by the Fogo de Brazil.
We never met/saw/heard from the Expedia concierge. The hotel concierge were also unhelpful except 'Karla' who was excellent.
The Sandos Elite Club staff hounded us for the membership, called the room 4-5 times. But when we called concierge desk, the phone was never answered in 6 days.
The Cenote and Jade River were the highlight of the resort and were the things we enjoyed the most.
Over all the resort is average.
Checkout was super slow and painful, took 30 minutes wait in the line to get service.
Muneer
Overnattede 6 nætter i juli 2025
