Hoteller med pool i Riviera Maya

"We were a family of 5 and after a few complications finding the right rooms Jazmin in the front desk showed excellent customer service and found a great solution for us. The hotel is really really nice. The rooms are spacious and new. The pool areas are fantastic, the beach is wide and white and the food and drinks were above our expectations. The only thing to consider is if you need connecting rooms. If so, this is only available with a booking in family selection, which is at a premium...

"The concierge Erick for the villas 58-59 was the absolute best. He handled all our reservations was extremely flexible in changing plans for us if needed. He took initiative and really allowed us to just relax. Also made sure we come back to a nice treat after every excursion. We had a few issues with service as to be expected through our trip. He went out of his way to make sure the issues were fixed and would not happen again and we didn’t even have to tell him. He was just checking on things...