Grand Palladium Kantenah Resort & Spa All Inclusive

5.0-stjernet overnatningssted
Overnatningssted ved stranden med luksusfaciliteter og 5 udendørs pools

Vælg datoer for at se priser

Billedgalleri for Grand Palladium Kantenah Resort & Spa All Inclusive

Luftfoto
Udendørs spisemuligheder
Restaurant
Udsigt fra overnatningsstedet
Sø

Populære faciliteter

  • Pool
  • Alt inklusive
  • På privat strand
  • Bar
  • Morgenmad inkluderet
  • Roomservice
Den nuværende pris er 2.134 kr.
inkluderer skatter og gebyrer
19. aug. - 20. aug.

Værelsesmuligheder

Tilgængelige filtre for værelser
Viser 35 ud af 35 værelser

Deluxe Garden View

8,4 ud af 10
Rigtig godt
(52 anmeldelser)

Højdepunkter

Møbleret balkon
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Mørklægningsgardiner
Separat soveværelse
Brusehoved med spredningseffekt
  • 36.9 m2
  • Plads til 3 personer
  • 1 kingsize-seng ELLER 2 dobbeltsenge

Deluxe Triple Garden View

Højdepunkter

Møbleret balkon
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Mørklægningsgardiner
Separat soveværelse
Sovesofa - dobbeltseng
  • 36.9 m2
  • Plads til 3 personer
  • 1 kingsize-seng ELLER 2 dobbeltsenge

Family Selection Junior Suite Rooftop with Private Pool

9,0 ud af 10
Fantastisk
(2 anmeldelser)

Højdepunkter

Møbleret balkon
Privat pool
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Separat soveværelse
  • 51 m2
  • Plads til 4 personer
  • 2 dobbeltsenge og 1 sovesofa (dobbeltseng)

Deluxe Sigle use Garden View

Højdepunkter

Møbleret balkon
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Mørklægningsgardiner
Separat soveværelse
Sovesofa - dobbeltseng
  • 36.9 m2
  • Plads til 1 person
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Junior Suite Garden View

9,4 ud af 10
Enestående
(3 anmeldelser)

Højdepunkter

Møbleret balkon
Privat boblebad
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Separat soveværelse
Sovesofa
  • 103 m2
  • Plads til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbeltseng)

Junior Suite Garden View

10,0 ud af 10
Enestående
(4 anmeldelser)

Højdepunkter

Møbleret balkon
Privat pool
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Separat soveværelse
  • 37 m2
  • Plads til 4 personer
  • 2 dobbeltsenge og 1 sovesofa (dobbeltseng)

Junior Suite Garden View

9,6 ud af 10
Enestående
(5 anmeldelser)

Højdepunkter

Møbleret balkon
Privat indendørs boblebad
Aircondition
Gratis vugger/barnesenge
Fladskærms-tv
Renoveret i 2023
Separat soveværelse
Sovesofa
  • 37 m2
  • Plads til 4 personer
  • 1 kingsize-seng og 1 sovesofa (dobbeltseng)

Room Deluxe with View

  • Plads til 3 personer
  • 1 dobbeltseng og 1 enkeltseng

Room Deluxe with View

  • Plads til 1 person
  • 1 enkeltseng

Room Deluxe with View

  • Plads til 2 personer
  • 1 dobbeltseng

Room Deluxe With View

  • Plads til 4 personer
  • 2 dobbeltsenge

Room Deluxe with View

  • Plads til 3 personer
  • 1 enkeltseng og 1 dobbeltseng

Suite Master with Garden View

  • Plads til 2 personer
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Junior with Garden View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Luxury with Pool View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Premium with Pool View

  • Plads til 2 personer
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Master with Garden View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Premium with Pool View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Junior with Garden View

  • Plads til 2 personer
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Junior with Garden View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Luxury with Pool View

  • Plads til 2 personer
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Luxury with Pool View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Master with Garden View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Master with Garden View

  • Plads til 1 person
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Junior with Garden View

  • Plads til 1 person
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Master with Garden View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Master with Garden View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Luxury with Pool View

  • Plads til 1 person
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Junior with Garden View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Luxury with Pool View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Junior with Garden View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Premium with Pool View

  • Plads til 1 person
  • 2 dobbeltsenge ELLER 1 kingsize-seng

Suite Premium with Pool View

  • Plads til 3 personer
  • 2 dobbeltsenge

Suite Premium with Pool View

  • Plads til 4 personer
  • 2 dobbeltsenge

Suite Luxury with Pool View

  • Plads til 3 personer
  • 2 dobbeltsenge
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Om området

Kort
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Hvad ligger i nærheden?

  • Cenote Azul - 6 min. kørsel - 7.5 km
  • Akumal Strand - 6 min. kørsel - 7.5 km
  • Yal-ku-lagunen - 9 min. kørsel - 5.7 km
  • Half Moon Bay - 9 min. kørsel - 9.2 km
  • Xel-Há Park - 16 min. kørsel - 19.8 km

Sådan kommer du rundt

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min. kørsel

Restauranter

  • ‪Xtra Time Sports Bar - ‬1 min. gang
  • ‪Guacamayas Bar - ‬5 min. kørsel
  • ‪Mezcal Lobby Bar - ‬8 min. kørsel
  • ‪Beach Bbq - ‬5 min. kørsel
  • ‪Lobby Bar White Sand - ‬6 min. gang

Om overnatningsstedet

Grand Palladium Kantenah Resort & Spa All Inclusive

Overnatningssted med luksusfaciliteter og alt inklusive, som blev istandsat i 2023 og ligger i nærheden af Puerto Aventuras Marina
Nær Akumal Strand ligger Grand Palladium Kantenah Resort & Spa All Inclusive, som byder på gratis morgenmadsbuffet, en bowlingbane og 2 barer i poolen. Med en privat strand, en strandbar og massage på stranden er dette overnatningssted det perfekte sted at nyde solen. Forkæl dig selv med sportsmassage, body wrap-behandlinger eller ansigtsbehandlinger i stedets spa, Zentropia. Få lidt at spise på en af stedets 3 restauranter. Fitnesscenteret tilbyder pilatestimer og fitnesshold. Andre aktiviteter inkluderer basketball, volleyball og windsurfing. Udover en bar ved poolen og en terrasse kan gæster nyde godt af gratis Wi-Fi på værelset.
Andre fordele inkluderer:
  • 5 udendørs pools og en børnepool med en vandrutsjebane, 2 barer i poolen og liggestole
  • Gratis selvstændig parkering
  • Tennisbaner, hurtig indtjekning og babysitning (tillægsgebyr)
  • Aftenunderholdning, bryllupsfaciliteter og hjælp med udflugter/billetter
  • Gæsteanmeldelserne fremhæver det hjælpsomme personale
Værelsesfaciliteter
Alle 252 værelser har komfortable faciliteter som roomservice døgnet rundt og møblerede balkoner plus ekstra fordele som aircondition og badekåber.
Ekstra faciliteter på værelserne inkluderer:
  • Boblebadekar, brusehoveder med spredningseffekt og gratis toiletartikler
  • 32-tommers fladskærms-tv med premium-tv-kanaler
  • Garderobe eller klædeskab, gratis vugger og kaffe-/temaskiner

Oplysninger om alt inklusive

Dette overnatningssted er med alt inklusive. Mad og drikkevarer på stedet er inkluderet i værelsesprisen (begrænsninger kan gælde).

Drikkepenge og afgifter

Drikkepenge er inkluderet, og yderligere drikkepenge fra gæsterne accepteres.

Mad og drikkevarer

Alle buffet- og a la carte-måltider, snacks og drikkevarer er inkluderet
Minibar på værelset (alle drikkevarer inkluderet)
Begrænsede spisemuligheder på et eller flere spisesteder

Aktiviteter og faciliteter/udstyr

Alle ikke-motoriserede vandsportsaktiviteter, aktiviteter på land og brug af fritidsfaciliteter og -udstyr er inkluderet.

Vandaktiviteter

Kajakroning
Snorkling
Windsurfing

Aktiviteter på land

Fitnessfaciliteter
Minigolf
Fodbold
Tennis
Volleyball

Kurser/undervisning/spil

Aerobicsundervisning
Sprogundervisning
Vandgymnastik

Underholdning

Underholdning og aktiviteter på stedet
Temafester

Sprog

Engelsk og spansk

Lignende overnatningssteder

Faciliteter på overnatningsstedet

Internet

  • Tilgængeligt på alle værelser: gratis Wi-Fi
  • Tilgængeligt på nogle fællesarealer: gratis Wi-Fi

Parkering og transport

  • Gratis selvstændig parkering på stedet

Mad og drikke

  • Gratis morgenmadsbuffet tilbydes hver dag fra kl. 07.00 til kl. 11.00
  • 2 barer/lounger
  • 2 poolbarer
  • 3 restauranter
  • En bar ved poolen
  • En kaffebar/café
  • En strandbar
  • Privat spisning/spisning for par

Oplevelser

  • 5 udendørs pools
  • Aftenunderholdning
  • Basketball
  • Beachvolley
  • Billiard-/poolbord
  • Bowlingbane
  • Bueskydning
  • Børneklub
  • Børnepool
  • Bådture
  • Dampbad
  • Dykning
  • Fitnesstimer
  • Kajakroning
  • Legeplads
  • Minigolf
  • Motionscenter
  • Pilateshold
  • Racquetball/squash
  • Sauna
  • Segway-udlejning/-ture
  • Shopping
  • Spa med stort udvalg af behandlinger
  • Spil
  • Spillehal/spillerum
  • Tennis
  • Vandrutsjebane
  • Windsurfing
  • Yogahold

Familievenlige faciliteter

  • 5 udendørs pools
  • Bowlingbane
  • Børneklub
  • Børnepasning (tillægsgebyr)
  • Børnepool
  • Gratis vugge
  • Legeplads
  • Livreddere på stedet
  • Minigolf
  • Spil til børn
  • Spillehal/spillerum
  • Vandrutsjebane
  • Vaskeri

Bekvemmeligheder

  • Bagageopbevaring
  • Døgnåben reception
  • Frisørsalon
  • Gavebutik/aviskiosk
  • Hæveautomat
  • Pengeskab i receptionen
  • Vaskeri

Gæstefaciliteter

  • Aftenopredning
  • Bryllupsfaciliteter
  • Concierge-tjenester
  • Flersproget medarbejderstab
  • Hjælp med udflugter og billetter
  • Portier/piccolo
  • Rengøring (dagligt)
  • Renseri-/vaskeriservice

Forretningstjenester

  • Forretningscenter
  • Konferencecenter
  • Mødelokaler

Udendørs

  • Have
  • Liggestole ved poolen
  • Poolparasoller
  • På en privat strand
  • Strandhåndklæder
  • Strandliggestole
  • Strandparasoller
  • Terrasse

Spa med stort udvalg af behandlinger

  • 16 behandlingsrum
  • Ansigtsbehandlinger
  • Aromaterapi
  • Behandlingsrum for par
  • Boblebad
  • Body scrub-behandlinger
  • Body wrap-behandlinger
  • Dampbad
  • Dybdegående massage
  • Hot-stone massage
  • Hydroterapi
  • Manicure/pedicure
  • Sauna
  • Spaen er åben hver dag
  • Sportsmassage
  • Thaimassage
  • Tyrkisk bad
  • Udendørs behandlingsområder

Hjælp til personer med et handicap

  • Hvis du vil anmode om hjælp til personer med et handicap, bedes du kontakte overnatningsstedet via kontaktoplysningerne i din reservationsbekræftelse.
  • Adgang for kørestolsbrugere (kan være begrænset)
  • Håndtag i trappeopgange
  • Ingen elevator
  • Pool med adgang for kørestolsbrugere
  • Registreringsskranke med adgang for kørestolsbrugere
  • Restaurant med adgang for kørestolsbrugere

Andet

  • 11 bygninger
  • 2 etager
  • Bygget i 2002
  • Hele overnatningsstedet blev renoveret i december 2023
  • Livreddere
  • Selskabssal
  • Særlige rygeområder

Værelsesfaciliteter

Soveværelse

  • Gratis vugge
  • Mørklægningsgardiner
  • Sengelinned til rådighed

Badeværelse

  • Badekåber
  • Boblebadekar
  • Brusehoved med spredningseffekt
  • Gratis toiletartikler
  • Håndklæder til rådighed
  • Hårtørrer
  • Kombineret bruser og badekar
  • Shampoo
  • Sæbe
  • Toiletpapir

Underholdning

  • 32 tommers fladskærms-tv med premium-kabelkanaler
  • Betalingsfilm
  • iPod-dockingstation

Mad og drikke

  • Gratis vand på flaske
  • Kaffe-/temaskine
  • Minibar
  • Roomservice døgnet rundt

Andet

  • Aircondition
  • Pengeskab
  • Skrivebord
  • Strygejern/strygebræt
  • Telefon

Politikker

Indtjekning

Indtjekning fra kl. 15.00 til kl. 00.00
Huritg indtjekning er tilgængelig
Minimumsalder for indtjekning: 18 år

Udtjekning

Udtjekning inden: kl. 12.00

Særlige indtjekningsinstruktioner

Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet

Adgangsmuligheder

Bemandet reception

Kæledyr

Kæledyr er ikke tilladt (servicedyr er tilladt, og der opkræves ikke gebyrer)

Børn og ekstra senge

Børn er velkomne
Ét barn op til 2 år kan overnatte gratis, hvis barnet benytter de eksisterende sengepladser i forælderens/værgens værelse
Ekstrasenge er ikke tilgængelige
Gratis vugger er tilgængelige efter anmodning på overnatningsstedet

Betalingstyper accepteret på overnatningsstedet

Vigtige oplysninger

Gebyrer

Du vil blive bedt om at betale følgende på overnatningsstedet. Gebyrer inkluderer muligvis skatter:

  • Rengøringsservice: 2 USD pr. nat

Vi har medtaget alle gebyrer, som overnatningsstedet har oplyst.

Godt at vide

Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort og kontanter
Overnatningsstedets sikkerhedsforanstaltninger inkluderer røgalarm og sikkerhedsalarm
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.

Vi bør nævne

Dette overnatningssted har ingen elevatorer
Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til overnatningstedet inden ankomst via kontaktoplysningerne i reservationsbekræftelsen
Kun registrerede gæster kan opholde sig på værelserne
Gæster under 18 år har ikke adgang til spaen

Overnatningsstedet er også kendt under navnet/-ene

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Ofte stillede spørgsmål

Har Grand Palladium Kantenah Resort & Spa All Inclusive en pool?

Ja, dette overnatningssted har 5 udendørs pools og en børnepool.

Hvad koster det at overnatte hos Grand Palladium Kantenah Resort & Spa All Inclusive?

Priserne for 1 nat for 2 voksne hos Grand Palladium Kantenah Resort & Spa All Inclusive den 19. aug. 2025 starter fra 2.109,08 kr., inkl. skatter og gebyrer, fra og med den 23. jul. 2025. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.

Er Grand Palladium Kantenah Resort & Spa All Inclusive et kæledyrsvenligt overnatningssted?

Nej, kun servicedyr er tilladt på overnatningsstedet.

Hvor meget koster parkering hos Grand Palladium Kantenah Resort & Spa All Inclusive?

Der er gratis selvstændig parkering på dette overnatningssted.

Hvornår er indtjekning på Grand Palladium Kantenah Resort & Spa All Inclusive?

Indtjekning fra kl. 15.00 til kl. 00.00.

Hvornår er udtjekning på Grand Palladium Kantenah Resort & Spa All Inclusive?

Udtjekning er kl. 12.00.

Tilbyder Grand Palladium Kantenah Resort & Spa All Inclusive fordele med alt inklusive?

Ja, overnatningsstedet er med alt inklusive. Mad og drikkevarer er inkluderet, og oplevelser inkluderer windsurfing, snorkling og kajakroning med mere.

Hvor ligger Grand Palladium Kantenah Resort & Spa All Inclusive?

Dette overnatningssted ligger på stranden i Kantenah, 10,6 kilometer fra Puerto Aventuras Marina samt mindre end 25 kilometer fra Akumal Strand og Xel-Há Park.

Anmeldelser af Grand Palladium Kantenah Resort & Spa All Inclusive

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 465 af i alt 1012 anmeldelser
Bedømmelse på 8 − Udmærket. 290 af i alt 1012 anmeldelser
Bedømmelse på 6 − Okay. 124 af i alt 1012 anmeldelser
Bedømmelse på 4 − Dårligt. 71 af i alt 1012 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 62 af i alt 1012 anmeldelser

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10

We were a family of 5 and after a few complications finding the right rooms Jazmin in the front desk showed excellent customer service and found a great solution for us. The hotel is really really nice. The rooms are spacious and new. The pool areas are fantastic, the beach is wide and white and the food and drinks were above our expectations. The only thing to consider is if you need connecting rooms. If so, this is only available with a booking in family selection, which is at a premium price. Service and quality justify the price, but it might obviously be too much for some. For all who can stay in one room or do not need connecting rooms this hotel is highly recommended.
Overnattede 6 nætter i januar 2025

10/10

MEST FANTASTISKE FERIE - absolut alt levede op til forventningerne! Med 2 børn på 2 og 6 kunne det ikke være meget bedre! Vi ELSKER alt ved stedet :)

10/10

Great resort!
Overnattede 7 nætter i juli 2025

10/10

I was there with a group of 10(4 rooms) all in the Family Selection area. All staff that we encountered were very friendly and helpful, especially the butlers, who took care of our large groups dining reservations, etc. Everyone had a great time! Thank you!
Overnattede 7 nætter i juli 2025

10/10

Overall our experience was great.
Overnattede 4 nætter i juli 2025

10/10

Beautiful Resort. Family friendly and great food.
Overnattede 7 nætter i juli 2025

10/10

We had an awesome time this July 2025 at the Grand Palladium resort. Special thanks to our butlers, Karen & Max in Family Section Villa 50. They made sure we had the best experience every day! Will definitely visit again!
Overnattede 9 nætter i juni 2025

10/10

We loved our stay! There was a wide variety of activities, including a daily soccer game my boys joined several times. Family selection areas were great- we especially enjoyed the pool and bar/food options there. We booked a junior suite with private rooftop pool which had a beautiful view and great privacy. Our butlers were attentive, the service in the restaurants was excellent, check in and check out was seamless. We had a couples massage in the spa and our sons enjoyed the junior club while we relaxed on our own. We didn’t want to leave and will certainly visit other Palladium resorts!
Overnattede 5 nætter i juli 2025

8/10

Food was not great however property and resort is very nice. Nice rooms with swim up pool. Most of staff is friendly but not all. They lie to you upon arrival and try to sale you a time share (Membership) not a fan.
Overnattede 8 nætter i juli 2025

2/10

Toda nuestra experiencia se arruinó gracias a la encargada de recepción de la sección Family Selection, me parece que su nombre es Lenny, desde el inicio a la llegada pedimos que nos entregue la habitación si era posible un poco antes, porque veníamos cansados de viajar y nos dijo que el check in es entre 3 y 3:30, esto lo entendimos y esperamos el tiempo indicado por la plataforma 3pm, sin embargo pese a que la habitación estaba lista ella se esperó hasta que nosotros nos acerquemos para darnos el check-in, teniéndonos enfrente no tuvo la cordialidad de acercarse a informarnos. Nuestro check-out fue también con ella, y pedimos media hora de late check-out aun que sea pagando por medio día, sin embargo se cerró a negarnos nuevamente la solicitud y obligándonos a dejar la habitación a las 12pm. Su razón fue por ocupación en la habitación, he sido hotelero por más de 15 años y se que de haber querido ella hubiera podido atender a nuestra solicitud, asignando a la llegada a otra habitación en lugar de la nuestra, pero su falta de cordialidad y sensibilidad por atención al cliente no le permitió ver esto, cabe mencionar que revise en línea y nuestra misma categoría estaba disponible para reservar, por lo cual era evitende que nada más no nos quería ayudar.
Overnattede 1 nat i juli 2025

10/10

Excellent service from start to finish. Our kids loved the swim up room in the Family Selection. Our room butler made our reservations for dinner and helped with anything we needed. The property was convenient to where we want to go. Driving was easy as most places were off the same highway. Would recommend if you are traveling to the Riviera Maya area!
Overnattede 6 nætter i juli 2025

10/10

It was great We had a beach suite and Manuel and Lewis our butlers were awesome. Rooms were clean, good was great. Pools were clean. Will Donatello be back soon.
Overnattede 6 nætter i juli 2025

10/10

This is by far the best resort in Riviera Maya! This was our second time there and we will be back. The property is stunning. Natural mangroves run all throughout. The walking on the grounds is beautiful. You have access to all four properties no matter which one you stay at. We love Kantenah, but Colonial and White Sands are equally great. The room was more than we ever expected! THE FOOD! OMG it’s amazing. Highly recommend El Gaucho in the TRS side. It’s the best food I’ve ever eaten. The staff is so friendly and helpful bi matter their job. Me went July 2025 and the beach was not great due to the sargassum right now. That is NO FAULT of the resort. They do the best they can to keep it cleaned up, it was just a bad year for it. The time we went before the beach was wonderful. There are so many options for pools that we didn’t feel like we were missing out. Another perk is the entertainment at the Colonial lobby theater. Overall, Grand Palladium has our hearts! We can’t wait to go back.
Overnattede 6 nætter i juli 2025

10/10

Customer service is excellent, I didn’t enjoy the beach because of the seaweed
Overnattede 6 nætter i juni 2025

4/10

I booked and paid for a queen double bed room that came with a couch. When I arrived with my family of 4 they gave me a room with one bed and provided us cover for the couch. Once I brought it to their attention, I was basically told there is nothing they can do because that was all they had available. They waited until I got all the way across country to surprise me in that fashion. They also did nothing to compensate my inconvenience and uncomfortable stay. I will never go back!
Overnattede 3 nætter i juli 2025

4/10

El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.
Overnattede 3 nætter i juli 2025

8/10

This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!
Overnattede 5 nætter i juli 2025

10/10

Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended
Overnattede 5 nætter i juli 2025

10/10

Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.
Overnattede 5 nætter i juli 2025

10/10

Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.
Overnattede 5 nætter i juli 2025

8/10

Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.
Overnattede 5 nætter i juli 2025

10/10

We stayed at the Grand Palladium in June and had a fantastic experience! We booked the Family Selection package, which gave us access to exclusive areas like Níu Restaurant and The Nest – both of which were excellent and perfect for families. Níu quickly became one of our favorite spots. Located by the Family Selection pool, it offered delicious options like the catch of the day, fajitas, and New York steaks. The service and setting were relaxing and family-friendly. One great perk of staying at the Grand Palladium is that, even though we were based at one hotel, our package allowed us to explore and dine at all three properties within the complex. This gave us plenty of variety without needing to leave the resort! El Dorado was the standout restaurant for us – if you’re a steak lover, it’s a must-try! Be sure to make a reservation right when you arrive, as it fills up fast. We also dined at Sumptuori, the hibachi-style restaurant. It started with sushi appetizers, followed by a flavorful mix of fried rice, grilled vegetables, shrimp, beef, and chicken. The food was tasty overall, though just a bit salty for my preference. Reservations for families here were a bit harder to get, so plan ahead if you’re going with kids. For buffets, La Hacienda was our go-to. We loved the fresh crepes at lunch, the variety of food choices at dinner, and the 5 ice cream flavors available in the evening. The regular juice options were limited compared to other resorts, but they had a nice s
Overnattede 5 nætter i juni 2025

10/10

Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.
Overnattede 7 nætter i juli 2025

2/10

It's important to make travelers aware that the beaches were completely inaccessible. We came to this resort because the beautiful photos of the beaches. What we found instead was massive amounts of seaweed that prevented anyone from using the beach. The smell was terrible which could be smelled from INSIDE our room. I was made aware of this condition once we arrived by hotel staff who said there were trying to clear it, but it was a natural phenomenon that was outside of their control. Had we known this, we wouldn't have spent $4000 on booking this trip. Room service took an hour plus each time, we were unable to get into many of the restaurants we wanted to because they need to be booked three days in advance at minimum and we were there for only four days. We opted for the Family Selection which got us into most areas and still had a pretty miserable time. The pools were crowded because no one could use the beach. We pulled Pesos for tips, yet spent most of our time trying to break pesos into smaller bills. The gift shop refuses to take anything but exact change. Overall, we won't book another trip on expedia again. We met with a representative who got us to pay an additional $450 USD to escape the seaweed on an excusion to swim with the sea turtles. Please don't fall for this. We were neck deep swimming in seaweed and the water was too cloudy and murky to even see anything. The beaches looked NOTHING like the photos.
Overnattede 4 nætter i juli 2025

8/10

The property was ok, but not great. The people everywhere were friendly & helpful, except at the restaurants — where they didn’t seem to have a sense of urgency or customer service. They seemed to have a sense of whatever, whenever. The food was ok, but nothing like their neighbors in Cancun. Our family experience was ok, but do. it plan to visit this chain of hotels again.
Overnattede 7 nætter i juni 2025