Alpehytter i Punta Cana

"Jose was great He welcome well well 9/10 Other staff not nice at all feel like a rude front desk lady .1/10 Kitchen staff they mass 2 times myorder I ordered when i ask to replace my and make a new one they charge me for that Whole order was 10$ But when I asked to make a new one they charged me 12$ don’t understand this ."

"Very nice hotel - friendly staff, spacious and clean room. Great gym and pool. Location not so great"

"Cons: Bathroom was dirty, shower head was broken, the entertainment staff were terrible. They didn’t engage anyone into doing anything, didn’t participate in 92% of activities, some of the staff were insanely rude. There was a roach that ran past the spice restaurant table, and staff don’t know how to handle complaints. At check out they asked me about the urine that we found on the toilet, why you asking me at check out? Pros: minus the roach, food was good. Plenty of pool space, family...

"It’s was a nice stay. Beautiful day with nice food and entertainment "

"En general el servicio del personal fuè excelente pero tuve que pedir que me cambiaran de habitación porque tenía un olor bien fuerte a humedad y a la que me cambiaron también pero un poco menos. O sea el problema al parecer es en todas las habitaciones. En el restaurante buffet la variedad, apariencia y sabor de las comidas eran regular. Los restaurantes de especialidad fueron excelentes de igual manera el area de las piscinas. "

"I was very disappointed with my stay, primarily due to the lack of basic communication and service. On our first night, there was no running water. Which meant no showers or no using toilets. Each time we called the front desk, we were told it would be back on in “10 minutes,” but it ultimately took four hours from the initial call. I understand that on a small island, resources and repairs may take time—but honesty goes a long way. I would have much preferred a realistic timeframe and been...

"Great spa and beach club facilities. Room layout practical with kitchenette and terrace seating."

"Premium room wasn’t very clean, or ever dusted. Hard to get waters for your room or get your fridge restocked. TV was broken and I called and they never came to look at it. The workers knock very fast on the door and then just open it. The food was extremely terrible, especially the buffet. I got food poisoning and it ruined 3 days of my trip. Lived off of French fries and fruit. Buffet and restaurants are very unsanitary. Poolside service never brings you anything you order from them. The smell...

"Room was nice, plenty of space for two adults two teens without getting a big suite. Staff was super friendly and helpful. We did have trouble with our bracelets getting into room the first night but after that no issues. Pool and beach seats do fill up fast, going out early to snag a seat seemed to be the norm, after first day we would go out early and then have breakfast at Panama or isla market right near pools. Also we sat in the sand one day as we didn’t see any chairs, within 5 minutes...

"En la habitación se escuchaba demasiado ruido desde la calle en la noche y muy temprano en la mañana, también no estaba funcionando el bar del rooftop, todo lo demás suuper bien, Jonel en recepción es excelente!"