Resorter i Cozumel

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."

"Vidunderligt sted. God mad. Vi havde halvpension og nød det, da vi på den måde fik lokale retter som vi ellers ikke havde fundet frem til selv på et menukort. Hotellet ligger ca. 5 km fra byen - og det værdsatte vi meget. Så roligt og afslappende sted. Vi vil gerne retur hertil. Vi boede i rummelig bungalow. Er man til byliv, fest og farver skal man vælge et hotel inde i byen."

"Todo bien"

"The hotel is beautiful and the pools were very clean and well maintained. The grounds were very well kept and they attempted to clean up the sargassum best they could given the circumstances. However, the food was far below expectation. We frequently struggled to find something to eat and items on the buffet were cold despite being there the second that it opened. Room service was sparse with only a few items to choose from- but they have an excellent app for ordering and seeing what was going...

"A great place to just hang out and enjoy your time in Playa. Staff were amazing and helpful at every turn. Restaurants were top notch, especially the Mexican restaurant. Summer seaweed was a constant stinky headache, but that's not the resorts fault, they cleaned it up every morning."

"Lidt skuffet over stranden ellers godt. "

"This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!"

"Be very cautious upon arrival at check in the hotel sets you up with a person promising gifts if we attend a short talk about some hotel discount. When attending it appears that this is a kind of “timeshare” scam asking us to pay a whopping 11,000USD and we are not allowed to see anything or think about it. Looking at reviews later of “leading vacation club” shows that it is a big scam owned by the hotel and a lot of people has paid this amount. The pools was full of algae’s during our 1 week...

"Dejligt hotel, 1 minuts gågang fra hovedgaden. 10 minutters gang fra busterminalen. Dejligt hotel, en lille smule støj om aftenen. Kommer gerne igen. Par med 3 børn."