Familievenlige hoteller i Tulum

"The kindness of the staff "

"We had great experience "

"We were a family of 5 and after a few complications finding the right rooms Jazmin in the front desk showed excellent customer service and found a great solution for us. The hotel is really really nice. The rooms are spacious and new. The pool areas are fantastic, the beach is wide and white and the food and drinks were above our expectations. The only thing to consider is if you need connecting rooms. If so, this is only available with a booking in family selection, which is at a premium...

"El lugar está en una buena zona, el personal muy amable , el desayuno súper rico! Habitaciones muy limpias y agradables ! Volveremos "

"Great hotel and service!! cozy and big comfortable rooms! "

"This was by far my best hotel experience in Mexico! The grounds were well kept, our room was very clean, lots of available entertainment, delicious food, great activity crew making everything so fun and energetic (David, Daniel, Daniela). A huge shout out to Saul(Helios restaurant), Concierge staff (David and Cielo) for arranging pick-ups and reservations, Alejandro (Chic Cabaret) for his outstanding service and Wilma (nightly turn down housekeeper) for the little things she did to make our...

"Et dejligt hotel med en skøn lejlighed. Især hængekøjerne på terrassen blev ivrigt brugt af vores børn. Fantastisk udsigt."

"The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns. "