Hoteller nær Tortugas Strand

"The hotel is conveniently located in Puerto Cancún, close to really good restaurants, shops and the ocean. The rooms are modern, clean, and offer great views. Amenities such as the gym are well maintained, and the food is good as well. Where the hotel falls short is in the level of service. While the staff are generally courteous, they are not particularly proactive or attentive, and do not consistently go above and beyond to ensure guests have a positive, seamless, and convenient experience....

"the staff was amazing! the food at all the restaurants was delicious and the parties got wild super fun!!!!"

"great resort lots to do nearby"

"They have a courtesy room cleaning, honest and kind staff, but the price has gone up"

"Todos son muy amables siempre! Me encanta"

"Staff and servers at restaurant is very poor quality. You order drinks at pool side then they forget and come back to ask again. Then sometimes they just never come back. They’re way understaffed. Room was good and clean. Check in was slow. Ice cream machine was not working half of the time. It is not self serve, so you have to get attitude from a server before getting your ice cream. All pools were dirty with “random” trash. Bracelet is your key to the room and it would stop working. Buffet...

"Great clean property, highly recommend!"

"Uheldig start, hvor hotellet havde glemt aftale om transfer fra lufthavnen. Maden var langt fra spændende og til tider decideret tarvelig. På trods af, vi havde købt All Inclusive, var det meget besværligt at få udleveret nogle flasker vand."

"Clean people are friendly kid friendly the girl named jenny is is great with the kids she works in the kids club my 6yr old still talks about her would go back"

"Lo reserve pensando que nomas era una parada para mi destino final pero el hotel estuvo maravilloso me arrepiento no aver agarrado mas noches. EXELENTE!"

"Good value for money. Not a 5 star resort, but good value for money. Clean room, towels + shampoo, air con, free safe in reception (15 pesos for safe in the room), tv, nice pool area, beach on the other side of the road, a few small places to eat near by."

"No every thing how i spected "

"Meget venligt personale, dejlige omgivelser og dejlig forplejning og drinks. Børnene elskede stedet. Der er mange muligheder for oplevelser. Gratis kajak, minigolf speedbåd til søsterhotel, som ligger lige ned til stranden på den anden side."

"La limpieza muy buena en general, falta un poco de mantenimiento, pero en general muy bien, lo que no me gustó es que no te ponen shampoo, crema y ese tipo de artículos"

"Excelente ubicación, buena relación precio-calidad, falta mantenimiento en las albercas, lsd áreas verdes están en excelente estado, comida muy rica y con variedad, pero solo funciona un restaurante aún así es recomendable , y la playa con muy poco sargazo y hubo días que estuvo completamente limpia, agua cristalina del mar, un Oxxo y farmacia a un lado del hotel."

"Imødekommende ved nat indtjekning"

"Don’t come here"

"Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport."