Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-stjernet overnatningssted
Hotel ved stranden med luksusfaciliteter og 4 udendørs pools

Vælg datoer for at se priser

Anmeldelser

8,4 ud af 10.
Rigtig godt

Populære faciliteter

  • På privat strand
  • Pool
  • Boblebad
  • Alt inklusive
  • Spa
  • Parkering er inkluderet
Den nuværende pris er 2.703 kr.
inkluderer skatter og gebyrer
19. jan. - 20. jan.

Værelsesmuligheder

Tilgængelige filtre for værelser
Viser 11 ud af 11 værelser

Double Room Standard with Sea View

9,0 ud af 10
Fantastisk
(2 anmeldelser)
  • 43 m²
  • Havudsigt
  • Plads til 4 personer

Family Room -5 guests- Superior with Side Sea View

  • 50 m²
  • Delvis havudsigt
  • Plads til 5 personer

Room Superior with Sea View

  • 54 m²
  • Havudsigt
  • Plads til 2 personer

Room Premium with Sea View

  • 56 m²
  • Havudsigt
  • Plads til 2 personer

Agatha King

8,8 ud af 10
Fremragende
(128 anmeldelser)

Højdepunkter

Balkon
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Premium-sengetøj
Seng med topmadras
  • 43 m²
  • Havudsigt
  • Plads til 3 personer
  • 1 kingsize-seng

Amber Room

9,4 ud af 10
Enestående
(36 anmeldelser)

Højdepunkter

Balkon
Privat indendørs boblebad
Aircondition
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Mørklægningsgardiner
Seng med topmadras
  • 43 m²
  • Havudsigt
  • Plads til 2 personer
  • 1 kingsize-seng

Agatha Queen

8,6 ud af 10
Fremragende
(168 anmeldelser)

Højdepunkter

Balkon
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Premium-sengetøj
Seng med topmadras
  • 43 m²
  • Havudsigt
  • Plads til 4 personer
  • 2 queensize-senge

Sapphire Room

8,0 ud af 10
Rigtig godt
(62 anmeldelser)

Højdepunkter

Balkon
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Premium-sengetøj
Seng med topmadras
  • 50 m²
  • Havudsigt
  • Plads til 5 personer
  • 1 kingsize-seng og 1 køjeseng (enkeltseng)

Sapphire, 2 Bedrooms

9,0 ud af 10
Fantastisk
(9 anmeldelser)

Højdepunkter

Balkon
Aircondition
Gratis vugger/barnesenge
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Seng med topmadras
Premium-sengetøj
  • 75 m²
  • 2 soveværelser
  • Delvis oceanudsigt
  • Plads til 7 personer
  • 1 kingsize-seng, 1 queensize-seng og 1 køjeseng (stor enkeltseng)

Ruby Suite

9,8 ud af 10
Enestående
(21 anmeldelser)

Højdepunkter

Balkon
Privat indendørs boblebad
Aircondition
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Mørklægningsgardiner
Seng med topmadras
  • 58 m²
  • Havudsigt
  • Plads til 2 personer
  • 1 kingsize-seng

Amber 2 Queen beds

10,0 ud af 10
Enestående
(5 anmeldelser)

Højdepunkter

Balkon
Aircondition
Minibar med gratis produkter
Fladskærms-tv
Pudemenu
Mørklægningsgardiner
Seng med topmadras
Premium-sengetøj
  • Havudsigt
  • Plads til 3 personer
  • 2 queensize-senge
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Om området

Kort
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Hvad ligger i nærheden?

  • Arrecife de Puerto Morelos Nationalpark - 5 min. gang - 0.4 km
  • Puerto Morelos Strand - 14 min. kørsel - 6.4 km
  • Ojo de Agua Strand - 17 min. kørsel - 9.2 km
  • Puerto Morelos Bytorv - 17 min. kørsel - 9.6 km
  • Moon Palace Golfklub - 27 min. kørsel - 15.8 km

Sådan kommer du rundt

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min. kørsel

Restauranter

  • ‪Le Chique - ‬7 min. kørsel
  • ‪Preferred Club Bar - ‬7 min. kørsel
  • ‪Côté À Costa - ‬9 min. gang
  • ‪Frank & Lola's Italian Trattoria - ‬6 min. kørsel
  • ‪Spoon - ‬7 min. kørsel

Om overnatningsstedet

Sensira Resort & Spa Riviera Maya – All Inclusive

Hotel med luksusfaciliteter og alt inklusive
Nyd godt af et gratis vandland, en natklub og en bar ved poolen hos Sensira Resort & Spa Riviera Maya – All Inclusive. Lad dig forkæle med massage, manicure og pedicure og aromaterapi i stedets spa, Inspiration Spa. Stedets restaurant med buffet med internationale retter, La Pergola, byder på morgenmad, frokost og middag og har en børnemenu. Yogatimer tilbydes i det døgnåbne fitnesscenter. Andre aktiviteter inkluderer klatring og svævebaneture. Hold forbindelsen med gratis Wi-Fi på værelset. Gæster kan også få glæde af andre faciliteter som en købmand/dagligvarebutik og koncerter og liveshows.
Du kan desuden drage fordel af:
  • 4 udendørs pools og en børnepool samt en vandrutsjebane, gratis poolhytter og liggestole
  • Gratis selvstændig parkering
  • En udendørs tennisbane, babysitning (tillægsgebyr) og hjælp med udflugter/billetter
  • En computerstation, en balsal og spil
  • Anmeldelserne fra gæster giver topkarakter til de familievenlige faciliteter, poolen og det hjælpsomme personale
Værelsesfaciliteter
Alle 359 værelser har komfortable faciliteter som premium-sengetøj og pudemenuer samt fordele som pengeskabe med plads til bærbar computer og aircondition. Gæsteanmeldelserne nævner de rene, rummelige værelser på overnatningsstedet.
Andre faciliteter på værelserne inkluderer:
  • Badeværelser med brusehoveder med spredningseffekt og designertoiletartikler
  • 43-tommers fladskærms-tv med kabelkanaler
  • Garderobe eller klædeskab, balkon og daglig rengøring

Oplysninger om alt inklusive

Dette hotel er med alt inklusive. Mad og drikkevarer på stedet er inkluderet i værelsesprisen (begrænsninger kan gælde).

Priser og udmærkelser

Overnatningsstedet er medlem af Leading Hotels of the World.

Lignende overnatningssteder

Faciliteter på overnatningsstedet

Internet

  • Tilgængeligt på alle værelser: gratis Wi-Fi
  • Tilgængeligt på nogle fællesarealer: gratis Wi-Fi

Parkering og transport

  • Gratis sikker selvstændig parkering på stedet
  • Begrænset selvstændig parkering på stedet
  • Mulighed for handicapparkering

Mad og drikke

  • En bar ved poolen
  • En bar/lounge
  • En kaffebar/café
  • En restaurant
  • Kaffe og te på fællesarealer
  • Snackbar/deli

Restauranter på stedet

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Oplevelser

  • 4 udendørs pools
  • Airhockey
  • Billiard-/poolbord
  • Boblebad
  • Bordfodbold
  • Bordtennis
  • Børnepool
  • Døgnåbent motionscenter
  • Gratis børneklub
  • Gratis vandland
  • Klatring
  • Koncerter/liveoptrædener
  • Legeplads
  • Minigolf
  • Natklub
  • Shopping
  • Spa med stort udvalg af behandlinger
  • Spil
  • Spillehal/spillerum
  • Svævebane
  • Tv på fællesarealer
  • Udendørs tennisbane
  • Vandrutsjebane
  • Yogahold

Familievenlige faciliteter

  • 4 udendørs pools
  • Babylegetøj
  • Børnepasning (tillægsgebyr)
  • Børnepool
  • Gratis adgang til vandland
  • Gratis børneaktiviteter under opsyn
  • Gratis børneklub
  • Købmand/dagligvarebutik
  • Legeplads
  • Legetøj til børn
  • Minigolf
  • Snackbar/deli
  • Spil til børn
  • Spillehal/spillerum
  • Trampolin
  • Vandrutsjebane
  • Vaskeri

Bekvemmeligheder

  • Bagageopbevaring
  • Døgnåben reception
  • Frisørsalon
  • Gavebutik/aviskiosk
  • Hæveautomat
  • Købmand/dagligvarebutik
  • Pengeskab i receptionen
  • Vaskeri

Gæstefaciliteter

  • Aftenopredning
  • Bryllupsfaciliteter
  • Concierge-tjenester
  • Flersproget medarbejderstab
  • Hjælp med udflugter og billetter
  • Portier/piccolo
  • Rengøring (dagligt)
  • Renseri-/vaskeriservice
  • Romantikpakker
  • Udskiftning af håndklæder efter anmodning
  • Udskiftning af sengelinned (efter anmodning)

Forretningstjenester

  • 3 mødelokaler
  • Computerstation
  • Døgnåbent forretningscenter
  • Konferencecenter (areal på 629 m²)

Udendørs

  • Gratis poolhytter
  • Liggestole ved poolen
  • På en privat strand

Spa med stort udvalg af behandlinger

  • 9 behandlingsrum
  • Ansigtsbehandlinger
  • Aromaterapi
  • Behandlingsrum for par
  • Boblebad
  • Dampbad
  • Dybdegående massage
  • Hot-stone massage
  • Manicure/pedicure
  • Sauna
  • Spaen er åben hver dag

Hjælp til personer med et handicap

  • Hvis du vil anmode om hjælp til personer med et handicap, bedes du kontakte overnatningsstedet via kontaktoplysningerne i din reservationsbekræftelse.
  • Adgang for kørestolsbrugere (kan være begrænset)
  • Adgang til indgang uden trapper
  • Concierge-reception med adgang for kørestolsbrugere
  • Elevator
  • Elevator med adgang for kørestolsbrugere
  • Forretningscenter med adgang for kørestolsbrugere
  • Handicapparkering
  • Registreringsskranke med adgang for kørestolsbrugere
  • Restaurant med adgang for kørestolsbrugere

Andet

  • Bygget i 2020
  • Festsal
  • Pejs i lobbyen
  • Receptionssal
  • Røgfrit overnatningssted
  • Selskabssal

Værelsesfaciliteter

Soveværelse

  • Mørklægningsgardiner
  • Premium-sengelinned
  • Pudemenu
  • Topmadras

Badeværelse

  • Badekåber
  • Brusehoved med spredningseffekt
  • Bruser
  • Designertoiletartikler
  • Hjemmesko
  • Håndklæder til rådighed
  • Hårtørrer
  • Privat badeværelse
  • Shampoo
  • Sæbe
  • Tandbørste og tandpasta (efter anmodning)
  • Toiletpapir

Underholdning

  • 43 tommers fladskærms-tv med kabelkanaler
  • iPod-dockingstation

Mad og drikke

  • Espressomaskine
  • Gratis fyldt minibar
  • Gratis vand på flaske

Andet

  • Adgang med mobilnøgle
  • Aircondition
  • Elektriske adaptere
  • Gratis lokalopkald
  • Pengeskab med plads til bærbar computer
  • Strygejern/strygebræt
  • Telefon

Politikker

Indtjekning

Indtjekning fra kl. 15.00 til når som helst
Minimumsalder for indtjekning: 18 år

Udtjekning

Udtjekning inden: kl. 12.00

Særlige indtjekningsinstruktioner

Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet
Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer

Adgangsmuligheder

Bemandet reception

Kæledyr

Kæledyr eller servicedyr er ikke tilladt

Børn og ekstra senge

Børn er velkomne
Ekstrasenge er ikke tilgængelige

Betalingstyper accepteret på overnatningsstedet

Vigtige oplysninger

Gebyrer

Du vil blive bedt om at betale følgende på overnatningsstedet. Gebyrer inkluderer muligvis skatter:

  • Der pålægges en byskat: 3.79 USD pr. enhed pr. nat.

Vi har medtaget alle gebyrer, som overnatningsstedet har oplyst.

Godt at vide

Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort, debetkort og kontanter
Betaling uden kontanter er tilgængelig
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker og røgalarm
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.

Vi bør nævne

Reservationer er påkrævet for spabehandlinger. Reservationer kan foretages ved at kontakte overnatningstedet inden ankomst via kontaktoplysningerne i reservationsbekræftelsen
Ingen kæledyr er tilladt på overnatningsstedet. Dette gælder også servicedyr som f.eks. førerhunde

Overnatningsstedet er også kendt under navnet/-ene

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Ofte stillede spørgsmål

Har Sensira Resort & Spa Riviera Maya – All Inclusive en pool?

Ja, dette overnatningssted har 4 udendørs pools og en børnepool.

Hvad koster det at overnatte hos Sensira Resort & Spa Riviera Maya – All Inclusive?

Priserne for 1 nat for 2 voksne hos Sensira Resort & Spa Riviera Maya – All Inclusive den 19. jan. 2026 starter fra 2.678,73 kr., inkl. skatter og gebyrer, fra og med den 7. jan. 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.

Er Sensira Resort & Spa Riviera Maya – All Inclusive et kæledyrsvenligt overnatningssted?

Nej, kæledyr er ikke tilladt på dette overnatningssted.

Hvor meget koster parkering hos Sensira Resort & Spa Riviera Maya – All Inclusive?

Der er gratis selvstændig parkering på dette overnatningssted.

Hvornår er indtjekning på Sensira Resort & Spa Riviera Maya – All Inclusive?

Indtjekning fra kl. 15.00 til når som helst.

Hvornår er udtjekning på Sensira Resort & Spa Riviera Maya – All Inclusive?

Udtjekning er kl. 12.00.

Tilbyder Sensira Resort & Spa Riviera Maya – All Inclusive fordele med alt inklusive?

Ja, overnatningsstedet er med alt inklusive.

Hvor ligger Sensira Resort & Spa Riviera Maya – All Inclusive?

Dette hotel i Puerto Morelos ligger på stranden, kun få skridt fra Petempich-bugten og Arrecife de Puerto Morelos Nationalpark. Derudover ligger Puerto Morelos Strand 2,9 km derfra.

Anmeldelser

Anmeldelser af Sensira Resort & Spa Riviera Maya – All Inclusive

8,4

Alletiders

8,8

Rengøring

8,4

Faciliteter

8,8

Service og personale

8,6

Miljøvenligt

8,4

Overnatningsstedets tilstand og faciliteter
Bedømmelse på 10 − Fremragende. 1146 af i alt 2182 anmeldelser
Bedømmelse på 8 − Udmærket. 520 af i alt 2182 anmeldelser
Bedømmelse på 6 − Okay. 245 af i alt 2182 anmeldelser
Bedømmelse på 4 − Dårligt. 134 af i alt 2182 anmeldelser
Bedømmelse på 2 − Forfærdeligt. 137 af i alt 2182 anmeldelser

Anmeldelser

10/10 Fremragende

Nis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

Fantastisk familie oplevelse

Helt fantastisk sted for familier. Dejligt pool område, mini golf, strand - alt hvad en familie kunne ønske sig. Restauranterne er gode og værelser er store og ren. Vores tvillinger elskede Adventure Club med Kayla, Marines, Dani og Itzal.
Overnattede 5 nætter i januar 2025

8/10 Udmærket

Peter

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort

Dont rent a car at the hotel

Lækkert ophold, ærgeligt at mini club ikke overholdte deres tidsplaner, eller fantastisk mad og lokation. Lej aldrig bil igennem hotellet, utroligt uprofessionelt. Vi endte med at måtte tage en taxa fordi bilen kom 1 time for sent og manglede de ting vi havde aftalt. Ingen hjæp og hente fra hotellet.
Overnattede 7 nætter i november 2024

4/10 Dårligt

Kristeen

Rejste med familie
Synes ikke om: Service og personale, faciliteter
The food was not quality. The Mexican Restaurant was absolutely horrible quality., the hostess was rude. The room.i booked was not available, however, they did not notify me. Instead i realized it once i checked into the room. Low staff made wait times extremely long.
Overnattede 3 nætter i januar 2026

6/10 Okay

Brittany

Synes ikke om: Rengøring
The entrance is stunning, the lobby and view from the lobby are absolutely beautiful. Christmas eve was fantastic, the food at the steak house was incredible, the buffet was good though lacking the variety most expect to see at an all inclusive. It felt like it was all down hill from that point forward. The beach was absolutely disgusting from our first day to the day before we left it wasn't taken care of AT ALL. No clean up of seaweed, sludge, logs or trash and the result was a beach area we found unusable and a stench that was not only overwhelming at the beach but permeates up into the kids club area and was mildly nauseating. Despite the smell, which I could barely handle, my son absolutely loved the kids club and the wonderful ladies there, they were truly a highlight of the resort. From Christmas forward the food at the buffet got progressively worse, with everything being either lukewarm, cold or in a few instances completely under cooked, to the point where I got a half frozen scallop right off the grill and had to ask them to please continue cooking it. When I asked the gentleman to do so he seemed rather irritated at the request. The snack bar food was all cold unless you got to it the moment it was put out but the made t
Overnattede 7 nætter i december 2025

8/10 Udmærket

Bhupinder

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Room was nice, a la carte was good. Buffet options could be better. Include more gluten free options and consider dietary restrictions for guests staying at the resort.
Overnattede 5 nætter i december 2025

6/10 Okay

CHRISTINE M

Lost some personal brand clothing and some crocs. Discovered the loss
Overnattede 9 nætter i december 2025

6/10 Okay

Dong Min

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year. Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad. One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children. The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal. We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported. In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.
Overnattede 7 nætter i december 2025

6/10 Okay

jeffrey william, Orlando

Rejste med familie og småbørn
Synes godt om: Faciliteter
Synes ikke om: Service og personale
I have stayed a number of resorts in the Riviera Maya area, this resort was definitely lacking on customer service compared to every single other one I have been to. The staff at the front desk and the dining areas are just not very friendly or helpful. For example, when we checked in, the guy who checked us in literally did not tell us a single piece of information about the hotel...dinning information, where to find things, etc. Not a big deal, but definitely strange. There are 3 al a cart restaurants and the buffet, the buffet could definitely use some improvements for dinner, and getting a seat at the 3 other restaurants can quite difficult/impossible. Most of the waiters we had during our stay were not very friendly, and would not really come around much at all, until after you were done, and then they would wait around for a tip. The most frustrating part of our stay here was the pool situation, every single lounger or chair was taken with people's towels by 7am every single morning. The hotel did nothing about people doing this, so people would just leave their things at the chairs all day long and there would never be anywhere to sit by the pool. The beach would usually have seating available, but the beach here is not swimmable, since the water was completely brown and full of debris...and according the the people who worked here, this is more common than not for their location, which is unfortunate.
Overnattede 5 nætter i december 2025

4/10 Dårligt

Louise

Synes ikke om: Rengøring, service og personale
We would never stay at this hotel again. Check-in took forever, lots of waiting, and relatively unfriendly staff. Food: mediocre at best and in order to get any food you had to wait in line 30 minutes to an hour and even when it was your turn there was a high chance that they were out of what you wanted to order. Their system for dining was terrible. There is a cafeteria style restaurant that had the same thing every day and most of the food had been sitting there forever and was flavorless and boring. The other dining options were a Mexican restaurant, Italian res
Overnattede 7 nætter i december 2025

10/10 Fremragende

Gerardo

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gustó la alberca sólo q un poco fría, la comida estaba rica pero pueden variar un poco más.
Overnattede 5 nætter i december 2025

6/10 Okay

Jessica, Greenville

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
need more restaurants options and more activities as week as pool chairs and towels .
Overnattede 5 nætter i december 2025

6/10 Okay

Sherma

Synes ikke om: Faciliteter
It is very much for kids and families. The food wasn’t great and the beach is terrible water is brown and not a good view
Overnattede 3 nætter i december 2025

6/10 Okay

Rohin Krishnan

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The overall experience at Sensira was quite positive. The food was delicious, housekeeping was excellent, and there were plenty of kid friendly.activities in the kids clubs and water park to partake in. However there were a few deficiencies for us as a family of vegetarians with small children to note as well. 0) Checkin: Was marred by the lack of a crib which was confirmed multiple times pver chat with the Sensira staff prior to arrival. As we arrived late, we asked for room service to bring some fruit and yogurt to our room. For this, we were charged $10 per visit - very odd for an all incisive to be charging for things they could easily bake into their room rate. 1) Food: Vegetarian food at rhe buffet was minimal and there was cross contamination when.preparing eggs, or any fried items. There was inconsistent usage of signage which made it hard to tell if the items were prepared in chicken stock or had seafood ingredients, or were truly vegetarian. The restaurants all had vegetarian menus, which compensated for this slightly, but getting a reservation at those restaurants was not an option, as we were told to stand in line to get a table, sometimes for an hour. The buffet also frequently had lineups. 2) Pool: was fridgid to the point of being almost unswimmable. I'm not sure why they wont just heat it. To be fair the kids pool was shallower and warmer, but still freezing. Their waterpark was great for our 5 and 2 year old, but simply too cold to enjoy.
Overnattede 6 nætter i december 2025

2/10 Forfærdeligt

Mehdi Rakan

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is rude.. you need to call room service over 10 times for someone to answer. The buffet is a long line because staff is short and never clean tables. They don't keep the resort clean. Never have towels always short. Need to wake up around 6am to find a lounge chair next to the pool. Wouldn't go there again
Overnattede 5 nætter i december 2025

6/10 Okay

Adrialys, Doral

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
This was our first time in this resort and this part of town. As you drive into the road that leads to the hotel the road was in poor shape. Horrible shape, so much so that in one of our tours the road pavement was so damaged, that my head touxh the celing of the van. As we got to the hotel, the check in experience wasnt the best and our little nightmare began. I want to point out and make it clear, the staff was amazing, specially isabel the lifeguard, she made our stay so nice, everyone in the pergolas reataurant, and our housekeeping staff. However, there are only three restaurants available, you can only make reservations for one of them. We had to wake up at 8 , to get reservationa for the steak restaurant, but if your reservation was foe 8, youll get in almost at 8:45. The other restaurants is as you come, so youll be makimg the line for a long time specially in high season. The pool area, we tried waking up early to get a spot and we were never able to find a bed. There was only one hot tub in the adults only zone, and if youre in the adult zone kids will still go by. The pools are not heated and this time of year given the position of the pools and the wind. It was hard to enjoy a pool day. The staff is great, but also exploided by the hotel. Given the amount of guest vs the amoint of employee, everything was overwhelming, my youngest had a blast but my oldest found it hard to find something fun to do. There is no turned down service.
Overnattede 7 nætter i december 2025

4/10 Dårligt

Anne Marie

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This was probably one of the worst experiences I’ve had at a resort. The swim up bar never opened, never enough chairs, hours to get into any restaurant when there were multiple open tables -they were just so understaffed that it made it impossible to serve the amount of people at the resort. The one night they did make up for our issues by giving us a nice dinner and our server Alex by the pool was fantastic. The kids did enjoy themselves as well. The state of the resort had mold all over and dirty floors in our friend’s room. It’s a shame because the resort has great potential but whoever is running it dropped the ball. I wouldn’t recommend until they are staffed properly and clean up the resort.
Overnattede 5 nætter i december 2025

2/10 Forfærdeligt

Stefanny M

Rejste med familie
Synes ikke om: Rengøring, faciliteter
Everything was awful. We booked a 7 day trip and left after 3 days. This isn’t a 5 stars at all. 2 at best. It’s dirty, food quality is awful, bad service and beach is nasty. Do not waste your time or money. Hotel did agree to refund the unused nights but now disputing with expedia to give me my money back and it’s a nightmare to deal with !!!!
Overnattede 6 nætter i december 2025

4/10 Dårligt

HAE RYOUNG

Short staffs during the most busy time of the year. Mini bar ( fill up 1 time max) and room service are not included. Food..so so. You
Overnattede 4 nætter i december 2025

6/10 Okay

John

Rejste med partner
At check in the room door did not close or lock. Main bar had a not so pleasant smell. The butler Rafael was pleasant and polite helped when he could. Rules for pool area not enforced such as holding chairs for more then 30mins unattended. Not your fault but the beach was covered with seaweed maybe due to time of year. Food from room service was inconsistent some days tasted good and others it did not.
Overnattede 11 nætter i december 2025

4/10 Dårligt

Olivia

Rejste med familie
Synes godt om: Rengøring
The hotel appeared to be short-staffed during the busiest season of the year, and check-in took about an hour. There is an additional charge for a second minibar refill, as well as a 200-peso fee each time room service is ordered. The buffet food was acceptable but nothing special. As we have two children under 5, we appreciated the kids’ pool with slides and the indoor playground, which were great for young children. However, the beach was not suitable for swimming. Unlike some other hotels, seaweed was not regularly removed, which made swimming difficult. Overall, our stay was satisfactory, but we would likely choose a different hotel next time.
Overnattede 5 nætter i december 2025

10/10 Fremragende

JOSE OSCAR PERALES

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
La fiesta de año nuevo estuvo increíble! Dieron la milla extra para que la celebración fuera memorable. A pesar de ser temporada alta, había mucho personal para atender a todos y todos con excelente actitud de servicio. La habitación muy bien. La comida bien. La playa cuando llegamos tenía demasiado sargazo pero se fue limpiando y para los últimos días ya estaba muy bien para meterse. Volvería con mis hijos!
Overnattede 5 nætter i december 2025

6/10 Okay

Beena

Rejste med familie
Synes godt om: Faciliteter
Overall it was a nice stay, but things have changed over time, the buffet was tired and boring, certain services were paid that were free before, there were never any towels. And I know the beach conditions are not in their control but it was so muddy and brown.
Overnattede 5 nætter i december 2025

4/10 Dårligt

Janelle Ashley Evelyn

Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
From the moment we steps foot into this resort it was a nightmare. The road getting in was awful, made me so sick. Poor road conditions. Our flight was delayed and the gentleman who checked us in at midnight, seemed like it was his first shift. Should not have taken almost 25 minutes which is not ideal with 3 young children. Our room was very basic. Pictures do not do justice to how worn down the facilities are. Tiles on the bedroom floors broken. No door to the bathroom which makes it hard at shower time. There’s way too many guests for the amenities offered. The pools were over crowed and not nearly enough chairs for guests. If you’re not awake by 6-6:30 to save 2 you aren’t getting any. Lines, lines, lines. Everywhere you went there was lines. Never enough staff working, we felt awful for the staff, they looked beyond tired and over worked. They were very nice. Lines to get drinks, lines to get towels (if there even were any), lines to get into why restaurent, because you are not able to prebook dinners anywhere with the except of the steak house, which can only be done at 9am in the lobby (which again requires standing in a long line and going at 8:30 to even get a spot in line) then only to be told its full for the following night, can not prebook for a few days away, only the following day. Restaurants open at 6pm, suggest getting in line at 5:30 to even potentially get a table. We stood in line one night 5:40-6:30 only to be told there were no tables left. Can not swi
The poorly cheaply made hotel bracelets with room key. Lasted nearly a day.
Tiles found all over the property. Especially in the pools. My daughter would bring me handfuls every day. Not safe for young children
What the actual kid area looks like. No greenery like they show in their pictures. Slides are very steep, especially for young children. My youngest fell way too many times and has over 7 bruises and cuts on himself from their equipment.
Overnattede 5 nætter i december 2025

6/10 Okay

Dilmeet, Brampton

Room was ok, there was mostly shortage of towels
Overnattede 6 nætter i december 2025

6/10 Okay

Donovan R

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Hard to get chairs, a lot of other issues not related to the pool area, staff good but short handed
Overnattede 6 nætter i december 2025