Thank you for taking the time to share your feedback with us. We appreciate your stay and the points you've raised. Your insights are invaluable to us, and we're committed to addressing them to enhance the experience for future guests.We apologize that your experience did not meet your expectations this time. Rest assured, we'll work diligently to improve in the areas you mentioned so that if you decide to give us another opportunity to host you, we can provide you with a better experience.Thank you again for your feedback, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Best regards,

Dear Anne Winther,Thank you for your positive review! We're thrilled to hear that you were pleased with our spacious rooms, pleasant bathrooms, and friendly staff. It's wonderful that you found our cleaning standards spotless and enjoyed the pools. We appreciate your feedback about the pool mattresses, and we'll certainly take that into consideration for future improvements.We're delighted to be within walking distance to the city center and close to various shops and restaurants. It would be our pleasure to welcome you again on your next visit. If there's anything specific you'd like to share or if you have any preferences for your next stay, feel free to let us know.Looking forward to hosting you again soon!Best regards,

Agradecemos tu retroalimentación y valoración. Lamentamos que tu experiencia no haya alcanzado nuestras expectativas. Para poder abordar y mejorar cualquier aspecto insatisfactorio, sería de gran ayuda conocer más detalles específicos. Te invitamos a compartir comentarios detallados para que podamos trabajar en esas áreas y asegurarnos de brindarte una experiencia mejorada en futuras visitas. Valoramos tu opinión y esperamos la oportunidad de recibirte nuevamente con mejoras significativas. ¡Gracias por tu tiempo!

Thank you for choosing our hotel and for sharing your feedback. We're thrilled to hear that you found our hotel lovely, with a nice pool area and spacious rooms. We appreciate your insights.Regarding the equipment in the kitchen, we want to clarify that our kitchens are equipped with all the necessary utensils for cooking, including pots, pans, cutlery, plates, glasses, mugs, storage containers, pepper shakers, and baking dishes. However, it's important to note that the purchase of food items is not included in our services. Our guests have the convenience of utilizing the well-equipped kitchen to prepare their meals, and we recommend exploring the local area for culinary experiences.We value your input and hope to have the opportunity to welcome you back, providing an even more delightful experience in the future.Thank you for choosing our hotel and for sharing your thoughts.Sincerely,

We are glad to hear that your stay was pleasant, we hope to see you soon again

Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring downtown. It's great to know that you appreciated the cleanliness and spaciousness of our rooms. We're glad you had a memorable birthday celebration with us, despite the town's power outage. We look forward to welcoming you back for another fantastic stay in the future!

Thank you for your feedback. We will review the points you mentioned thoroughly. Your comments are invaluable to us as they help us improve our services. We appreciate your insights and will address the issues you raised. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen unser Hotel gefallen hat und dass Sie die Nähe zum Strand schätzen. Es tut uns leid zu hören, dass das Frühstück und die Umgebung nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen sind für uns sehr wertvoll und helfen uns, unseren Service zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen eine noch bessere Erfahrung bieten zu können.

Muchas gracias por sus comentarios. Vamos a revisar detenidamente lo que menciona para tomar las medidas necesarias. Agradecemos su feedback, ya que nos ayuda a mejorar continuamente. Esperamos tener la oportunidad de recibirle nuevamente en el futuro y brindarle una estancia aún mejor.

Thank you for sharing your feedback with us. We regret to hear that we didn't meet your expectations regarding your experience with our massages, spa, temazcal, restaurant, and pool bar. Your insights are valuable to us as we continuously strive to enhance our services. We apologize for any inconvenience you experienced.Please know that Tulum is a lush jungle destination with abundant vegetation, and despite our frequent fumigation efforts, mosquitoes can remain active. Tulum is globally recognized for its natural beauty, and we take pride in being part of this stunning environment.We sincerely hope you'll consider giving us another opportunity to host you in the future. Your satisfaction is our priority, and we'd love the chance to provide you with a better experience.

Thank you for your kind words! We're delighted to hear that you enjoyed our beautiful facilities and relaxing spaces. It's wonderful to know that you found our amenities to your liking. We hope to have the pleasure of hosting you again soon for another enjoyable stay!

We apologize for any inconvenience you experienced. Your feedback is invaluable to us as it helps us strive for continuous improvement. We will thoroughly review the issues you mentioned. Thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

We sincerely apologize for any inconvenience you experienced. Thank you for sharing your feedback with us as it helps us identify areas for improvement. We will review the issues you mentioned thoroughly. Your comments are valuable to us, and we appreciate your understanding. We hope you will consider staying with us again in the future.

Thank you for your feedback. We would have loved to hear more about your experiences with our massages, spa, temazcal, restaurant, and pool bar. We apologize for any inconveniences you encountered during your stay. We hope you will give us another opportunity to host you in the future and provide you with an even better experience.

Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. It would be very helpful if you could provide more details about the issues you encountered. This information will allow us to address and resolve any problems to improve our service. We hope to have the opportunity to make things right and provide you with a better experience in the future.

Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable comments as they help us to continuously improve. We're delighted to hear that you had a positive experience overall. We hope to have the pleasure of welcoming you back soon to provide you with another memorable experience. Safe travels!

Thank you for your wonderful review! We're delighted to hear that you had a great experience with us and that our convenient location and friendly staff made your stay enjoyable. We look forward to welcoming you back on your next visit. Your recommendation means a lot to us!

Thank you for your feedback. We appreciate your comments and are committed to improving our property. We're delighted to hear that you enjoyed the food in our home-cooking-style restaurant. We hope to welcome you back soon!

Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us. Your kind words and support mean a lot to our team. We look forward to serving you again in the future!

We're truly sorry to hear about your experience and the issues you encountered with our customer service. Your satisfaction is our top priority, and it's regrettable to learn that we may have fallen short of delivering the quality and warmth of service that we pride ourselves on.We would like to gather more details about your experience to better understand what happened and address your concerns effectively. With this information, we can further investigate and take necessary steps to prevent similar situations from occurring in the future.We also want to assure you that providing exceptional service is at the heart of everything we do. Many of our reviews reflect the high level of quality and warmth that we strive to maintain in all aspects of our service.Your feedback is valuable to us, and your input helps us improve our services. We hope to have the opportunity to regain your trust on a future visit.Best regards,

Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Tulum center. It's wonderful to know that you appreciated our clean and spacious rooms, as well as the variety in our breakfast offerings. We're also glad to hear that you found our staff to be nice and that you enjoyed our pools.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the future.Warm regards,

Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you found our staff awesome, enjoyed our beautiful rooms, and found it easy to navigate in and out of the property. It's fantastic to know that you appreciated the convenience of having two garages and that you had a great time at our pools.We apologize for any inconvenience regarding the cenote closure during your stay. While we strive to maintain our pools to the highest standards, we regret that there were some issues during your visit. Rest assured, we have taken your feedback seriously and will address the pool maintenance concerns promptly to ensure a more enjoyable experience for our future guests.Thank you once again for choosing to stay with us and for recommending our property. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

¡Hola! Gracias por tomarte el tiempo para dejarnos tu opinión. Nos alegra saber que disfrutaste de tu estancia en nuestro hotel. Nos habría encantado saber más sobre tu experiencia en el spa, así como tu disfrute de nuestras 4 albercas y los 2 roof tops. También nos complace que hayas aprovechado nuestro estacionamiento gratuito para explorar las maravillas de Tulum.En cuanto a nuestro spa, nos esforzamos por ofrecer una experiencia relajante y rejuvenecedora para todos nuestros huéspedes. Ofrecemos tratamientos exclusivos y una amplia gama de servicios, incluyendo el uso de nuestras instalaciones de vapor y jacuzzi de forma complementaria.Lamentamos cualquier inconveniente que hayas experimentado durante tu estancia y agradecemos sinceramente tu revisión. Esperamos tener la oportunidad de recibirte nuevamente en el futuro para brindarte una experiencia aún mejor.¡Saludos cordiales!

Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our property to be very nice and that you enjoyed your stay with us.Our team takes great pride in providing helpful and informative service to our guests, so we're delighted to hear that you had a positive experience with our employees.It's wonderful to hear that you enjoyed the hot tub the most! We're glad that it added to the enjoyment of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Thank you for taking the time to share your feedback with us. We truly appreciate your comments and your recent stay at our property.We're glad to hear that you had an enjoyable experience overall. However, we would have loved to hear more about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, and complimentary access to the sauna and jacuzzi. Your satisfaction is our utmost priority, and your feedback helps us ensure we're meeting the expectations of our valued guests.Should you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for an even more memorable stay in the future.Warm regards,

Thank you for taking the time to leave a review. We value all feedback, as it helps us improve our services. We would have appreciated hearing about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, or complimentary access to the sauna and jacuzzi. Your satisfaction is important to us, and we apologize if we fell short of meeting your expectations. Please feel free to contact us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future. Warm regards,

We are absolutely delighted to receive your glowing 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is our utmost priority, and we're thrilled to hear that we succeeded in providing you with an exceptional stay. Your feedback motivates us to continue delivering outstanding service to all our guests.We truly appreciate your support, and we look forward to the pleasure of welcoming you back again soon for another fantastic experience.Warm regards,

Thank you for your feedback. We apologize for any misunderstanding regarding the breakfast. Please note that your reservation was made for room-only accommodation without breakfast included. We regret any confusion and assure you that we strive to provide transparent pricing and excellent service to all our guests. If you have any further concerns, please don't hesitate to reach out to us directly.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you so much for your feedback! We are thrilled to hear that you found our staff amazing and the front desk team helpful and pleasant.We apologize for any inconvenience caused by the maintenance of the pools and Jacuzzi. Rest assured, we will address this promptly to ensure a better experience for our guests.We're delighted to know that you love our hotel and staff overall! Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay.Warm regards,

We are absolutely delighted to receive your glowing 5-star rating! Thank you immensely for choosing to share your experience with us.Your satisfaction is our utmost priority, and we are thrilled to have met and exceeded your expectations. Your feedback motivates us to continue delivering exceptional service, and we eagerly await the opportunity to host you again soon.Warm regards,

We are over the moon to receive your stellar 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is paramount, and we are thrilled that we could deliver a memorable stay for you. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic experience in the future.Warm regards,

Wow! Thank you for awarding us a nice rating! We are absolutely delighted to hear that you thoroughly enjoyed your time with us.Your satisfaction is our ultimate goal, and it brings us immense joy to know that we succeeded in providing you with an exceptional experience. We appreciate your support and hope to have the opportunity to welcome you back soon for another outstanding stay.Warm regards,

We are truly grateful for your glowing 5-star review! It means the world to us that you had such a fantastic experience during your recent stay.Your satisfaction is what drives us, and we are thrilled that we were able to exceed your expectations. Thank you for choosing to stay with us, and we look forward to the pleasure of hosting you again in the near future.Warm regards,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience didn't meet your expectations. Please know that your satisfaction is our utmost priority, and we take your comments seriously.We will thoroughly review your feedback to address any areas that may need improvement. It would have been helpful to hear more details about your stay, such as your experience with our four pools, spa services, dining options at the pool bar or restaurant, or any experiences with our Temazcal offerings.Just a quick note, we're conveniently located on Avenida Kukulcán, one of Tulum's main avenues, in the heart of this beautiful and developing town. Tulum is known for its natural beauty and rich history, including its archaeological sites. We offer complimentary parking for our guests and always recommend renting a car to fully enjoy Tulum's splendor.Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

Thank you immensely for awarding us a perfect 5-star rating! Your feedback means the world to us.We are thrilled to hear that you had an exceptional experience during your stay. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations.We appreciate your support and hope to have the opportunity to welcome you back again soon for another memorable stay.Warm regards,

¡Muchísimas gracias por otorgarnos la calificación perfecta y por tomarse el tiempo de dejarnos una reseña tan encantadora! Nos alegra enormemente saber que su estancia fue divina y que quedó satisfecho/a con nuestras amenidades y servicios.Es maravilloso saber que disfrutó de nuestra habitación con alberca y terraza privada, así como de las amenidades que ofrecemos de forma gratuita. Lamentamos que no haya podido disfrutar del cenote durante su visita, pero estaremos encantados de darle la bienvenida de nuevo para que pueda explorar esta experiencia en su próxima estancia.Valoramos enormemente su opinión y esperamos tener la oportunidad de recibirlo/a nuevamente para ofrecerle otra experiencia igualmente excepcional.Si necesita alguna asistencia adicional en el futuro, no dude en contactarnos. Estamos aquí para asegurarnos de que su próxima visita sea aún más memorable.¡Esperamos darle la bienvenida de nuevo muy pronto!Saludos cordiales,

We sincerely apologize for any inconvenience you experienced during your stay. Thank you for taking the time to share your feedback with us. We truly value your patronage and hope to have the opportunity to welcome you back in the future for a much-improved experience.

Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again in the future!

We greatly appreciate your kind words! Our team strives to ensure that each guest has a memorable experience, and it warms our hearts to hear that we succeeded in making your stay special. Your compliments have been passed along to all our staff, especially Daniel. We look forward to welcoming you back on your next vacation!

Dank u voor uw gedetailleerde beoordeling. We zijn blij te horen dat u positief verrast was tijdens uw verblijf bij ons. Het doet ons goed te horen dat u genoten heeft van ons ontbijt, de kamer en de lokale omgeving. We streven ernaar onze gasten een veilig en aangenaam verblijf te bieden.Nogmaals bedankt voor uw feedback en we hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel.Met vriendelijke groet,

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.

Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a great experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you for your feedback. We apologize that our property did not meet your expectations.