Resorter i Riviera Maya

"The staff, especially at the buffet, was amazing and so helpful. I have food allergies and they were so wonderful in letting me know what I could eat and even requesting special food for me!! The staff in the spa were also so incredible and helped make my experience so relaxing. My room was comfortable and always clean, and I appreciate the details every day given to the room and its cleanliness. The shower was absolutely the most wonderful part, large and enjoyable. The scenery, wildlife,...

"Vidunderligt sted. God mad. Vi havde halvpension og nød det, da vi på den måde fik lokale retter som vi ellers ikke havde fundet frem til selv på et menukort. Hotellet ligger ca. 5 km fra byen - og det værdsatte vi meget. Så roligt og afslappende sted. Vi vil gerne retur hertil. Vi boede i rummelig bungalow. Er man til byliv, fest og farver skal man vælge et hotel inde i byen."

"Upscaled! Clean and great staff!"

"Vi havde en helt fantastisk tur, som ikke nogensinde vil blive glemt. Ferien levede 100% op til forventningerne. Vi hyggede os fra dag 1, og ønsker klart at gentage."

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."