Kroer i Riviera Maya

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"Mejorar los snack"

"Such a nice place with very friendly staff especially from the concierge Juan who made anything happen. "

"We were a family of 5 and after a few complications finding the right rooms Jazmin in the front desk showed excellent customer service and found a great solution for us. The hotel is really really nice. The rooms are spacious and new. The pool areas are fantastic, the beach is wide and white and the food and drinks were above our expectations. The only thing to consider is if you need connecting rooms. If so, this is only available with a booking in family selection, which is at a premium...

"Nice hotel "

"Hurtig indtjekning, fine værelser og god service overalt - fantastisk buffet og fine a la carte restauranter - som dog reelt var lidt svære at få tider i, hvis man ikke har bestilt før ankomst. Dejlig strand med mange liggestole, fine poolområder og flotte grønne velplejede områder overalt - svært ikke at være tilfreds."

"Vi nød 7 dage på dette fantastiske sted. Har aldrig været så forkælet af personalet om det så var strandfolkene, rengøringen, restauranterne,lobbyen, barene, alle var yderste servicemindede. Beliggenhed 10/10. Det eneste minus var at alt er lukket ned efter kl 2200, men så var der jo roomservice 24/7. Så vi kommer der meget gerne igen. "

"Buffet/restaurants were OK but most definitely not 5 stars. It was extremely hot throughout the resort and no fans or cooling system for the residents/customers only in the rooms. Amenities were VERY basic and just music in the evening was nice. First room we were assigned to, our fridge was empty, no drinks were available & we had to call and request a new room as our room was not to our liking and not on the first floor as I prior requested. Also, no hydration anywhere in the lobby’s given the...