Dette overnatningssted tilbyder transport fra lufthavnen (tillægsgebyrer kan forekomme). Gæsterne skal kontakte overnatningsstedet med ankomstdetaljerne inden afrejse ved hjælp af oplysningerne på reservationsbekræftelsen
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet
Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer
Adgangsmuligheder
Bemandet reception
Kæledyr
Kæledyr er tilladt mod et ekstra gebyr på USD 150 pr. kæledyr pr. ophold
Kun hunde og katte er velkomne
2 kæledyr i alt (op til 18 kg pr. kæledyr)
Kæledyr skal altid være under opsyn
Kun specifikke værelser – begrænsninger gælder. Du kan anmode om et dyrevenligt værelse ved at kontakte overnatningsstedet via telefonnummeret på reservationsbekræftelsen
Der tilbydes mad- og vandskåle
Børn og ekstra senge
Dette overnatningssted er kun for voksne
Ekstrasenge er ikke tilgængelige
Vugger (barnesenge) er ikke tilgængelige
Betalingstyper accepteret på overnatningsstedet
Vigtige oplysninger
Valgfrie tjenester
Gebyr for lufthavnstransport: 68 USD pr. person (retur)
Tillægsgebyr for kæledyr: USD 150 pr. kæledyr pr. ophold
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Godt at vide
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort, debetkort og kontanter
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Vi bør nævne
Reservationer er påkrævet for golftider, massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til overnatningstedet inden ankomst via kontaktoplysningerne på reservationsbekræftelsen
Gæster under 18 år har ikke adgang til spaen
Ofte stillede spørgsmål
Har Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive en pool?
Ja, dette overnatningssted har 3 udendørs pools.
Hvad koster det at overnatte hos Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Priserne for 1 nat for 2 voksne hos Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive den 26. maj 2026 starter fra 2.729 kr., inkl. skatter og gebyrer, fra og med den 25. maj 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.
Er Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive et kæledyrsvenligt overnatningssted?
Ja, dette overnatningssted tillader hunde og katte (maks. 2 i alt) med en maksimumvægt på 18 kg pr. kæledyr. Der er et gebyr på 150 USD pr. kæledyr pr. ophold. Visse begrænsninger kan gælde. Kontakt overnatningsstedet for at få flere oplysninger.
Hvor meget koster parkering hos Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Der er gratis selvstændig parkering og parkeringsservice på dette overnatningssted.
Hvornår er indtjekning på Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Indtjekning fra kl. 15.00 til kl. 05.30.
Hvornår er udtjekning på Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Udtjekning er kl. 12.00.
Tilbyder Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive shuttletransport til lufthavnen?
Ja, der er lufthavnstransport. Der pålægges et gebyr på 68 USD pr. person.
Tilbyder Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive fordele med alt inklusive?
Nogle prisplaner for dette overnatningssted er med alt inklusive.
Hvor ligger Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Reserver et ophold lige ud til stranden på Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive i Puerto Aventuras. dette overnatningssted ligger ved siden af en golfbane, mindre end 3 km fra Puerto Aventuras Golfklub, Puerto Aventuras Marina og CEDAM Museum. Derudover ligger Oasis Strand og Fatima Bugt ca. 5 km derfra.
Kan jeg afbestille min reservation gratis og modtage fuld refusion?
Ja, dette overnatningssted tilbyder gratis afbestilling for udvalgte værelsespriser, fordi fleksibilitet er vigtigt. Du bedes læse overnatningsstedets afbestillingspolitik på vores hjemmeside for at få flere oplysninger om undtagelser eller krav.
Anmeldelser
Anmeldelser af
8,2
Alletiders
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
8,6
Rengøring
8,8
Området
8,8
Service og personale
8,4
Overnatningsstedets tilstand og faciliteter
Bedømmelse på 10 − Fremragende. 288 af i alt 557 anmeldelser
10 - Fremragende
288
Bedømmelse på 8 − Udmærket. 114 af i alt 557 anmeldelser
8 - Udmærket
114
Bedømmelse på 6 − Okay. 87 af i alt 557 anmeldelser
6 - Okay
87
Bedømmelse på 4 − Dårligt. 35 af i alt 557 anmeldelser
4 - Dårligt
35
Bedømmelse på 2 − Forfærdeligt. 33 af i alt 557 anmeldelser
2 - Forfærdeligt
33
Anmeldelser
Verificeret
10/10 Fremragende
Linda Irene
17. maj 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
Linda Irene
Overnattede 7 nætter i maj 2026
Verificeret
10/10 Fremragende
Karla Jaqueline
24. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo excelente
Karla Jaqueline
Overnattede 2 nætter i april 2026
Verificeret
10/10 Fremragende
MOHD
1. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s perfect for family and adults
MOHD
Overnattede 4 nætter i marts 2026
Verificeret
10/10 Fremragende
Ana
10. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect
Ana
Overnattede 3 nætter i marts 2026
Verificeret
10/10 Fremragende
Ricky D
30. mar. 2026
Everything was Great
Ricky D
Overnattede 4 nætter i marts 2026
Verificeret
8/10 Godt
Randall
21. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff great. Food good some parts of property sligjtly dated.
Randall
Overnattede 6 nætter i marts 2026
Verificeret
10/10 Fremragende
Florentina-Bianca Berbece
23. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Florentina-Bianca Berbece
Overnattede 3 nætter i marts 2026
Verificeret
10/10 Fremragende
GERARDO ANTONIO
19. mar. 2026
Excelente
GERARDO ANTONIO
Overnattede 5 nætter i marts 2026
Verificeret
10/10 Fremragende
Edgar
9. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So beautiful
Edgar
Overnattede 2 nætter i marts 2026
Verificeret
10/10 Fremragende
pablo
20. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing . Could improve the humidity odor in the rooms .
pablo
Verificeret
6/10 Okay
Emanuel
19. maj 2026
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Safe in room malfunctioning. Toilet wouldn’t flush periodically
Emanuel
Overnattede 4 nætter i maj 2026
Verificeret
8/10 Godt
Tina Marie
16. maj 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My husband and I spent 5 nights. Our room was a Deluxe Sky terrace on the Adult Heaven side. The room was very nice and clean and it was an udated room. We had no issues with the room being humid. We had no issue getting a chair by the pool. Carlos at the bar was FANTASTIC. We had breakfast at Faro on the adult side and Elizabeth (J-Lo) was AWESOME.
We are not picky people in regards to food. I will say that I did have higher expectations for the food since it was the Hard Rock. In my opinion the best food was at the Tappenyaki Restaurant Zen.
Overrall it was a great vacation. The staff go above and beyond. The resort was clean and beautiful.
Tina Marie
Overnattede 5 nætter i maj 2026
Verificeret
4/10 Ringe
Wilson
11. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The buffets were great, rooms were large and clean. The resort was clean with plenty of activities to do for the whole family. The adults only section was amazing we will be back. Did not enjoy the pressure of signing up for a legendary package. Wasted 3hrs because we were told we had to sit there to receive our 200 per day credit
Wilson
Overnattede 6 nætter i april 2026
Verificeret
8/10 Godt
Kristal Anne
8. apr. 2026
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel and staff were amazing our entire experience was great except for our tub on our sky terrace did not work, we had called twice throughout our stay, and it wasn’t fix ;( when we voiced our concerns we were told there was no record of the calls;(
Everything else was great all the restaurant and bar staff were amazing! They are friendly and work so hard, and pay attention it every detail. Top notch service! Anything you asked for they delivered .
Kristal Anne
Overnattede 5 nætter i april 2026
Verificeret
6/10 Okay
David
16. maj 2026
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
There was renovated and unregenerated buildings. I was there as part of a wedding and was placed in a room in building 1, which was not yet renovated.
The room had more than usual wear and tear, but there was a leak under the sink and a strong musty smell. However, the staff was very accommodating when we called about the smell in the room they sent somebody and when we asked to change rooms they accommodated that request. Please be aware that if you have room issues after 7:00 p.m. The staff on site may not be able to fully address your concerns until the next morning when the supervisory staff is on the property.
The staff was amazing and the hospitality was top tier.
David
Overnattede 1 nat i april 2026
Verificeret
10/10 Fremragende
philippe
5. dec. 2025
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great swim in room, amazing staff, great restaurant. i would go again
philippe
Overnattede 7 nætter i november 2025
Verificeret
6/10 Okay
Leonardo
3. jan. 2026
Synes godt om: Rengøring
Better discretion of the rooms. Staff and amenities were mid.
Leonardo
Overnattede 2 nætter i december 2025
Verificeret
10/10 Fremragende
Cesar
7. aug. 2025
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing place
Cesar
Overnattede 3 nætter i august 2025
Verificeret
10/10 Fremragende
Chad
29. dec. 2025
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Chad
Overnattede 7 nætter i december 2025
Verificeret
8/10 Godt
Daniel
5. nov. 2025
Synes godt om: Service og personale, faciliteter
Habitación un poco descuidada/ muy buen servicio / los alimento fueron buenos en general/ el spa está muy bien
Daniel
Overnattede 2 nætter i oktober 2025
Verificeret
4/10 Ringe
Jonathan Daniel Brian
7. apr. 2026
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Pros:
Amazing food best I’ve had in a Mexican resort
Service
Hospitality
Staff
Cons:
Price zero stars, every on resort is ridiculously expensive for what you are buying
Taxi’s from resorts is insane, $47 CAD to Playa Del Carmen 1 way!
From resort to airport $170 CAD!
Room
Shower door not closing
Blankets way too think and sheet too thin so either woke up in a pool of sweat or freezing not ideal
Pillows one of the most uncomfortable pillows have ever slept on
Resort credit can only be used before arrival and was not explained to use by our pre trip booking agent to help with these credits, hard to predict everything you want to do before you get there.
No suggestions or follow up from the agent
Live music was not great, very poor night time entertainment
Entertainment not great compared Bahia Principe for example that was way better for entertainment.
Jonathan Daniel Brian
Overnattede 5 nætter i april 2026
Verificeret
6/10 Okay
Stephanie
13. jan. 2026
Synes godt om: Rengøring
Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.
Stephanie
Overnattede 7 nætter i december 2025
Verificeret
10/10 Fremragende
Paul
5. mar. 2025
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall great resort!
Paul
Overnattede 5 nætter i februar 2025
Verificeret
8/10 Godt
David
18. maj 2026
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food:
Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety.
The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later.
Pools and beach:
Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better.
Room:
We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.
David
Overnattede 7 nætter i maj 2026
Verificeret
4/10 Ringe
Ana Maria
11. dec. 2025
Synes godt om: Service og personale
Synes ikke om: Rengøring
Se agotaron varias cosas que uno esperaría recibir en un hotel (jabón de manos). Además