When arrived i told , i want to stay close to the beach or close to the pools and told me, for me booking I not allowed to this areas. Only the best is inside, because my category, is not qualified and is already updated, and i ask to told i need to. talk to the manager and she told me the same. Never give me 400 credit for the hotel, never give me my bottle of wine, i told them and said call expidia. Short of people to work, i can make reservation any restaurants me and my husband want. They send to the concierge all the time, and they said everything is full but , you need to check everyday, but the only they have opening space if , me and my husband going to a presentation for one hour and 30 minutes and they give something for my time, for sure, we very unhappy. Terrible experience 😪 😢 food Terrible cold to much wait time, poor service, they have i little golf car to move arround the facility but many time. Pass and said to ask. This is for member only you need to wait for other car. Never came again. Plus the beach is black and had algas all over the beach , we, can go to the beach are all
