4/10 Dårligt
Phillip, sault ste.marie
Rejste med partner
23. nov. 2025
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This property is promoted as a 5 Star Luxury Resort but really is not! Might have been 10 plus years ago but very run down and in some cases unsafe, decking and railings are ready to break and met another couple who actually fell through railing when looking at alligators below.
Feels like it’s been abandoned and reopened without any repair or investment going into the property. Mice droppings in room and when mentioned told property is surrounded by jungle and animals so to be expected!!
Only one restaurant open some days, very long walk or golf cart ride to beach and small pool or restaurant to eat anything. Room keys constantly stop working and require multiple in-convent trips to front desk to yet get another card that will not work, door scanners need replacing.. bell hops and waiting staff are wonderful and try to make up for shortcomings but property management poor and no investment on keeping it at a acceptable standard. Sewage smell, lobby advertised as having a cafe with light breakfast items, always empty no food to be had!! Paid for a spa experience in forest area with abandoned structures with toilet without a seat that didn’t flush and shower hardly working, lockers with lizards in them,.We chose this resort because photos represented beach as large and beautiful witch maybe at one time it was, worst by far on 3 mile stretch walked no upkeep going on, it was rated 5 stars and luxury, however a stretch to class it as a 3 star in my opinion. Very disappointed
Phillip
Overnattede 7 nætter i november 2025
