På stranden, liggestole, parasoller, badehåndklæder
Tjek tilgængelighed

Anmeldelser af Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

3.5 out of 5
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive
Carretera Costera Sur Km 1.7, Cozumel, QROO

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 408 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 311 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 148 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 79 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 54 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jesus

Synes godt om: Rengøring, faciliteter
Service and cleanings
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Robert

Synes godt om: Service og personale, faciliteter
The property and grounds previous to the wyndham acquisition were much better maintained and pleasant. Specifically the coconut palms surrounding the pool and the grounds in the same area. The much higher rates currently charged as opposed to rates prior to wyndham taking over seem to be excessive as the hotel was much better maintained and grounds keepers were better at their duties. I will return, although there was a time, not too long ago, that the entire resort was more pleasant. Dive shop and service staff were and still are top notch.
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 8. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at Cozumel Hotel and Resort, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Samantha Rae

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place to go everyone was extremely nice helpful we had a great time enjoyed every minute of it
Overnattede 4 nætter i maj 2024
Svar fra Luz Sanchez den 7. maj 2024
Thank you for taking the time to share and rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.It is a pleasure to know that you enjoyed your stay and we will gladly share your thanks and kind words with our team, who I am sure will be encouraged to continue giving their best.Thank you again and we hope to have the opportunity to see you again soon, kind regards!!!

10/10 Fremragende

Cristen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So cute and quaint, a fun get away for a two person party especially. Loved snorkeling right off the resort
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 7. maj 2024
Thank you for taking the time to share and rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.It is a pleasure to know that you enjoyed your stay and we will gladly share your thanks and kind words with our team, who I am sure will be encouraged to continue giving their best.Thank you again and we hope to have the opportunity to see you again soon, kind regards!!!

6/10 Okay

Archie

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
the staff were very good and friendly, the food was good, the rooms were very old and in run down condition, some were being renovated while we were there, the pool is in bad condition, algae and dirt in the tile grout, missing tiles, there is limited shade around the pool, just palm trees providing some shade, we are not divers and this is basically a divers resort. There were two day that there were up to 100 small children allowed to use the resort and this was very noisy and disruptive to the guests
Overnattede 5 nætter i april 2024
Svar fra Luz Sanchez den 6. maj 2024
Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Udmærket

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was pleasant and helpful.
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 6. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at Cozumel Hotel and Resort, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Amber Kae

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love it here because its walking distance to Mega and other restaurants and shops. Excellent snorkeling and good food for an all inclusive. Staff is very friendly and always helpful.
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 6. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at Cozumel Hotel and Resort, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Udmærket

Nancy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Staff were great when we requested a different room. There are 2 elevators in the main building... then a long walk down hallways to the rooms
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 6. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at Cozumel Hotel and Resort, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

6/10 Okay

Amy

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
The beach is across the street as well as breakfast and lunch most days. Super dirty floors and limited towels. Nice and helpful staff.
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 6. maj 2024
Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

6/10 Okay

Matthew

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food was horrible
Overnattede 5 nætter i februar 2024
Svar fra Luz Sanchez den 4. maj 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Udmærket

Kerri

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They stay was nice, and hotel conditions were good. Food was ok. We discovered a lot of escorts working the hotel which made it awkward for us there. Overall the place was nice for the price but we will stay elsewhere next time we visit.
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you for your review. All feedback is important to us and we are sorry to hear that you had such a frustrating experience.I hope you can see from our other reviews that, your situation is the exception and could not be further from our high standards. Kind regard!

8/10 Udmærket

Renata

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place to stay
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Luz Sanchez den 3. maj 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Fremragende

Vladimir, Brooklyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful, quiet, and relaxing. Staff were super nice and helpful. Ocean and snorkeling were just amazing. Great food. Definitely coming back.
Overnattede 6 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you very much for your wonderful 5 bubble review. We are happy to know that we exceeded your expectations by providing you with quality service and a memorable stay.We look forward to welcoming you back again soon.Kind regards!!!

2/10 Forfærdeligt

Nidia

Rejste i en gruppe
Staff was not great and bars were often unattended
Overnattede 2 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry that your experience was not what you expected.

10/10 Fremragende

Adriana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Fremragende

Xiaohong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Luz Sanchez den 3. maj 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

10/10 Fremragende

Margaret

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff is top notch here! They always make us stay enjoyable.
Overnattede 24 nætter i april 2024
Svar fra Luz Sanchez den 29. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Fremragende

Yamilka

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El servicio fue excelente y los empleados super pero Dany y perla excedieron el servicio. Me encanto
Overnattede 5 nætter i marts 2024
Svar fra Luz Sanchez den 29. apr. 2024
Gracias por tomarse el tiempo de calificar su experiencia en Cozumel Hotel & Resort, Trademark Collection by Wyndham, siempre nos esforzamos por exceder sus expectativas. Es un gusto saber que su estancia fue placentera.Esperamos tener la oportunidad de atenderle de nuevo pronto.Saludos!!!

10/10 Fremragende

Mary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The proximity to the dive center is great and borrowing bikes to take to the plaza was perfect. The place is not fancy or glamorous but the staff are great and it’s very clean.
Overnattede 5 nætter i april 2024
Svar fra Luz Sanchez den 29. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

4/10 Dårligt

Kellen

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff seemed annoyed to help us with our luggage from the very beginning. We would smile & say hello or good evening every day & would be ignored by all staff. Tried to order room service & was told we needed to go down to the pool to order. When we tried ordering at the pool they said the menu item was not available.
Overnattede 2 nætter i april 2024
Svar fra Luz Sanchez den 29. apr. 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

8/10 Udmærket

Eliud

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff is awesome and very friendly. The resort does not do a good job telling you about required dinner reservations/specials and then has a very limited number for these events. It's supposed to be an all inclusive resort.
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 27. apr. 2024
We appreciate your feedback, we will share it with our staff. Thank you for your preference and see you in your next visit!

8/10 Udmærket

elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The service was wonderful and every staff member was great, the bathrooms were small, this place reminds me of a vintage style Mexico. I would like maybe some updated showerheads in the bathroom, hair conditioner and an overall repaint.There was lots of variety in food options, but we loved the tacos at dinner the best. This is not your American fare, so the variety is not what some maybe used too, but we really enjoyed it all. There were not many people who participated in the activities, so that made it hard to enjoy, i think people were there to dive. Which I highly recommend when coming here.
Overnattede 3 nætter i april 2024
Svar fra Luz Sanchez den 23. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Fremragende

Junsong

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we had a wonderful experience here! the hotel room is a bit simple but super clean. the staff here is super kind and helpful. we did all inclusive and amazed by the variety of fruit they have. we love it! obvisoupy you can eat and drink as much as you want… beach bar is great! they also have a nice small playa but perfect for afternoon swim and snorkeling.
Overnattede 2 nætter i april 2024
Svar fra Luz Sanchez den 22. apr. 2024
Thank you so much for choosing us to expend your recent vacation and for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

6/10 Okay

Tom

Synes godt om: Service og personale
Overnattede 7 nætter i marts 2024
Svar fra Luz Sanchez den 22. apr. 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

8/10 Udmærket

JOSEPH

Synes godt om: Rengøring, service og personale
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 22. apr. 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

10/10 Fremragende

Marina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for snorkeling
Overnattede 5 nætter i april 2024
Svar fra Luz Sanchez den 22. apr. 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back soon!!!

8/10 Udmærket

Marc

Overnattede 5 nætter i april 2024

8/10 Udmærket

Aileen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Luz Sanchez den 22. apr. 2024
Thank you for taking the time to rate your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!!!

8/10 Udmærket

Gary, Amarillo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed at Hotel Cozumel for over 15 years multiple times every year. I have always been satisfied with the how I was treated like family by the staff. However, if I’m put in a handicap room again, when I am not handicapped and the hotel is not full I will not come back and I will seek out a new place to stay. This has happened in December 2023 and April 2024. I have always felt safe here and I’ve always felt safe walking several miles every day.
Overnattede 12 nætter i april 2024
Svar fra Luz Sanchez den 22. apr. 2024
I would like to thank you for choosing Cozumel Hotel and Resort, Trademark Collection by Wyndham; to enjoy your recent vacation; we are happy to know that you had a pleasant stay!I will gladly share your kind comments with our team and follow up your observation about the handicap room. Thank you again for sharing your experience, and we look forward to better serve you in the future!!!

8/10 Udmærket

Lopito

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Over all place was good. People were friendly.
Overnattede 6 nætter i februar 2024
Svar fra Luz Sanchez den 18. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

8/10 Udmærket

Adam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
We had a lovely stay here for 2 weeks. The food was excellent, just opt for the fresh food which is cooked on the grill and you wont be disappointed. I loved having a freshly made omelette everyday. It's super close to town, 30 minute walk or 5 minute drive, so it was close to all the essential things. What holds me back putting on anymore stars is that the whole hotel is a bit tired and could do with a refurb. The towels could do with being changed too. However, for a lower end of the market cost hotel it was great value and we had a wonderful time.
Svar fra Luz Sanchez den 18. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Sally

Rejste i en gruppe
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location
Overnattede 5 nætter i april 2024
Svar fra Luz Sanchez den 18. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!

6/10 Okay

Allen

Rejste i en gruppe
Synes godt om: Service og personale
The food wasnt that good but staff were good.
Overnattede 6 nætter i april 2024
Svar fra Luz Sanchez den 16. apr. 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort. Your feedback is a gift that allows us to improve our shortcomings. Here at Cozumel Hotel and Resort, we always strive to exceed your expectations.Kind regards!!!

4/10 Dårligt

Anthony

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Not many food choices. Limited activities. Good for older couples looking to relax but its basically just a hotel with a pool. The rooms are outdated. We had 2 rooms (6 people) one rooms bathtubs paint was peeling and corroding. The curtains were stained, had to ask for towels to be replaced 3 out of the 7 days we were there. They would take the towels when cleaning the room and leave us with nothing or less than needed.the staff was friendly and tried to be as helpfull as possible
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 15. apr. 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating, kind regards!

10/10 Fremragende

Loretta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The buffets could use a little bit more variety
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 15. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Hailey Marie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was beautiful and conveniently located. The staff at the resort were the nicest people!
Overnattede 5 nætter i april 2024
Svar fra Luz Sanchez den 15. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Udmærket

LORI MARIE

Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 4. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!

10/10 Fremragende

Roger, Knoxville

Overnattede 9 nætter i april 2024
Svar fra Luz Sanchez den 4. maj 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!

8/10 Udmærket

Roger

Rejste med partner
Synes godt om: Rengøring, faciliteter
Location was good access to an actual beach would be nice never really got to snorkel due to weather so didn’t get to enjoy ocean like I would have liked
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 13. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

10/10 Fremragende

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property, walkable from ferry, but taxi preferred. Staff is extremely helpful and amenities are great. Just don’t assume luxury place.
Overnattede 3 nætter i april 2024
Svar fra Luz Sanchez den 11. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Matthew Eric

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Have stayed many times will stay again
Overnattede 10 nætter i marts 2024
Svar fra Luz Sanchez den 12. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to welcoming you back soon. Best regards!!!

6/10 Okay

reyes

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No me gustó, el que no tuvieron mi reserva, segun que la persona encargada de ese dato, se retiró a las 5 pm ,y no pudieron localizar...asi que TUVE QUE HACER OTRA RESERVA Y PAGAR EN EL HOTEL ... UN PRECIO MAS CARO, NO ME RESPETARON MI RESERVA DE EXPEDIA
Overnattede 1 nat i april 2024
Svar fra Luz Sanchez den 12. apr. 2024
Gracias por tomarse el tiempo de calificar su experiencia en Cozumel Hotel & Resort, Trademark Collection by Wyndham, lamentamos que su experiencia no haya estado a la altura de sus expectativas.Toda retroalimentación es importante para nosotros y con gusto compartiré su reseña con nuestro equipo para dar seguimiento a lo que amablemente nos señala con sus observaciones.Gracias de nuevo y esperamos pueda darnos la oportunidad de recibirle de nuevo pronto y transformar su experiencia. Saludos!!!

8/10 Udmærket

CHARLES CONNER, Garland

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 7 nætter i marts 2024
Svar fra Luz Sanchez den 11. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Jill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 13. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to welcoming you soon again!!!

6/10 Okay

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The resort is an older one. Looks like they are starting to update it. I would consider it a 3 star, as opposed to the 4.5 it is listed under. Most of the rooms are 2 double beds (even if you book 1 king). Food is ok, not horrible, but not amazing either. However the staff are great, and they have free snorkeling equipment and a great place to do it right outside the resort. This is a place scuba divers love . It seems to be a hub for them. If you are there for the Ocean more than the resort it might be perfect for you!
Overnattede 7 nætter i april 2024
Svar fra Luz Sanchez den 11. apr. 2024
Thank you for taking the time to let us know about your experience at Cozumel Hotel & Resort.Your feedback is a gift that allows us to improve our shortcomings. We are sorry to hear that your experience was not what you expected. We will share your review with the staff and consider your comments.We at Cozumel Hotel and Resort, Trademark Collection by Wyndham thank you for your review and rating.

10/10 Fremragende

Chad

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to say if your diver and want explore the area ! Definitely will be returning to say again !
Overnattede 4 nætter i april 2024
Svar fra Luz Sanchez den 10. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Alberto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i april 2024
Svar fra Luz Sanchez den 10. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

10/10 Fremragende

Dale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great swimming pool
Overnattede 1 nat i april 2024
Svar fra Luz Sanchez den 10. apr. 2024
Thank you so much for taking the time to rate and tell us your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham.Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.We look forward to see you soon again.Kind regards!!!

8/10 Udmærket

Richard Allen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We come twice a year. Most f the staff know us and we look forward to seeing them. Awesome selection of food for breakfast, lunch and dinner. Bartender Daniel stays Very busy. The floor drains in our room (1215) would backup and stink. I believe staff at the desk don’t unstand English very much. I always request certain rooms and its like "Sorry can't help You". When I make my reservation 6 months in advance I don’t understand why my requested room isn't available to me but available to someone else in my group behind me in line?
Overnattede 10 nætter i marts 2024
Svar fra Luz Sanchez den 18. apr. 2024
Thank you for taking the time to rate and tell us about your experience at Cozumel Hotel & Resort, Trademark Collection by Wyndham, we always strive to exceed your expectations. We look forward to seeing you again soon. Best regards!