Hoteller nær Chelsea Tyler Nail & Body Spa

"Check in staff was very rude. No professionalism, no greeting to the customer When there was an issue with house keeping, again, very rude. "

"Good location"

"Beds are like rocks. Asked for help nothing from staff or manager. Ran outa hot water. Kids playing soccer in halls extra charge for service animal without telling you."

"Very okd property, old elevator, everything noisy, ac at room, upstairs floor, etc"

"The hotel staff was friendly and welcoming, and I didn’t run into any issues during my stay. Check-in was quick and easy, which made the whole experience smooth from the start. Overall, a pleasant and hassle-free visit."

"It was adequate."

"I didn't stay. I immediately booked a different hotel. The front desk Gentleman was nice. The room was dirty, smelled of smoke so bad that my cloths reeked after just 3mins inside the room. The condition of room itself was bad. The floor was peeling up. There was a hole in the bathroom door. There were cigarette burns on each surface. They state they are a “Smoke Free Hotel”, impossible. The caulking on the toilet was so bad it was an inch (in some places two inches) away from the toilet. Just...

"Staff is friendly. Lobby is nice. But the room was worn and dim. AC was loud. Good location next to Woodfield Mall."

"Over all this was an excellent property. However, we were in room 211. Directly outside our window was a noisy fan that turned on and off constantly. All night. Very irritating. If we had not been so busy while we were there, we would have requested another room."

"Property looks clean but i dont know about any other rooms but my rooms the carpet and sofa smelled like dogs urine i guess I was given a room that dogs are allowed to stay i dont know why I didn't travel with pets."

"False advertising on this hotel. Said airport shuttle and only about 7 miles to O’Hare. No shuttle, $75 cab fare. "

"Staff was helpful and attentive. Layout was convenient for load in/out and amenities. Breakfast options were better than other lodgings on our trip in the same price range. Would definitely stay here again."

"Nothing to complain about as far as the personnel, but when you are running the hot water in your bathroom sink if you turn on the cold faucet, even just a tiny bit then all the water runs cold. A friend of mine who was also attending the same event, I was attending was on the fifth floor while I was on the third floor and he experienced the same thing. Beautiful hotel, but cannot get the plumbing right!"

"Dårlig standard for tilkøbt morgenmad. Spa.en fungerede ikke"