Hoteller nær Virginia Fire & Police Museum

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Excellent place to stay!"

"Silly and unprofessional check in. Very slow "

"Staff attending to breakfast area, were very friendly and attentive"

"Quiet, well maintained property, helpful staff. Ac worked good, hot water was hot and the check out process was quick"

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"My buddy described this place as “the kind of hotel you’d take strippers to.” Well needless to say the show we got afterwards was worth it "

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Perhaps this is a more general hotel thing cutting corners and not including stuff that used to be standard but there is basically no housekeeping. They change towels (no fresh linens, no cleaning) every other day. Literally we got new towels and a roll of toilet paper. Supposedly if you stay a week they clean the room. I’m sure it saves them a ton of money but the savings sure don’t seem to be passed on to the customer. We could have used the floor vacuumed but not gonna happen! There...

"There was only 1 elevator working the whole weekend. All of the guests were discussing it as we left today. Apparently, people were riding up with their luggage just to have an option at getting in with enough room to go down during checkout. At some points, there were 30 minute waits!"

"Restaurant inside hotel closed early."

"Parking too much $$$, hotel and room not very clean."

"Was great, would stay again if at Richmond"

"When I pulled up to the entrance, I saw a lady arriving with a bag of food. I thought nothing of it. When I went to the check-in desk, there was no attendant. I called out, looked around, and in the dining area--no one responded. I thought this is weird, so I waited, and after about ten minutes, the lady I watched entering the lobby with a bag of food was actually the customer service attendant. I'm guessing she left to get food or had someone deliver food to her in the parking lot. She...