Hoteller nær Virginia Union University

"Beautiful property we visit often. "

"All great"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Great stay, clean rooms, great customer service. Food and atmosphere are great in the lobby. Good comfortable rooms."

"The room is clean and comfortable. The location is great, love the easy access to Starbucks and Chick Fil A for quick bites and coffee right downstairs. Logging into free wifi a little tricky but quickly resolved."

"Great experience "

"Silly and unprofessional check in. Very slow "

"Clean room staff was extremely friendly "

"The hotel is very clean and accessible. Staff is excellent. "

"Love the room set up. Nice clean and classy."

"Room was recently renovated and it was excellent. Very comfortable."

"The front desk was friendly and helpful. Check-in was easy as was check-out. Room was clean. Easy to get to our venue too!"

"Night staff was wonderful"

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"Wonderful breakfast"

"Great staff, large room, good breakfast."

"Everything was good, a slightly tired room but it served our purpose well. No complaints about the hotel or staff "

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Nice spot to stay in Richmond considering the price. Nothing fancy, but the room was clean and quiet with convenient parking right outside the door. I slept great and it wasn't far from my jobsite, can't complain!"

"Of course staff was courteous. Arrived on Sunday night around 8:30 pm and fridge was not cooling. Called front desk and they immediately got maintenance up there and he had to replace it with another. Very efficient indeed. No complaints whatsoever! "