Hoteller nær Monument Avenue

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The amenities and room itself were perfect. There were only two reasons that the hotel experience wasn’t perfect; there was no free breakfast and the staff could have been friendlier."

"Silly and unprofessional check in. Very slow "

"Room was dark especially the bathroom but otherwise ok."

"Selected this hotel because we could get a 1 bedroom suite with 2 queen beds, which met our family's needs. The staff were great, very friendly and helpful. The room was a bit worn and had window-units for air conditioning but was clean, and the beds were comfortable and had nice soft sheets. The elevators made strange noises but we never got stuck. :)"

"On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done....

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."

"Yes"

"I really enjoyed my stay at the marriott downtown richmond. The staff was friendly and very helpful during my stay. I'll definitely be returning soon. "

"From the moment we entered the Berkeley, the staff was friendly. The service was great! The room was clean and lovely. We had a great stay! We will definitely be returning."

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."