Hoteller nær Monument Avenue

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Location was good but the hotel (room) could use some updating (mold spots on the ceiling, sunken in mattress, heavily stained counter, dirty fridge). Overall the room was nice but definitely wouldn’t be back due to the issues noted."

"Silly and unprofessional check in. Very slow "

"The hotel itself needs to be updated, but the staff was amazing. Location was good if you're doing things in Downtown Richmond/VCU."

"Nothing in this filthy place with awful food and hidden fees everywhere. Shame on you!"

"It was walking distance to Wawa. The air conditioning didn't kick the way I wanted it to at first, but I had to give it time eventually. Shower worked the same way. It was lukewarm."

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Property is located north of center city in a neighborhood of mostly small businesses. Building and grounds look clean from the outside. Easy access from 301. Room was a good size with new beds, fridge, micro and TV. Walls were noticeably dirty and need fresh paint. No clothes rod or hooks. Tiny bath was sub-standard with mis-matched & patched ceramic tile. No electric outlets in the bathroom. Mirror was dirty. Tiny sink top had numerous cigarette burns and stains. Tiny 36 x 36 stall...

"Very clean hotel. I loved that the restaurant and Starbucks was right downstairs which made things very easy."

"It was a very nice stay the only thing I wish they would have had a continental breakfast."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."