Hoteller nær Altria Teater

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The staff was very accommodating. We had a small issue with our room. I called and they moved us to a nicer room. The next day, the front desk sent me a fruit and cheese plate. The indoor patio restaurant and the indoor roof top pool were hits with our family. We will definitely use the Omni next time we are in Richmond and will look for this chain in our travels."

"I appreciated the friendly staff and the cleanliness of the property."

"Silly and unprofessional check in. Very slow "

"Nice hotel in the downtown with spacious rooms and free breakfast. The room and common areas are clean and well maintained. Good value for money if you just need a place to spend a night."

"Toilet seat was very loose Sofa was facing the bed and TV was on side wall couldn’t view from bed and had to move sofa to watch. No tv guide for channels. Rebuilding rooms snd blame was on construction crew and Xfinity. Room wasn’t cleaned, trash not picked up no clean towels. We were told the next day you have to request a clean room, and towels a day in advance. We weren’t told till the next day. Not a Hilton standard of hotel."

"AC was not working for 2 days. Staff not sure what to do --"

"It was walking distance to Wawa. The air conditioning didn't kick the way I wanted it to at first, but I had to give it time eventually. Shower worked the same way. It was lukewarm."

"good motel"

"Had an excellent experience. Newer hotel. Some covered parking and an interesting developing area. Staff was very helpful and the room was very comfortable with nice clean bedding. Would highly recommend. Had an excellent meal nearby at Pinky’s."