Hoteller nær VCU Institute for Contemporary Art

"We love the Jefferson Hotel. The staff there is amazing and the room was everything we could want in a hotel room."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Great stay, clean rooms, great customer service. Food and atmosphere are great in the lobby. Good comfortable rooms."

"Yes"

"Of course staff was courteous. Arrived on Sunday night around 8:30 pm and fridge was not cooling. Called front desk and they immediately got maintenance up there and he had to replace it with another. Very efficient indeed. No complaints whatsoever! "

"Silly and unprofessional check in. Very slow "

"Great experience "

"Clean room staff was extremely friendly "

"Love the room set up. Nice clean and classy."

"Yes, all of the above. The process for valet was not very secure "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Nice rooms and staff"

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"Clean rooms, amazing staff, great breakfast."

"I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage...

"."

"Everything was good, a slightly tired room but it served our purpose well. No complaints about the hotel or staff "

"Nice spot to stay in Richmond considering the price. Nothing fancy, but the room was clean and quiet with convenient parking right outside the door. I slept great and it wasn't far from my jobsite, can't complain!"

"The hotel is very clean and accessible. Staff is excellent. "

"Amazing home! Pete was great, we will be back!! "