Hoteller nær Virginia Repertory Theatre

"We love the Jefferson Hotel. The staff there is amazing and the room was everything we could want in a hotel room."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Yes"

"Of course staff was courteous. Arrived on Sunday night around 8:30 pm and fridge was not cooling. Called front desk and they immediately got maintenance up there and he had to replace it with another. Very efficient indeed. No complaints whatsoever! "

"Great stay, clean rooms, great customer service. Food and atmosphere are great in the lobby. Good comfortable rooms."

"Silly and unprofessional check in. Very slow "

"Great experience "

"Clean room staff was extremely friendly "

"Love the room set up. Nice clean and classy."

"Yes, all of the above. The process for valet was not very secure "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Nice rooms and staff"

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"Clean rooms, amazing staff, great breakfast."

"I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage...

"."

"Nice spot to stay in Richmond considering the price. Nothing fancy, but the room was clean and quiet with convenient parking right outside the door. I slept great and it wasn't far from my jobsite, can't complain!"

"Amazing home! Pete was great, we will be back!! "

"The hotel is very clean and accessible. Staff is excellent. "

"Beautiful with modernized rooms, everything came as advertised! Beautiful and well kept hotel also the front/Lobby staff customer service was exceptional!"