Hoteller nær Stuart C. Siegel Center

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Hotel was nice. All staff waa great from the bellmen to the front desk to housekeeping. "

"It's definitely one of the more modernized hotel options in Richmond. I do miss their breakfast buffet which was very good and quick to grab a bite."

"Bar food very expensive. "

"Silly and unprofessional check in. Very slow "

"Hotel is being renovated. Room was excellent. Had an enjoyable meal in the dining room. "

"The breakfast had little to choose from. Always want the cinnamon buns. There was one left at 8 am. Asked the worker if she had any and she said all out, maybe some will be here tomorrow. Should have tons of those. Every Holiday Inn goes thru the cinnamon buns. Lack of management is my guess. My husband did not have breakfast. When we got there I wanted a hot chocolate, had hot water, no chocolate packets. The bed was uncomfortable as well as the pillows. The streets around the hotel...

"Beds were soft, our room was large, the restaurant downstairs was accommodating. "

"Nice gym and indoor pool. Front desk staff helpful and cheerful. Very nice property with covered parking "

"The hotel is in a bad part of town. Although the room appeared clean, the decor and feel of the room was straight out of the early eighties. The walls are paper thin. We experienced multiple rooms with fighting tenants and some with "loving" tenants. My son and I were immediately approached by someone, whom appeared to be on drugs, asking for a cigarette, and were asked for money the next morning. If it werent for the 9 hours of driving we had just accomplished, I am not sure either of us would...

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."