Hoteller nær Visual Arts Center of Richmond

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Great service from friendly and helpful staff. "

"I always enjoy a Marriott stay. The only thing is, I wished it had better breakfast options to choose from. Otherwise Marriott is it for me."

"Silly and unprofessional check in. Very slow "

" Bed sheets were not clean"

"The property was undergoing renovation which was not mentioned prior to booking. The 2nd floor where I stayed was a dusty and smelly as was my room. I had the most awful night unable to sleep due to the dust and odor. A true "bait and switch" operation."

"The staff was great. The property is not in great condition. My shoes stuck to the floor of our room. Thank goodness it wasn't crowded as parking would be difficult. "

"The amenities and room itself were perfect. There were only two reasons that the hotel experience wasn’t perfect; there was no free breakfast and the staff could have been friendlier."

"On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done....

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."