Hoteller nær Science Museum of Virginia

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Nice room but it’s unbelievable that I had to pay for WiFi after paying for a room for the night,"

"Another great stay at this property!"

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Good place super nice clean and quiet the games were fun too"

"Everyone here is absolutely amazing. They welcome you with such wonderful attitude. the breakfast selection is awesome. the rooms are clean and so comfortable."

"The staff was very helpful. Great ambassadors for Omni, The valet staff handled peak parking time with grace and provided comprehensive data for self-park options. the pool, gym and The only indicator of maintenance gaps included loose water fixtures in the bathroom. Otherwise, I highly recommend the Richmond Omni hotel."

"We had a wonderful time. Staff was friendly and helpful with any questions we had."

"Silly and unprofessional check in. Very slow "

"The check in staff was not very helpful. The room was dirty and the overall care of the place seemed sparse. The pool was dirty and the whirlpool closed."

"the room was neat and clean"