Hoteller nær Richmond Børnemuseum

"Great hotel ideally located. "

"The hotel is very clean and accessible. Staff is excellent. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Room was nicely decorated. Gorgeous bathroom. Good quality for cost."

"Lovely staff, great location, easy street parking."

"Very comfortable bed, very good breakfast with good variety of choices. Desk staff at check in helpful with fixing mix up of reservations. "

"Everything was good, a slightly tired room but it served our purpose well. No complaints about the hotel or staff "

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"It didn’t smell like garbage. It totally didn’t feel gross just standing in the bathroom. I most certainly did not almost gag when I first walked in. I didn’t get drunk in the parking lot with my friends either. I did bring a sleeping bag. "

"Very unique B and B. Pinball tables were a lot of fun. Room clean and great bed many thanks "

"Silly and unprofessional check in. Very slow "

"Great service "

"Woman at front desk was wonderful"

"Of course staff was courteous. Arrived on Sunday night around 8:30 pm and fridge was not cooling. Called front desk and they immediately got maintenance up there and he had to replace it with another. Very efficient indeed. No complaints whatsoever! "

"Staff great!! Great location "

"Very good bed. Good variety of food for breakfast. "

"Easy check-in; very nice room; comfortable bed and great bathroom. They are doing some remodeling so the hallways look rough but our room was fantastic. A self-service parking garage is a block away. Safe area. Would stay again."

"The king size bedroom was nice. Super spacious. Their restaurant was also very good and the location of parking and proximity to the convention wasn’t too bad at all. It was about a block away. "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Nice location, comfortable beds, courteous front desk staff and very friendly . As a titanium Elite, I can confidently say the front desk staff was one of the best compared to other Bonvoy hotels. I love the complementary water. Overall 5 star stay !!"