Hoteller nær Virginia Museum of Fine Arts

"All great"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Best staff and enjoyed my stay very much"

"Everything was good, a slightly tired room but it served our purpose well. No complaints about the hotel or staff "

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Silly and unprofessional check in. Very slow "

"Great service "

"Yes"

"Room was clean, bed was comfortable, enjoyed how quiet it was, very peaceful. Plus I enjoyed my view. Staff was friendly. "

"Yes"

"Great location for my needs"

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."

"Great staff, nice rooms, delicious food "

"Staff great!! Great location "

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Great staff, large room, good breakfast."

"I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage...

"Bryan, at the front desk, was wonderful."

"I was welcomed with exceptional service by the staff and my room was meticulously clean. Great stay!"