Hoteller nær Virginia Museum of Fine Arts

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Everything was perfect we have stayed there multiple times. I would recommend this hotel to everyone. 🙌🙌🙌🙌"

"We were there for 6 nights our beds were never changed there was blood splatter on the bathroom wall, rust all in the shower. Trash was only taken out once and no liners in trash cans. We had to go to customer service 4 times to get our own towels, wash clothes and toilet paper. Room was never vacuumed or swept the sink was dirty when we arrived and there was hair all over the floor. Only one elevator worked and the parking garage leaked all over when it rained. I have always stayed with IHG and...

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"good motel"

"My flight got cancelled so i had to book a room for a night. The pictures online make it seem so updated and modern. So I reserved this hotel. In reality, the hotel is old and outdated. It looks like they are trying make renovations, but its not even close. The hotel is dark and smells like musty carpets. The dining area was presentable, but the waitresses were not friendly. It was almost if I was bothering them when I asked what was good the eat. The food itself was ok but nothing great...

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Everything was pretty good except having to be in the very very back of the floor and the staff was either not accommodating or around. The bartender helped me find the person to check in and was always as his station. The breakfast was a bit lacking. And I was looking forward to that the most since I work in the hospital but other than that It was ok"

"Hotel was new, very clean and staff were polite. I would recommend this property and i would stay here again."

"Room was clean parking is terrible. Cost me $36"

"Silly and unprofessional check in. Very slow "

"Only here for one night but would come back. The location is beautiful."

"Love the room a lot space second floor"