Hoteller nær The Diamond

"Nice room but it’s unbelievable that I had to pay for WiFi after paying for a room for the night,"

"Upon check in bathroom was dirty with a dirty shower curtain and staff unwilling to assist with the excuse of no knowledge of where the shower curtain was and housekeeping was off. Only stayed one night to get to the airport and checked out at 5am. The young man in the morning was polite and understanding. He was willing to assist and gave us the managers contact information. Will never stay at a holiday inn again"

"Very worn. Elevator and front dor out of order. Many rooms deemed unsafe (picture). Room without shower curtain and coffee cups. Not clean. Homeless people sleeping on the staircase. Seems like closing down? Price way too high for that quality!"

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The is property was very clean and very nice place to stay. They were accommodating and informative of the area! Every time I come to Richmond I will stay here."

"Room could have been a little cleaner. Other than that the stay was good."

"Nice place to stay in a great location. The bed was super comfortable and the shower was unbelievable. Lots of water and nice and hot."

"We had a wonderful time. Staff was friendly and helpful with any questions we had."

"Silly and unprofessional check in. Very slow "

"The check in staff was not very helpful. The room was dirty and the overall care of the place seemed sparse. The pool was dirty and the whirlpool closed."