Hoteller nær The Diamond

"The room is amazing! The bed is more comfortable than my own at home! Host is amazing! Amazing games and a great space! I Can't wait to recommend to friends! "

"The me at the front desk was very helpful and my room was extremely comfortable."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"We did not eat breakfast."

"The front desk clerk greeted me and walked me to the elevators. "

"King Suite was great layout and very spacious. Beds comfortable. Hotel was exceptionally clean and front desk welcoming. Great location just a short drive to Short Pump Restaurants & shopping. "

"great staff and amazing room!"

"The funky, youthful atmosphere is fun and lively. "

"The staff was great. Room was gorgeous, clean and comfortable. Will definitely stay there the next time we are in Richmond. "

"Silly and unprofessional check in. Very slow "

"The room was clean. Plenty of towels and toiletries. The water pressure was spot on even while parts of the hotel are under construction. Breakfast was fresh and plentiful. The staff was courteous and knowledgeable. Check out was a breeze. Will return and bring others. "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"The room was clean and well stocked. The staff from the front desk to the restaurant and everyone/all members in between were very courteous and helpful. Thank you!"

"Undergoing renovation, but a delightful stay nonetheless. Great location, charming lobby, welcoming staff, modern room. We got back late from the hospital after our daughter’s surgery, and the staff in the dining room made room for us even though they were closed for a private function earlier in the evening. So grateful!"