2/10 Forfærdeligt
Anastasia
Rejste i en gruppe
12. jul. 2025
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My recent stay at Secrets Tulum Beach Territory was unfortunately filled with disappointment and deception. I want to share this in full transparency so others don’t fall into the same trap.
1. False Advertisement with Room Booking
We specifically booked a room with two queen beds and an oceanfront view. What we received was a king bed in what felt like a basement-level room—with no ocean view in sight. When we addressed this with the staff, we were told there were no other rooms available—not even at the main resort. We were denied an upgrade and essentially told we were out of luck. It wasn’t until we escalated the issue through Expedia that we were suddenly moved to an oceanfront room (still with only one bed). This confirmed that solutions were available—but only when external pressure was applied. It felt dishonest and manipulative.
2. Airport Transportation Scheme
We confirmed with the front desk the night before that we’d have a 10:15 AM shuttle to take us to the main resort, where our transfer to the airport was scheduled for 10:30 AM. That shuttle never arrived. During our entire four-day stay, the shuttle had been consistently early by five minutes, so it’s highly unlikely it “just didn’t show up.” This forced us to pay $140 for a last-minute taxi. It felt coordinated and predatory—especially since the front desk seemed overly cozy with the private taxi companies.
3. Beach & Seaweed Maintenance – Another Broken Promise
At check-in, we were told by concierge th
Anastasia
Overnattede 3 nætter i juli 2025
