Hoteller nær Tobacco Row

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Perhaps this is a more general hotel thing cutting corners and not including stuff that used to be standard but there is basically no housekeeping. They change towels (no fresh linens, no cleaning) every other day. Literally we got new towels and a roll of toilet paper. Supposedly if you stay a week they clean the room. I’m sure it saves them a ton of money but the savings sure don’t seem to be passed on to the customer. We could have used the floor vacuumed but not gonna happen! There...

"Liked: The FOOD., Since when is 'hotel' food any good? Well, here! I had a BLT and it was the best I've ever had anywhere. I watched the guy beside me inhale the chicken entree which is usually pedestrian elsewhere and at other hotels, but it looked amazing. A very small menu but the quality is top notch. The STAFF. Very friendly help at the front desk (forgot a razor), breakfast servers were nice and efficient, bartender Saab was cordial and engaging. Didn't like: NO pantry for snacks and...

"Restaurant inside hotel closed early."

"Silly and unprofessional check in. Very slow "

"Parking too much $$$, hotel and room not very clean."

"NA"

"Clean"

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Excellent place to stay!"