Hoteller nær Tobacco Row

"Room was WONDERFUL. ALL the staff is very friendly and courteous. Love that there are plenty of towels in the room. The shower head is great! The tub is great! Food was really good; at the bar, dinner and breakfast. Bed was very comfortable."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The staff was amazing. They have a featherless floor for guests who have allergies "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

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"The staff were so friendly and helpful and the room was enormous and really clean. The property was nice - I wish I stayed longer so I could check it out a little more."