Hoteller nær Tobacco Row

"Amazing service, beautiful room. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"I love it."

"Yes"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Loved everything. Location facility uniqueness, great staff. "

"Staff was Super!!"

"Yes"

"Silly and unprofessional check in. Very slow "

"The woman that worked the night shift is an actual saint. I arrived at midnight after a day of moving my house and driving from NY with my dog and kids. She saw the exhaustion on my face and jumped right in to make sure I got in easy. She helped me with my bags and my car and just ushered us in to our room to rest. I love this woman. Give her equity. "

"My stay was excellent! The general manager, Patrick, was very polite and courteous as he assisted me with checkin and ensured I was familiar with how to navigate my stay. I felt safe. The room was comfy and clean, and I will stay there again when I am in town. The parking is very convenient for a city hotel. "

"Nice place to stay while visiting my daughter at VCU. "

"Everything was great! If I had to mention something that stood out, that was outstanding it would certainly be the patience and kindness of the Valet gentleman that helped me search for my missing glasses! He went above and beyond to help me try to find them, I did later find them! The overall “Graduate” theme was carried out throughout the hotel, and it was fun to see all the decor. The staff were warm, welcoming and helpful! We ended up ordering several appetizers and entrees for dinner...

"Wonderful breakfast"

"Stay was nice for an in & out of the city. I literally slept there for 5 hours and was off to work. Room was nice, walkable dinner locations, quiet."

"Our flight was delayed several times, and we arrived at the hotel at about 4am. We were incredibly exhausted and they very kindly gave us a late check-out to allow us to rest. It was wonderful, welcoming, and very appreciated. The staff was very nice and gave us a ride to the airport the next day do we could pick up our rental, which we also missed due to the delayed flight. The hotel was comfortable and very conveniently close to the airport. Highly recommend."

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."

"My room was cleans. The hotel staff are friendly and accommodating."

"Very clean and lovely staff"

"Nice"