Hoteller nær Tobacco Row

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"It's definitely one of the more modernized hotel options in Richmond. I do miss their breakfast buffet which was very good and quick to grab a bite."

"Friendly "

"Hotel is being renovated. Room was excellent. Had an enjoyable meal in the dining room. "

"Silly and unprofessional check in. Very slow "

"Bar food very expensive. "

"Beds were soft, our room was large, the restaurant downstairs was accommodating. "

"The breakfast had little to choose from. Always want the cinnamon buns. There was one left at 8 am. Asked the worker if she had any and she said all out, maybe some will be here tomorrow. Should have tons of those. Every Holiday Inn goes thru the cinnamon buns. Lack of management is my guess. My husband did not have breakfast. When we got there I wanted a hot chocolate, had hot water, no chocolate packets. The bed was uncomfortable as well as the pillows. The streets around the hotel...

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."

"Nice gym and indoor pool. Front desk staff helpful and cheerful. Very nice property with covered parking "

"Clean room, very nice staff"