Hoteller nær Virginia Capital Trail: Richmond Trailhead

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Had an enjoyable stay, was glad there was fitness center I could use. The only issues I had was that you had to pay for the WiFi, and the deposit amount was $100 a night when I was told it was $50 when I called ahead. Other than that, the staff was very helpful and nice."

"Silly and unprofessional check in. Very slow "

"The room is extremely clean and staff are helpful. Don’t go to breakfast early or there are not many food out there to pick."

"Location was nice"

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"A pleasant spacious room. And the staff went out of the way to enable a much needed early check-in."

"great customer service. they are renovating so beware but it was overall a nice stay"

"Great breakfast."

"Room was clean and comfortable."