Hoteller nær Broad Street

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Although this hotel is located just a short distance from the Richmond Convention Center, the complimentary shuttle service made getting around incredibly convenient. Communication with the shuttle driver was seamless, and the hotel staff provided outstanding customer service throughout my stay. Their professionalism and hospitality truly enhanced the experience. I would highly recommend this hotel and would gladly stay here again."

"Newly renovated. Very nice. Would recommend!"

"Restaurant inside hotel closed early."

"Silly and unprofessional check in. Very slow "

"The front staff was amazing!!! Justin and Moses, the front staff members, were very helpful. They cared about our stay and ensured we were well taken care of. They deserve a raise!!! Hotel overall is quiet! Great location. It is very close to many areas. Parking is truly available onsite. There is a parking garage, for lower vehicles, and outside parking for larger/taller than 6 feet vehicles. Clean hotel room. The beds are comfortable. Lovely hotel!"

"Great value"

"Rooms were clean and relatively new. Not much around the area, but downtown is not far."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"The parking is shared with the apartment building that is basically on the property. The bed was very comfortable and the pillows were great. There was an indoor pool Only ... would have liked an outdoor pool."

"Everything was pretty good except having to be in the very very back of the floor and the staff was either not accommodating or around. The bartender helped me find the person to check in and was always as his station. The breakfast was a bit lacking. And I was looking forward to that the most since I work in the hospital but other than that It was ok"