Hoteller nær Broad Street

"Very friendly and welcoming staff. The lobby was beautifully decorated for the Holiday, including an enormous handmade gingerbread scene! We were upgraded to a lovely king suite with small lounge area. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"exceptionally friendly front desk, assistance, and speedy check-in"

"Na"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Beautiful room, great location and friendly staff"