Hoteller nær Broad Street

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Breakfast staff was excellent and very accommodating. They were pleasant despite working under stressful conditions. Reception staff was also excellent at registration and check out. First rate. The only complaint was that there was no room cleaning even though we were only there for two nights. At least empty garbage and make beds! Otherwise, pleasant stay."

"Everything was great"

"Diamond and Andy were so welcoming at front desk. They explained many things to us and apologized for the problems we had with valet. We were going to complain about the valet and the prices but they explained it is a better deal than going across the hotel to public parking. The room was great. Full kitchen with regular fridge, dish soap and sponge and dishes forls and knives. Coffee maker in room. We felt very safe. Hotel was vety clean. Breakfast was ok. If we had .ore time we would have...

"Silly and unprofessional check in. Very slow "

"Guests mugged in hotel parking garage by an unhoused man. Not a safe area! NO COFFEE available during breakfast. Staff said they needed to find a key to coffeemaker for 3 hours. No attempt to otherwise provide coffee at our location included breakfast. "

"Good"

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"The hotel and staff were great! Particularly liked Landi and Molly. The mini fridge in the room wasn't plugged in when we got there, but that is seriously the only thing that was slightly off. Great stay."

"We had NO IDEA this property was under renovation. Had we known, we would have NEVER booked this property. Not fair that it did not say so when booking!"

"Wonderful!"