Hoteller nær White House of the Confederacy

"Very poor effects. 1. No clear instructions on where to have breakfast when having breakfast in your reservation. Front desk failed to provide clear instructions on what to expect at the bistro in the morning 2. Close the breakfast place without any advance notice even after we got affirmative confirmation to have breakfast at bistro the night before. 3. Front office has no compassion or efforts to help the customers when we express our frustration and the hotel lack of communication of closing...

"Very nice hotel"

"The rooms were beautifully upgraded, just needs a soap holder in shower. We lucked up on parking got street parking after 6 right across street from property. Valet could have opened the door for us, but hey? Maybe he was upset we didnt use valet. The do have valet for a nearby garage . Didnt use the resturant or bar, acne in late and remodeling was happening in lobby area ."

"Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Not a good breakfast selection for the price of $40 Only breakfast item that was good was the grits. "

"Yes"

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."

"Really dirty room, not soundproof at all next to big road. Door didn’t shut all the way, stained sheets."

"I always stay here when I come Richmond va "

"It was great for a quick overnight stay. Smoking room and clean was key for me. I will there were a couple of burn marks on things like people don't know how to use an ashtray. Other than that no problems. Also great customer service!"