Hoteller nær City Hall Observation Deck

"Perfect room and great friendly staff. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"My room was clean and very comfortable."

"Yes"

"Staff great!! Great location "

"Great service "

"Great location for my needs"

"Silly and unprofessional check in. Very slow "

"Room was clean, bed was comfortable, enjoyed how quiet it was, very peaceful. Plus I enjoyed my view. Staff was friendly. "

"Flirty, fun hotel with all the comforts needed for a nice stay"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"Best staff and enjoyed my stay very much"

"The staff was very nice, the room was spacious and clean. The room wasn't ready when I arrived but the woman who checked me in was gracious enough to upgrade the room as a courtesy for patiently waiting. The lobby and bar was nice as well. Location was perfect. Would definitely stay there again. "

"I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage...

"Great staff, large room, good breakfast."

"It didn’t smell like garbage. It totally didn’t feel gross just standing in the bathroom. I most certainly did not almost gag when I first walked in. I didn’t get drunk in the parking lot with my friends either. I did bring a sleeping bag. "

"Great location, wonderful hosts. We had the perfect stay."

"Excellent experience all around! "