Hoteller nær City Hall Observation Deck

"Staff was outstanding from check-in to dinner at Lemaires to breakfast at TJ's to check-out to valet!!"

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"The accommodations are always great at here. Extremely helpful staff. A special thank you to the parking attendants. "

"Loved this hotel, it was very neat, comfortable and pretty. In a great location. The staff at the hotel were very nice and friendly. Will definitely come back again."

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Nice, clean room, The staff is amazing. The valet team is wonderful. The bar/restaurant staff is great. All-around excellent experience. I would definitely book this hotel again."