Hoteller nær The National

"Perfect room and great friendly staff. "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"My room was clean and very comfortable."

"Yes"

"Great service "

"Silly and unprofessional check in. Very slow "

"Staff great!! Great location "

"Great location for my needs"

"Room was clean, bed was comfortable, enjoyed how quiet it was, very peaceful. Plus I enjoyed my view. Staff was friendly. "

"Flirty, fun hotel with all the comforts needed for a nice stay"

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Room was clean and stocked with supplies. The breakfast was delicious and reasonably priced for their buffet. We enjoyed the indoor pool! Thank you for a great stay. "

"Best staff and enjoyed my stay very much"

"The staff was very nice, the room was spacious and clean. The room wasn't ready when I arrived but the woman who checked me in was gracious enough to upgrade the room as a courtesy for patiently waiting. The lobby and bar was nice as well. Location was perfect. Would definitely stay there again. "

"I must say when I read the reviews I was a bit frightened but this was the only room in the area that included the two beds for my daughter and friends that were coming to town nevertheless I'm glad I do not judge based off others reviews and go with my own instincts and this stay was a 10 out of 10 so much room in the suite the lobby was spotless the check-in and check out was Swift as well as easy no hiccups at all parking we didn't use parking but parking is available on site there's a garage...

"Great staff, large room, good breakfast."

"It didn’t smell like garbage. It totally didn’t feel gross just standing in the bathroom. I most certainly did not almost gag when I first walked in. I didn’t get drunk in the parking lot with my friends either. I did bring a sleeping bag. "

"Great location, wonderful hosts. We had the perfect stay."

"Excellent experience all around! "