Hoteller nær Monumental Church

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"You never felt like you were not part of what was going on. Everyone was kind and helpful. The definition of southern hospitality"

"Silly and unprofessional check in. Very slow "

"We were there for 6 nights our beds were never changed there was blood splatter on the bathroom wall, rust all in the shower. Trash was only taken out once and no liners in trash cans. We had to go to customer service 4 times to get our own towels, wash clothes and toilet paper. Room was never vacuumed or swept the sink was dirty when we arrived and there was hair all over the floor. Only one elevator worked and the parking garage leaked all over when it rained. I have always stayed with IHG and...

"Nice place!"

"The fabric on the headboards of the bed was peeling and the baseboards were scuffed. Our single room had an adjoining door to another room and we could easily hear the discussion of our neighbors. The foyer also had a damp, funky smell."

"My flight got cancelled so i had to book a room for a night. The pictures online make it seem so updated and modern. So I reserved this hotel. In reality, the hotel is old and outdated. It looks like they are trying make renovations, but its not even close. The hotel is dark and smells like musty carpets. The dining area was presentable, but the waitresses were not friendly. It was almost if I was bothering them when I asked what was good the eat. The food itself was ok but nothing great...

"Beautiful and clean room! Staff very hospitable! Will stay again!"

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."