Hoteller nær Capitol Square

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Nice place to stay in a great location. The bed was super comfortable and the shower was unbelievable. Lots of water and nice and hot."

"We had a wonderful time. Staff was friendly and helpful with any questions we had."

"Silly and unprofessional check in. Very slow "

"Another great stay at this property!"

"Great stay"

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"The is property was very clean and very nice place to stay. They were accommodating and informative of the area! Every time I come to Richmond I will stay here."

"The bedding was good."

"Hotel management told me that the TV service was not working and that the weather was the reason. After finding out that other customers had TV to watch, I found out that the module in the TV for my room was ripped out. He was very dishonest with me"