Spessart – Novum Group Hotels i Spessart, Tyskland

"Good as always "

"👍☀️"

"Bad rooms, I booked a large room, but it was standard size compared to other hotels. The bathroom and toilet are in the corner of the room only separated by a glass wall. Service non-exsistent. You have to check in yourself on an "iPad" in the bar. There was an error so the staff (the bartender) had to be contacted. I had to wait for the bartender who was making drinks, the error was fixed and then I had to continue myself at the "ipad", he did not finish the proces. They say that this is a smart feature, so that they are able to help you with other things. The only think it helps is saving staff costs. They say they are "rethinking" the whole concept of a hotel - but their concept already exsists, it's called a HOSTEL. On top of all this I had to wait a LONG time for the elevator up to the 6th floor where the bar was located (and "check-in") the same when I went down to the room. The style of the rooms seems to be supposed to be a smart industrial look, but it just looks tacky. The view was into a courtyard and noise from the hallway could clearly be heard in the room. I now see that they respond most negative reviews with "hello sunshine" and without really taking responsibility for anything. I would NOT reccomend Ruby Louise. "

"Varmen virke ikke, de glemte at ligge nye håndklæder efter rengøring sam opfylde kaffe 2 dage i streg. Og så koste det også 45euro om dagen at holde hos dem. Men det er dejligt tæt på messen og morgenmad var fin "

"Ein gutes Hotel, aber man konnte nicht viel kaufen. Abends, wenn man alle im Flur saß und sich amüsierte, war das Bier vom Fass für zwei Tage ausgegangen und es gab keine Lebensmittel zu kaufen, da wir spät ankamen . Teppiche in den Zimmern sind sehr ekelhaft. Netter Service an der Rezeption"

"We had such a nice stay from beginning to end. Room, bed, restaurant, bar - and especially the staf. A special thanks to the concierge Isabel, who helped us a lot with suggestions of restaurants, arranging transport and more, and also to the bartender (can't remember his name) on Monday and Tuesday evenings who gave us such a nice service and told us about the area and the hotel. We give the hotel and the staf our best recommendations. "

"My only issue would be that they put a cheap mini fridge in a small space making it more noisy and use way more power than needed, a few ventilation holes would fix the issue The staff was very polite, the breakfast option was cheap despite having a large array of fresh and nice options, It's very centrally located"

"vi fik super dårlig service dit vores senge der skulle adskilles. i flere omgange glemte personalet det og vi måtte vente på dem. da de så adskilte dem, glemte de topmadras og det var nogle rigtig dårlige senge. desuden problemer med tv'et og også her måtte vi vente længe"

"Dejligt og moderne hotel. Gode senge og mulighed for både at lave te og kaffe. Eneste der var galt, var at der ikke var varmt vand i to dage og dette blev ikke kommunikeret videre til gæsterne eller kompenseret. Ikke sjovt i sommervarmen. "