This was the worst hotel experience I have ever had. I am not someone who complains or is high maintenance about hotels, but this was BAD. The room itself was fine— but here’s what happened: We had a room booked here for just one night before flying home. We needed a late check in as we were coming from Sorrento and check in ended at 7 pm. Our taxi driver gave us our keys and walked us to our room. The hotel, which is on the 3rd floor of some residential apartments, was completely empty. We thought it was weird, but the room was fine. We went to dinner and out for our last evening in Rome. When we got back, a bit after midnight, the stairwells leading up to the hotel were completely black. We used our phones to be able to find the door. The hotel itself was completely dark, too. Power was out. Nothing worked. No one was there to help us. There was an emergency phone # left on the counter. I called it and messaged it multiple times, the call was declined every time. Note, this was end of June, massive heat wave in Rome, no A/C working, dripping sweat in the dark in this hotel. Then, huge, ear-splitting alarms started going off throughout the hotel. I was trying to call other hotels at this point to find somewhere we could stay and the alarms were so loud I could not even talk on the phone. It is now 1 am, my husband’s flight was at 6 am in the morning, we couldn’t possibly stay where we were...long, awful story short, we wandered the streets,,,for whole review see Tripadvisor
