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Anmeldelser af Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 out of 5
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 314 af i alt 615 anmeldelser" "
Bedømmelse på 8 − Udmærket. 166 af i alt 615 anmeldelser" "
Bedømmelse på 6 − Okay. 73 af i alt 615 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 615 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 615 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

RAMIRO

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Limited property and activities.
Overnattede 5 nætter i maj 2024
Svar fra Samuel Castellanos den 27. maj 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We appreciate your comments and please be sure that our main goal is always provide a fantastic experience to all our guests, especially our Dreams Entertainment team. Thank you for your review and we hope you please decide to come back.

8/10 Udmærket

holly

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
Overnattede 6 nætter i maj 2024
Svar fra Samuel Castellanos den 14. maj 2024
Dear guest,Thank you for sharing such a long and detailed review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our lovely Preferred Club 2 Bedroom Villa, great restaurants, swimming pools, options for children, and areas. Thank you for your recommendations and be sure that we are working in the areas that you mentioned. We really hope that you and your family please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Udmærket

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Samuel Castellanos den 7. maj 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Overnattede 6 nætter i april 2024
Svar fra Samuel Castellanos den 3. maj 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy read that you the friendly attention of our staff in the different areas and property condition. Thank you for your review and we hope you please decide to come back.Warm regards,

10/10 Fremragende

FRANCISCO JAVIER

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tienen un río con corriente baja que está ideal para relajarte
Overnattede 5 nætter i april 2024
Svar fra Samuel Castellanos den 2. maj 2024
Estimado huésped,Un millón de gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros y agradecemos sus observaciones. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

Tomer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Samuel Castellanos den 2. maj 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

patricia

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
Overnattede 3 nætter i april 2024
Svar fra Samuel Castellanos den 29. apr. 2024
Thank you for your comments, it help us a lot to improve our service. Best regards,

10/10 Fremragende

Syahirah

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
Overnattede 4 nætter i april 2024
Svar fra Samuel Castellanos den 29. apr. 2024
Thank you for your comments, we are glad to know that you enjoyed your stay.

4/10 Dårligt

Joshua

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not a great trip for the cost.
Overnattede 4 nætter i marts 2024
Svar fra Samuel Castellanos den 25. apr. 2024
Dear Joshua, thank you for your comments, we really appreciate your feedback, it helps us a lot to improve our service.

10/10 Fremragende

Noralda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very beautiful place , bye the beach
Overnattede 3 nætter i april 2024
Svar fra Samuel Castellanos den 22. apr. 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to read that you liked our beautiful facilities, and lovely beach area. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

8/10 Udmærket

Ingrid

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Service og personale
Overnattede 5 nætter i marts 2024
Svar fra Samuel Castellanos den 19. apr. 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Fremragende

Francisco Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Samuel Castellanos den 11. apr. 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope you please come back for another great vacation.Warm regards,

10/10 Fremragende

Roberto Andres

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo excelente solo el tema de separar camastros y camas balinesas es incómodo
Overnattede 6 nætter i marts 2024
Svar fra Samuel Castellanos den 4. apr. 2024
Estimado huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho todos los inconvenientes y tenga la seguridad de que trabajamos siempre para mejorar nuestro servicio. Esperamos tener el privilegio de recibirle nuevamente.Saludos cordiales,

8/10 Udmærket

Seungmi

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter
Overall it was good. Nice swimming pools and staffs. I had to change the room because of smell but it took 2 hours to change so it was waste of time.
Overnattede 3 nætter i marts 2024
Svar fra Samuel Castellanos den 11. mar. 2024
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family friendly resort in the Mexican Caribbean, we are sorry for the inconveniences and be sure that the well being of all our gests is our priority. We are to read that you liked our swimming pools and the friendly attention of our staff. Thank you so much for your review and we hope you please return so we can have the chance of provide you the excellent vacation that you deserve. Warm regards,

6/10 Okay

Yareli

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
No me gustó que para todo uno tenía que ir a buscar su comida o bebida, nadie te ofrecía nada. La segunda noche quiso entrar un señor en estado de ebriedad a la habitación, deberían tener más cuidado con los huéspedes.
Overnattede 1 nat i marts 2024
Svar fra Samuel Castellanos den 8. mar. 2024
Estimada huésped,Muchas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Lamentamos mucho los inconvenientes y por favor tenga la seguridad de que la completa seguridad y bienestar de nuestros huéspedes es nuestro mayor compromiso. Por tal motivo, contamos con equipo de seguridad y cámaras en diferentes áreas del hotel, además de personal las 24 horas del día siempre dispuesto a atender a nuestros huéspedes. Por favor tenga seguridad de su reseña llegó hasta nuestra gerencia y esperamos por favor decida regresar, para que así podamos ofrecerle el excelente servicio que usted merece.Saludos cordiales,

10/10 Fremragende

Vincent

Overnattede 6 nætter i februar 2024
Svar fra Samuel Castellanos den 25. mar. 2024
Dear guest,Thank you for sharing your review of your fantastic experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

10/10 Fremragende

Viktoriya

Rejste med partner
Delicious food, beautiful location
Overnattede 8 nætter i februar 2024
Svar fra Samuel Castellanos den 1. mar. 2024
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you enjoyed our delicious food and beautiful vacation inside a gated community. Thank you for your review and we hope yo please have the honor of receiving you again.Warm regards,

10/10 Fremragende

Kaitlin

Overnattede 4 nætter i februar 2024
Svar fra Samuel Castellanos den 20. mar. 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

6/10 Okay

changkai

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I went to Cancun 4 times and This is my least satisfied trip. I’m surprised by the service in this hotel. I booked 2 king bed rooms but I was offered by 2 double queen bed rooms when I arrive. Finally I got 1 king and 1 double bed room after negotiation. Staffs are not bad but many of them looks unhappy with a poker face. Many times I got answer “I don’t know” or different answers when I ask staffs questions about the hotel. I met a staff worked at mini golf on my first day. We talked for 5mins and I tipped him $3 usd. He was angry and asked “ what’s for!” With a very bad attitude and strong tone. Also a reminder to family who has kid under 3 years old. The hotel has kid playground and indoor playroom. But only opened to 3 yrs .
Overnattede 4 nætter i januar 2024
Svar fra Samuel Castellanos den 15. jan. 2024
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your words and we are deeply sorry for the inconveniences. We can confirm that our main goal is provide a fantastic experience to all our guests and we work very hard for it. Please receive our apologies and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Theresa

Rejste med familie
Mixed Feelings.
Mixed feelings about my stay. On the positive side, the massage I received was one of the best I ever had, and the Fusion restaurant was delicious food and service! Some not-so-great experiences were as follows: 1-Check in I felt the sales pitch to book the next day meeting was a little long, all we wanted to do when we checked in after a long day of travel was go to our room. 2-My husband had a bolt (screw) in his rice from the Tres Colores restaurant. Thankfully he found it and did not bite on it. We did bring it to the kitchen staff's attention. They wanted to offer us something to make up for it, but since it was a prepaid all inclusive, we did not know what they could do. 3-Hibachi was impossible to get into. We tried all 4 days right at the time we were told to try. 4- Food service overall was pretty slow. For the resort being fully booked, it was definitely understaffed. I felt bad for the staff. Tides restaurant took 1 hr + to get food and most of the time the order was lost and they had to re submit it. When we ordered room service we were told 20-40 minutes and after 2 calls it ended up showing up almost 2 hours later.
Overnattede 4 nætter i januar 2024
Svar fra Samuel Castellanos den 10. jan. 2024
Dear guest,Thank you for sharing the review of your experience of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry for the inconvenience and please be sure that this not represent our high standards of quality that we follow that we follow in all our areas. Please be sure that we are working in the opportunity areas you mentioned and we hooe you please decide to give us another chance of receiving you, so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Udmærket

Meghann J

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed everything about this Dreams, but the dining options. It was difficult to get into the restaurants and we wasted a lot of time waiting in line to make reservations each day. Then once in the restaurants there was a very limited menu.
Overnattede 4 nætter i december 2023
Svar fra Samuel Castellanos den 10. jan. 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your review and please be sure that our main goal is provide a fantastic experience to all our guests and we work very hard about it. Thank you for your review and we hope you please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Fremragende

Nestor, Aurora

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Samuel Castellanos den 8. jan. 2024
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

10/10 Fremragende

SUONGSUN

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023
Svar fra Samuel Castellanos den 2. jan. 2024
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and adults-only resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us and we hope you please return so we can provide you again another fantastic experience.Warm regards,

8/10 Udmærket

Micheal

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pools were great, beach was ok, to much seaweed and just built up over the week with no one cleaning it. Restaurants situated is a miss and they need to do a better job, at communicating because was told that you don’t need reservations for restaurants except French one and was told 45 minutes wait at 2 restaurants back to back, when there was a number of tables empty inside and they said they are for reservations. Overall I had an ok time but world never return.
Overnattede 7 nætter i december 2023
Svar fra Samuel Castellanos den 29. dec. 2023
Dear guest,Thank you for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. Please, we appreciate your review and be sure that our main goal is provide a fantastic experience to all our guests, your feedback help us to improve our service. We are looking to keep our beach beautiful for all our guests. Thank you for your review and we hope you that you please come back so we can provide you the excellent vacation that you deserve.Warm regards,

6/10 Okay

Joel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
While rooms are spacious and beach is very nice, food is mediocre and restaurant reservation process especially for larger groups is arcane. Most of staff is very helpful and friendly, but front desk check in process was painful
Overnattede 7 nætter i december 2023
Svar fra Samuel Castellanos den 26. dec. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, we appreciate your overview since allow us to improve our service. Thank you for your review and we hope that you please decide to return so we can provide you the excellent vacation that you deserve. Warm regards,

10/10 Fremragende

Erik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2023
Svar fra Samuel Castellanos den 26. dec. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope to please have the honor of receiving you again.Warm regards,

8/10 Udmærket

ISRAEL GARCIA

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Samuel Castellanos den 26. dec. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we really hope that you return for anther wonderful stay.Warm regards,

6/10 Okay

Pasquale

Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Upon we arrived in the suite, there was only 1 glass and 1 cup at the bar and 1 glass in the washroom. No robes. we notified the front desk rep. he said they will sent the items. First only cups received no glasses, then later 2 child robes were delivered. Eventually adult robes were delivered but the other robes were still there. No glasses. We eventually asked the room attendant next day for the glasses. At dinner time I put all my valuables in the safe but could not lock it because the locking bolts were protruding and could not be locked. I then removed everything from the safe and took them with me to dinner because i was told that I had to be in the room for them to unlock the safe, so we di it after dinner. Waste of time. The phone in the room was very difficult to use. the handset did not work, the speaker phone had to be used to make calls and after could not disengage the phone. No indication on the phone that there were messages. Lack of signage for: direction to Lobby from elevator, location of shuttle to Secrets Resort. Staff at Lobby and concierges desks give different replies to question s which was very frustrating, how to get and print Boarding Passes, Location of shuttle pickup area, how the wi-fi work. Hibachi restaurant only opened 4 days a week and completely booked for our stay. Access for the remaining restaurants were either partially opened or very long wait. We were not to happy.
Overnattede 6 nætter i december 2023
Svar fra Samuel Castellanos den 21. dec. 2023
Dear guest,We really appreciate your give us such a long and detailed review of your stay at our all-inclusive resort in the Mexican Caribbean. The feedback of our guests is very important for us and please, be sure that we are always working to improve our service. All our staff is working in the opportunity areas you mentioned, and we hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Udmærket

Vasuki

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Unsafe property the units balcony door and the room entrance door when you open front door slam no time cut your arm off because so windy beach close to the resort. They can consider some kind of stopper or slow closing arm to the door actually we had a incident crush one of our thumb nail cut off and start to bleed. Staffs are not useful on that situation
Overnattede 4 nætter i december 2023
Svar fra Samuel Castellanos den 22. dec. 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry and we can confirm that the complete safety and well being of all our guests is our top priority. We are deeply sorry for the inconvenience and we really hope you please decide to return so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Fremragende

Sukruetai, North Las Vegas

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful resort good service. A lot of restaurants Big swimming pool.
Overnattede 5 nætter i november 2023
Svar fra Samuel Castellanos den 20. dec. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean thanks to our restaurants, big swimming pools and good service. Thank you for your review and we hope to please have the honor of receiving you again.Warm regards,

2/10 Forfærdeligt

Brandon

Overnattede 5 nætter i december 2023
Svar fra Samuel Castellanos den 20. dec. 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your experience with us and we can confirm that our main goal is provide a great stay to all our guests. We hope you please decide to give us the opportunity of receiving you again so we can provide you the excellent vacation that you deserve.Warm regards,

8/10 Udmærket

Puvitharan

Overnattede 6 nætter i december 2023
Svar fra Samuel Castellanos den 2. jan. 2024
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to have the honor of receiving you again.Warm regards,

2/10 Forfærdeligt

Cody Max

Overnattede 4 nætter i december 2023
Svar fra Samuel Castellanos den 13. dec. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay and we can confirm that our main goal is always provide a fantastic experience to all our guests. Thank you for your review and we hope you please decide to give us another chance of receiving you again, so we can provide you the excellent vacations that you deserve.Warm regards,

2/10 Forfærdeligt

Francois

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very noisy with the construction next the resort. I did not find the place clean nor the staff helpful.
Overnattede 7 nætter i december 2023
Svar fra Samuel Castellanos den 13. dec. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are deeply sorry to know that you did not like your stay with us and we always recommend our guests contact our team here in destination for any problem or situation. Our main goal is always provide a fantastic experience to all our guests. We hope you please decide to return, so we can provide you the excellent vacation that you deserve.Warm regards,

10/10 Fremragende

Clint

Overnattede 4 nætter i december 2023
Svar fra Samuel Castellanos den 27. dec. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i november 2023
Svar fra Samuel Castellanos den 13. dec. 2023
Dear guest,Thank you for sharing the review of your vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you enjoyed your stay with us and we really hope to have the honor of receiving you again.Warm regards,

6/10 Okay

Jorge E

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Hit or miss on how the staff treats you
Overnattede 3 nætter i november 2023
Svar fra Samuel Castellanos den 28. nov. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean, thank you for your comments and we will work in the opportunity areas you mentioned. We hope you please decide to return so we can provide you the excellent vacation that you deserve. This is your home in the Mexican Caribbean.Warm regards,

10/10 Fremragende

Rajeh

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Food was good. Kids pool fantastic.
Overnattede 5 nætter i november 2023
Svar fra Samuel Castellanos den 27. nov. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our good food and fantastic kids pool. Thank you so much for sharing your review and we hope to please have the honor of receiving you again.Warm regards,

10/10 Fremragende

MARIA TERESA

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy grande, limpia, bien cuidada y agradable
Overnattede 3 nætter i november 2023
Svar fra Samuel Castellanos den 21. nov. 2023
Estimada huésped,Muchísimas gracias de todo corazón por compartir los buenos detalles de su estancia en nuestro resort todo incluido en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros en nuestro resort grande, limpio y buen cuidado. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

Dayanne

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo me encantó desde la alberca hasta la atención espectacular
Overnattede 1 nat i november 2023
Svar fra Samuel Castellanos den 21. nov. 2023
Estimada huésped,Muchísimas gracias de todo corazón por compartir los detalles sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano. Estamos muy contentos de saber que disfrutó de nuestra alberca y atención espectacular. Gracias por sus palabras y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

Vicente

Overnattede 5 nætter i november 2023
Svar fra Samuel Castellanos den 5. dec. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked your experience at our all-inclusive resort and we hope to have the honor of receiving you again.Warm regards,

8/10 Udmærket

Pontus

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and very nice rooms. Pool area is very varied with something for everyone. Beach had some pretty large waves and the water was full of sea grass. Food was average at best - French restaurant by far the best. How can a Mexican restaurant in Mexico be no more than average? All drinks were watered down. Sparkling wine and wine in general was ok and tequila was good but not really sure it actually was the right tequila in the bottle. Even the beer on tap was watered down -absolutely awful. Like they had beer syrup and mixed it with almost flat sparkling water. In total, not worth the money.
Overnattede 4 nætter i november 2023
Svar fra Samuel Castellanos den 13. nov. 2023
Dear guest,Thank you so much for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. The feedback of our guests is very important for us and be sure that we are working in the areas you mentioned, so all our guests enjoy wide sandy beach, as well our delicious food an drinks. We hope you please decide to give us another change and you return for another great vacation.Warm regards,

4/10 Dårligt

Khalil

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The resort will not honor my previous agreement I bought using Expedia. They put us in an infiroor room and admited it. To give us what ee paid for they rrwuested mote money. Too unethical and a bit illegal. I would never go there and will advise my friends to avoid this place.⁷
Overnattede 3 nætter i november 2023
Svar fra Samuel Castellanos den 8. nov. 2023
Dear guest,Thank you for sharing the review of your experience at our all-inclusive resort in the Mexican Caribbean, we are deeply sorry to read that you did not liked your experience with us. In our system appears that you stayed in one of our Junior Suite Pool View as you booked.Please, be sure that our main goal is always provide a fantastic experience to all our guests. We are deeply sorry to read that you did not liked your stay with us and we hope you please give us another chance of receiving you so we can provide you the amazing vacation that you deserve.Warm regards,

8/10 Udmærket

Florencia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muy bien el hotel, podrían mejorar algunas cosas
El hotel está muy bien, las habitaciones me parecieron excelentes. La comida regular, me pareció que había pocas opciones pero en general estuvo bien. El Servibar no lo surtían siempre, eso fue lo único que no me encantó que había que llamar. Las albercas bien pero no me gustó el acabado ese de piedritas que tienen que te arruinan los trajes de baño. Había una alberca en especial que me encantó para mi hija de 1 año 8 meses.
Overnattede 4 nætter i oktober 2023
Svar fra Samuel Castellanos den 30. okt. 2023
Estimada huésped,Muchísimas gracias por compartir los detalles de su estancia en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos muy felices de leer que disfrutó de su experiencia en nuestro resort. Agradecemos también los comentarios de nuestras áreas de oportunidad y tenga la seguridad de que estaremos trabajando en los puntos que menciona. Un millón de gracias por su reseña y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

MIRIAM

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio en restaurantes y bares, resort limpio, amplio con muchas áreas para niños.
Overnattede 2 nætter i oktober 2023
Svar fra Samuel Castellanos den 23. okt. 2023
Estimada huésped,Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano, estamos felices de leer que disfrutó de su experiencia gracias a nuestros restaurantes, bares y opciones para niños. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

VICTOR

Rejste med familie og småbørn
Synes godt om: Faciliteter
Excelente todo
Overnattede 5 nætter i oktober 2023
Svar fra Samuel Castellanos den 16. okt. 2023
Estimado huésped, Muchísimas gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido en el Caribe mexicano, estamos muy felices de saber que disfrutó de su estancia con nosotros y esperamos tener el honor de recibirle nuevamente.Saludos cordiales,

10/10 Fremragende

sergio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff like Omar at the pool or Ester kept our room spotless. Definitely we’re going back
Overnattede 4 nætter i oktober 2023
Svar fra Samuel Castellanos den 16. okt. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your experience with us thanks to our friendly staff in the different areas and we hope to have the pleasure of receiving you again.Warm regards,

8/10 Udmærket

Amanda

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful resort with plenty of stuff for the whole family to do from young kids, teens, and adults. Beds were a little uncomfortable but everything else was great. Some restaurants were better than others but plenty of options.
Overnattede 4 nætter i oktober 2023
Svar fra Samuel Castellanos den 16. okt. 2023
Dear guest,Thank you for sharing the review of your family vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. The review of our guests is very important for us and we are always looking to improve our service. Thank you for your review and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Fremragende

Jaclyn Beaudreau, Gilbert

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it! The 7 & 8 year old had the best time. Best kid friendly family resort.
Overnattede 5 nætter i oktober 2023
Svar fra Samuel Castellanos den 16. okt. 2023
Dear guest,Thank you so much from the bottom of our hearts for sharing the review of your lovely family vacation at our all-inclusive and family-friendly vacation in the Mexican Caribbean. We are very happy to read that you and your children liked your experience with us and we hope to have the pleasure of receiving you again.Warm regards,

10/10 Fremragende

Fernande

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was super clean. I felt safe Everyone were friendly and approachable!!! Most of the drinks tasted watered down which I didn’t like at all!!!
Overnattede 4 nætter i oktober 2023
Svar fra Samuel Castellanos den 11. okt. 2023
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive resort in the Mexican Caribbean, we are very happy to read that you liked your stay thanks to our location inside a gated community, friendly staff, and service. We will work in the areas you mentioned. Thank you so much for sharing the review of your stay with us and we hope to have the pleasure of receiving you again.Warm regards,