Dear Sabrina,Thank you for sharing your review of your recent stay at The Royal Haciendas!We appreciate you highlighting the positive aspects of your experience, especially the spacious and well-laid-out rooms, the delicious poolside fajitas, and the fun excursions you were able to participate in. It sounds like these elements truly enhanced your stay.We sincerely apologize that the check-in concierge experience did not meet your expectations. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.We understand your disappointment with the beach condition. Please rest assured that we are actively assessing the best strategies for beach restoration while prioritizing the preservation of the surrounding ecosystem. We understand that beach erosion and the sargassum seaweed issue can significantly impact the enjoyment of the beachfront. While these natural occurrences are beyond our control, we continuously strive to mitigate their effects and maintain the beauty of our surroundings.We regret to learn that your dining experience did not meet your expectations. Our team is devoted to providing guests with exceptional vacation experiences. We encourage guests to promptly share any concerns they may have during their stay, as it enables us to promptly address and improve their overall experience. Your feedback regarding these areas will be valuable in guiding future improvements.We value your feedback and hope that you will consider giving us another opportunity to exceed your expectations during your next visit to the Mexican Caribbean.Warmest regards,Josimar AmezcuaOnline Reputation Agent

Dear Adham,Thank you so much for your review of your recent stay at The Royal Haciendas!We sincerely appreciate your feedback, as it helps us identify areas for improvement and ensure that all our guests have a pleasant experience during their stay.We regret to hear about your experience with our staff. Providing friendly and courteous service is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously and will address them with our team to ensure that all our guests receive the warm and welcoming service they deserve.Despite this, we're glad that you chose to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we strive to deliver.Warm regards.Josimar AmezcuaOnline Reputation Agent

Apreciable Gustavo,Gracias por tomarse el tiempo de publicar acerca de su experiencia en The Royal Haciendas.Nos complace saber que, a pesar de las dificultades en el proceso de check-in, pudo disfrutar de nuestras instalaciones una vez que se completó el proceso. Valoramos su paciencia y comprensión durante este tiempo.Lamentamos profundamente escuchar sobre su experiencia durante el proceso de check-in. Permitanos proporcionarle más contexto sobre lo ocurrido. A su llegada, usted fue registrado por Susana, nuestra recepcionista. Sin embargo, la habitación asignada aún no estaba lista, lo que impidió que se le colocaran los brazaletes de acceso. Aunque entendemos su frustración, queremos asegurarle que no hay discriminación entre nuestros huéspedes locales y extranjeros. Nuestro objetivo es brindar un servicio equitativo y de calidad a todos nuestros huéspedes.Entendemos que la espera y la falta de información adecuada pueden haber sido frustrantes, y le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente que esto haya causado. Sus comentarios son importantes para nosotros, y compartiremos sus preocupaciones con nuestro equipo de gestión para abordar cualquier situación y mejorar nuestros procesos de check-in.Esperamos que haya podido disfrutar de nuestras instalaciones y servicios una vez que se completó el proceso de check-in.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestro compromiso con un servicio excepcional desde el momento de su llegada.Saludos cordiales.Josimar AmezcuaAgente de Gestión de Reputación Online

We sincerely apologize that we fell short of your expectations.  We value your feedback and would appreciate it if you could contact us directly to share more about your experience. This will help us improve and ensure future guests have a better experience.

Dear Tabitha,Thank you so much for your review of your recent stay at The Royal Haciendas!We truly appreciate your feedback and are pleased to hear that you found our resort to be very nice. Providing a comfortable and enjoyable experience for our guests is our top priority.We understand your concern about the limited evening activities and dining options. We strive to create a relaxing and serene atmosphere for our guests, which includes closing certain facilities at 10pm. However, we will certainly take your feedback into consideration as we continue to evaluate and improve our offerings.Regarding the food, we're glad to hear that you found it to be satisfactory. We are always looking for ways to enhance our culinary offerings and will take your comments into account as we work to improve.We hope that despite these limitations, you were able to enjoy your time at our resort and create some wonderful memories and hope to have the pleasure of welcoming you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Juan Pablo, We sincerely apologize that we fell short of your expectations. We value your feedback and would appreciate it if you could contact us directly to share more about your experience. This will help us improve and ensure future guests have a better experience.Warmest regards,Josimar AmezcuaOnline Reputation Agent

Dear Thomas Theodore Fields,Thank you so much for your review of your recent stay at The Royal Haciendas!We are thrilled to hear that you enjoyed your 9th visit to The Royal Haciendas and that it was as wonderful as ever. It's fantastic to know that you found the food better than ever and that everyone was super friendly during your stay. Our team works hard to provide exceptional service, and we're glad to hear that you experienced just that.We're delighted to hear that your check-in and check-out processes were smooth and fast, allowing you to make the most of your time with us. It's wonderful that you enjoyed the immaculate pool and the variety of activities available throughout the day. We strive to provide a memorable experience for all our guests, and it sounds like you had a fantastic time.Thank you once again for your kind words, and we look forward to welcoming you back for your 10th visit and many more memorable experiences at The Royal Haciendas!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Aaron,Thank you for sharing your recent experience at The Royal Haciendas with us!We're delighted to hear that you found our resort beautiful and felt safe throughout your stay. Ensuring the safety and comfort of our guests is always our top priority.Your feedback regarding the service and dining options is valuable to us. We're glad to hear that you received amazing service from our cleaning staff and enjoyed the convenience of having food available all day. However, we apologize for any inconsistency you experienced with service and dining options. Rest assured, we'll use your feedback to make improvements and ensure a more consistent experience for all our guests.Thank you once again for your review, and we hope to welcome you back for another enjoyable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Mariano,Thank you for sharing your feedback about your recent stay at The Royal Haciendas.We're delighted to hear that you found our breakfast selection and our casual-elegant dinner options to be great. It's wonderful to know that you appreciated the cleanliness of our property as well.We understand your concerns about the slow service at the bar areas around the pool. While we strive to deliver excellent and efficient service at all times, there are instances, such as peak hours or mandatory procedures, that may require additional attention. Rest assured, we will review our processes and work with our team to ensure that service is prompt and efficient in all situations. Thank you for bringing this to our attention.We apologize for any inconvenience you experienced on your day-trip to the cenote. For any tours or excursions off-property, we highly recommend consulting with our partner, Thomas More Travel, where you can receive detailed information about distances, schedules, and activities. Their onsite travel agents can provide comprehensive guidance to ensure that you have a clear understanding of the itinerary and can make informed decisions about your excursions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Patrick,Thank you so much for your review of your recent stay at The Royal Haciendas!We're thrilled to hear that you enjoyed your stay and that our staff took good care of you. Your kind words mean a lot to us. We're also glad to know that you had fantastic meals at our two restaurants and found the booking process easy.Regarding your feedback about the buffet, we appreciate your honesty. We're always striving to improve, and your insights will help us enhance our dining experience for future guests.We hope to welcome you back again soon for another wonderful stay!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Anuar,Thank you so much for your review of your recent stay at The Royal Haciendas! We're delighted to hear that you had a great stay at The Royal Haciendas and that you found our property to your liking. Providing the best service to our guests is always our top priority, and we're thrilled that you appreciated the efforts of our team. Your kind words will be shared with them, and we're sure they will be encouraged by your feedback.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Azra,It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Charles Wayne,Thank you for sharing your experience of your recent stay at The Royal Haciendas.We're thrilled to hear that you encountered very friendly people during your stay! Our team takes great pride in providing warm and welcoming service to all our guests.We're delighted that you loved the views from our resort. It's always wonderful to know that our guests appreciate the beauty of their surroundings.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic experience at The Royal Haciendas!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Louisa,Thank you for sharing your experience of your recent stay at The Royal Haciendas.We're pleased to hear that you found our hotel to be very nice and clean. However, we're disappointed to learn that your experience with our staff did not meet your expectations. Your feedback regarding the service is valuable to us, and we will use it to address any areas for improvement in our team's approach.We apologize for any inconvenience caused by the need to move rooms during your stay. Our Inventory department works closely with the guest services department to avoid room switching on Saturday. Our priority is that our guests stay in the same room throughout their entire stay. That's why our team tried their best so you could stay in the same unit during the first two weeks of your vacation. Unfortunately, this was particularly difficult for the third week of your stay, since we had high occupancy and membership contracts to honor. We always strive to make this process as smooth and seamless as possible, and we regret learning that this overshadowed your stay with us.We hope that you grant us the opportunity of welcoming you again during your next visit to the Mexican Caribbean.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Danielle Renee,Thank you so much for your review of your recent stay at The Royal Haciendas!We're delighted to hear that you and your family had an awesome vacation with us. It's wonderful to know that you enjoyed our beautifully landscaped property, the cleanliness of our resort, and the food by the pool. We're especially glad to hear that your kids loved the games room!We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Nevertheless, we're pleased that you were able to connect with some wonderful people during your stay, and we hope that this didn't detract too much from your overall enjoyment.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you and your family back for another memorable vacation at The Royal Haciendas!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Nelly,Thank you so much for your review of your recent stay at The Royal Haciendas!We're glad to hear that you took the time to share your feedback with us. Your input is valuable as it helps us to identify areas where we can improve our services.We apologize for any inconvenience you experienced with the bath water temperature regulation. We take pride in our resort's maintenance and we're sorry you did not perceive it this way. Despite this challenge, we hope that you were still able to enjoy your overall experience at our resort.Thank you once again for choosing to stay with us. We appreciate your support, and we hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Christianne Elizabeth,Thank you so much for your review of your recent stay at The Royal Haciendas!We're thrilled to hear that you had a wonderful March break with us and that you found our one-bedroom suites spacious and perfect for your family's needs. It's great to know that you enjoyed the poolside restaurants and the convenience of ordering food to your lounger.We're delighted that your kids enjoyed the kids club and that they had a great time during their stay. Ensuring that families have a memorable and enjoyable experience is important to us.Your feedback regarding the difficulty in getting reservations at the restaurants. We always aim to communicate assertively with our guests and we're sorry to learn we fell short of this goal with you. Being a Royal Resorts' member has certain perks such as the personal concierge assignment and the ability to make restaurant reservations days in advance. Non-members do have a concierge but anyone available will provide the service and the reservations for our restaurants are limited to the same day.Regarding the limited evening entertainment is appreciated, and we'll certainly take this into consideration as we strive to enhance our guest experience.Thank you once again for choosing to stay with us. We're grateful for your valuable feedback, and we look forward to welcoming you back for another fantastic stay at The Royal Haciendas!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Hermelinda,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that the condition of the beach did not meet your expectations.Please rest assured that we are actively assessing the best strategies for beach restoration while prioritizing the preservation of the surrounding ecosystem. In addition, we have partnered with a dedicated team to diligently clear the beach of stones, roots, and sargassum on a daily basis to ensure our guests can fully enjoy their beach experience.Furthermore, we offer a variety of non-motorized water sports as an alternative way for our guests to make the most of their time by the sea. Additionally, our main pools and swimming areas provide excellent options for those seeking aquatic relaxation.We genuinely value your feedback and hope that you will consider giving us another opportunity to exceed your expectations during your next visit to the Mexican Caribbean.Warm regards,

Apreciado Roger Geovanni,Gracias por tomarse el tiempo de publicar acerca de su experiencia en The Royal Haciendas.Nos complace saber que en general disfrutó de su estancia con nosotros. Agradecemos sus comentarios positivos sobre su experiencia. Sin embargo, lamentamos cualquier inconveniente que pueda haber experimentado con las restricciones de horario para el consumo de alcohol. Entendemos que esto puede ser una limitación para algunos huéspedes, y apreciamos sus comentarios al respecto.Es importante destacar que nuestras políticas de consumo de alcohol están diseñadas para garantizar la seguridad y el bienestar de todos nuestros huéspedes. Las restricciones horarias están destinadas a promover un entorno seguro y tranquilo durante las horas de descanso.Esperamos poder darle nuevamente la bienvenida en su próxima visita al Caribe Mexicano. Saludos cordiales.Josimar AmezcuaAgente de Gestión de Reputación Online

Dear Sheila,Thank you so much for your review of your recent stay at The Royal Haciendas!Your kind words are greatly appreciated. We're delighted to hear that you found our property exceptional in every aspect.It's always our goal to provide an exceptional experience for our guests, and we're thrilled to know that we succeeded during your stay.We hope to have the pleasure of welcoming you back soon for another exceptional stay!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Marco Antonio Cedeno,Thank you for choosing to stay at Royal Haciendas and for taking the time to share your experience with us. We are delighted to hear that your overall stay was mostly pleasant, and we appreciate your positive feedback regarding the beauty of our property and beach area.We also want to extend our gratitude for acknowledging the exceptional service provided by one of our waiters. It's heartening to hear that despite some challenges, you encountered a positive and memorable interaction with one of our team members.However, we are deeply sorry to learn about the challenges you encountered during your stay. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all of the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone.Additionally, we apologize for the service experience of our buffet restaurant staff. Providing efficient and attentive service to all our guests is our priority. Your feedback will be shared with our food and beverage team for further review and improvement.Furthermore, we are sorry to hear about the experience your daughter had at the kids' activities area. Rest assured, we will address this matter with our kids' club staff to ensure that all children receive the attention and care they deserve.We sincerely regret that we did not meet your expectations on this occasion. Your feedback will be utilized constructively to enhance the experiences of our future guests.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and memorable stay.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Jeremy, Thank you for taking the time to review your recent stay at The Royal Haciendas. We're delighted to hear that you found our property to be clean and enjoyed your room. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone. Your feedback will be shared with our concierge team to ensure that our guests' preferences are respected and that interactions are conducted with warmth and professionalism. Additionally, we regret to hear that the buffet food did not meet your expectations. We strive to provide a variety of dining options to cater to all tastes, and we will certainly review your comments with our culinary team to make improvements where necessary. Thank you once again for your feedback. We value your insights as they help us to continually enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards. Josimar Amezcua Online Reputation Agent