2 udendørs pools
Tjek tilgængelighed

Anmeldelser af Hotel Las Golondrinas

3.5 out of 5
Hotel Las Golondrinas
Av. Constituyentes, No. 178 Esq. calle 20, Playa del Carmen, QROO

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 82 af i alt 247 anmeldelser" "
Bedømmelse på 8 − Udmærket. 93 af i alt 247 anmeldelser" "
Bedømmelse på 6 − Okay. 46 af i alt 247 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 247 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 247 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

8,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Maria

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were a little too small but clean, the bathroom was clean but the toilet seat was rusty, very well situated, the areas outside was amazing it looks like a jungle, the staff was nice.
Overnattede 3 nætter i marts 2024
Svar fra The staff Hotel Las Golondrinas den 21. mar. 2024
Dear Maria thanks a lot for your comments we are working in the details, Greetings!!

6/10 Okay

Emilia

Everything was ok
Overnattede 1 nat i februar 2024
Svar fra The staff Hotel Las Golondrinas den 21. mar. 2024
Dear Emilia thanks a lot for your visit, Greetings!!

10/10 Fremragende

Grace

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and quiet. Staff is friendly and helpful. Walking distance to shops, restaurants, beaches. Skip the breakfast at the attached breakfast bar ... there's a nice little Mexican restaurant on the same block with excellent breakfast menu.
Overnattede 9 nætter i februar 2024
Svar fra The staff Hotel Las Golondrinas den 21. mar. 2024
Dear Grace thanks a lot for your comments we are working in the details!, Greetings!!

6/10 Okay

Israel

Synes ikke om: Rengøring, service og personale
Habitación mal distribuida, la alberca básicamente decorativa, muy fría, tuve un problema con el baño me resolvieron después de 10 horas
Overnattede 5 nætter i februar 2024
Svar fra HOTEL LAS GOOLONDRINAS den 22. feb. 2024
Buen dia, esperamos que se encuentre bien, tuvimos notificacion del baño, mismo que se soluciono al momento.Las dos albercas que tiene el hotel no cuentan con calentador ya que en Playa del Carmen se tiene un clima cálido como es propio de destinos turísticos de la Riviera.Lamentamos que no haya sido de su agrado, lo esperamos en su próxima visita.

10/10 Fremragende

Kevin William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great traditional atmosphere
Very nice hotel in a great location just a few blocks away from 5th. Staff was fantastic and helpful with all our needs. Atmosphere is very tradition with the courtyard. The only negative was lack of water pressure in the shower but it was sufficient to get the job done. Would stay hear again. Few doors down was a great latin fast food joint which have great portions. Ate there twice. Location on main street and extremely safe.
Overnattede 2 nætter i februar 2024
Svar fra Staff Hotel Las Golondrinas den 14. feb. 2024
Dear Kevin, thank you very much for your visit!! Sorry for the inconvenience, but I'll work on these details. Come back soon!

10/10 Fremragende

Pedro Viveros

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
100
Overnattede 1 nat i februar 2024
Svar fra Equipo del Hotel Las Golondrinas den 12. feb. 2024
Estimado Pedro ¡muchas gracias por su visita, vuelva pronto! Saludos

10/10 Fremragende

Gilberto, Hidalgo

Rejste med partner
Good location, safe and quiet
Overnattede 2 nætter i februar 2024
Svar fra Team Hotel Las Golondrinas den 12. feb. 2024
Dear Gilberto Thanks a lot for your visit!!

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale
It was just Ok… would not stay again.
The hot water was out for 2 days. The safe didn’t work because they said the battery was probably out. They gave me a lock with key to use for the box, but that didn’t work. It was clean and great location. I sent an email asking about private transportation from airport, they said take the ADO bus.
Overnattede 4 nætter i december 2023
Svar fra Staff del Hotel Las Golondrinas den 31. jan. 2024
Sorry for the inconveniences, did you have thanks a lot for your comments

6/10 Okay

Gabriela Juarez

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 4 nætter i december 2023
Svar fra Del Staff del Hotel Las Golondrinas den 31. jan. 2024
Gracias por tu visita Gabriela ¡vuelve pronto! Saludos

8/10 Udmærket

Marcial

Synes godt om: Rengøring
Nice location..hotel looks old..good overall
Overnattede 1 nat i december 2023
Svar fra Saff of The Hotel Las Golondrinas den 20. dec. 2023
Thanks Dear Marcial for your visit!!

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023
Svar fra Staff Las Golondrinas den 30. nov. 2023
Estimada Karen ¡muchas gracias por tu visita! Saludos del equipo Las Golondrinas

10/10 Fremragende

Alejandro

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personal muy amable y una propiedad bastante limpia y con buen mantenimiento de las habitaciones y del hotel. Esta propiedad te da más de lo que esperas. Muy recomendado
Overnattede 1 nat i august 2023
Svar fra Hotel las Golondrinas den 5. sep. 2023
Muchas gracias por su comentarioEsperamos verlo nuevamente para atenderloQuedamosa atentos

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i august 2023
Svar fra reservas den 15. aug. 2023
¡Buenos días! un gusto atenderlo y a ver que disfruto su estancia en nuestro Hotel las Golondrinas, es muy importante para nosotros su comentario, lo esperamos pronto nuevamente en nuestras instalaciones con mucho gusto.saludos cordiales

10/10 Fremragende

Jose

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i august 2023
Svar fra RESERVAS den 14. aug. 2023
Buenos días ! un gusto atenderlo estimado José, lo esperamos ver pronto nuevamente en el hotel las golondrinas ¡saludos cordiales!

10/10 Fremragende

Jose

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i august 2023
Svar fra reservas den 11. aug. 2023
¡Buenos día! estimado José, un gusto a verlo recibido en nuestras instalaciones, lo esperamos nuevamente verlo por aquí con mucho gustosaludos cordiales.

8/10 Udmærket

Lucía de los Angeles

Overnattede 1 nat i august 2023
Svar fra Equipo Las Golondrinas den 5. aug. 2023
Estimada Lucia agradecemos tu comentario, y seguimos trabajando para que nos visites pronto gracias por tu estancia saludos del Equipo de Las Golondrinas

10/10 Fremragende

LARISA FRINE JARDON

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. You can walk to the beach and to the ADO bus station. The hotel is cosy and it's got charm. The buffet breakfast could be better, but the staff is nice.
Svar fra Hotel las Golondrinas den 19. jul. 2023
Thank you very much for your commentsWe are working every day to improve and give you a better service

8/10 Udmærket

Mac

Rejste med familie
Synes godt om: Rengøring, service og personale
Es un hotel pequeño con servicios básicos. No incluye desayuno lo cual es una desventaja y la red Wifi es un poco lenta. La luz en la habitación un poco deficiente. Sin embargo, esta súper bien ubicado. A unos pasos hay un supermercado y sentido contrario la Quinta Av. y la playa.
Overnattede 1 nat i juli 2023
Svar fra Hotel las Golondrinas den 14. jul. 2023
Hola buen dia esperamos que se encuentre bien.Estamos muy agradecidos en que nos comparta su experiencia, tendremos en cuenta las areas de oportunidad que nos externa , para poder ofrecerle un mejor serivcio en su proxima visita.Muchas gracias.

10/10 Fremragende

Sahara

Rejste med familie
Synes godt om: Rengøring, service og personale
Svar fra Equipo Las Golondrinas den 22. maj 2023
Estimado Cliente Sahara , ¡ fue un placer atenderle , vuelva pronto Gracias ! Atentamente

10/10 Fremragende

Jose

Overnattede 2 nætter i april 2023
Svar fra El Equipo del Hotel Las Golondrinas den 11. maj 2023
Buenos Dias Estimado Jose ¡muchas gracias por tu estancia! Esperamos verte pronto y poder atenderte nuevamente , Gracias

8/10 Udmærket

Fransisca

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great cheap stay very clean
Overnattede 5 nætter i marts 2023
Svar fra The Team Of Las Golondrinas Hotel den 29. mar. 2023
Thanks very much for your coment Dear Guest , we'll hope see you very soon! Sincerely The Team Of Las Golondrinas Hotel

8/10 Udmærket

Cassandra l

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was very close to everything
Overnattede 3 nætter i marts 2023
Svar fra Hotel las golondrinas den 17. mar. 2023
Gracias por su visita

10/10 Fremragende

Reynaldo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es un hotel muy acogedor y súper bien ubicado
Overnattede 3 nætter i februar 2023
Svar fra Hotel las Golondrinas den 27. feb. 2023
Gracias por sus comentarios esperamos poder atenderle nuevamente con la calidad y serivicio que nos distingue

8/10 Udmærket

Anna Tari

Rejste med partner
Synes godt om: Rengøring, service og personale
This hotel is in a perfect location. Close the grocery store and 5th! Close to restaurants that were priced much better then on 5th. The lush gardens are great however if you want to tan it covers like a canopy and hardly any sun comes through, but beautiful to read and relax by the pool. Staff amazing!
Overnattede 10 nætter i februar 2023
Svar fra Hotel las Golondrinas den 27. feb. 2023
Thanks for your commentsWe are working every day to offer you a better serviceWe are waiting for you soon

8/10 Udmærket

Reynaldo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Es tan acogedor y agradable el hotel, hice buena elección
Overnattede 1 nat i februar 2023
Svar fra Hotel las golondrinas den 23. feb. 2023
GRACIAS por sus amables comentarios, esperamos poder atenderle proximamente

10/10 Fremragende

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to everything.
Overnattede 3 nætter i februar 2023
Svar fra Hotel las golondrinas den 21. feb. 2023
Gracias por sus comentarios esperamos poder atenderle en su proxima visita

8/10 Udmærket

Korey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, rooms were clean. No complaints for the price. Kids liked the pools. Would definitely stay there again.
Svar fra NICE den 21. dec. 2022
Thank you very much for your comments, we'll hope see you again!Sincerely Team Of Golondrinas Hotel

2/10 Forfærdeligt

elena elizabeth

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pésima atención
Overnattede 1 nat i september 2022
Svar fra RECEPCION den 9. sep. 2022
Buenas Tardes Estimada Elena, por favor permite nos mejorar tu experiencia respecto a Nuestro Hotel, la próxima vez que nos visites para atenderte como te mereces. Gracias.

10/10 Fremragende

Rodolfo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me gusto la amabilidad, el que estén pendientes de q no falte nada en todo momento, no tuvimos ningún problema
Overnattede 2 nætter i august 2022
Svar fra Hotel las golondrinas den 18. aug. 2022
Gracias por su comentario, todos nuestros huespedes son importantes, los esperamos nuevamente para seguir atendiendoles como se merecen

10/10 Fremragende

Beto

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente lugar para descansar y relajarte
Overnattede 2 nætter i august 2022
Svar fra Hotel las golondrinas den 18. aug. 2022
Gracias por su comentario, seguimos trabajando para poder ofrecerle el servicio que se merecen

8/10 Udmærket

Hikari

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I has everything I needed. Perhaps even more than I did. I had a full tub and spacious bathroom. Perfect sized room for 1-2 people. Front desk were always accommodating. Great stay!
Overnattede 1 nat i august 2022
Svar fra Hotel las golondrinas den 18. aug. 2022
Thank you very much for your comments, we will continue working to improve for you

8/10 Udmærket

Maribel

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2022

10/10 Fremragende

JOSE

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
👍
Overnattede 1 nat i juli 2022
Svar fra Armando den 19. jul. 2022
Hola buen dia, muchas gracias por su calificacion, estaremos encantados de recibirlo nuevamente

8/10 Udmærket

Gillian

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 6 nætter i marts 2022
Svar fra RESERVAS den 28. apr. 2022
Thank you for your comments, we are working every day to be able to serve you as you deserve, we will pay attention to detail, we are waiting for you soon

10/10 Fremragende

Heriberto Macias

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2022
Svar fra RESERVAS den 28. apr. 2022
Thank you for your comments, we are working every day to be able to serve you as you deserve, we will pay attention to detail, we are waiting for you soon

6/10 Okay

nicole

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great room for the price. Room reminded me of an airport hotel. Very basic. The room I was in only had a window that looked into the property so very little natural light. The staff was super friendly and attentive. The key cards weren’t working on the days that I stayed which was a little inconvenient but staff walked me to my room to let me in. Not a huge deal. Pools are in the shade most of the day but a very nice set up.
Overnattede 2 nætter i februar 2022
Svar fra RESERVAS den 28. apr. 2022
Thank you for your comments, we are working every day to be able to serve you as you deserve, we will pay attention to detail, we are waiting for you soon

8/10 Udmærket

Donique, Clayton

Rejste med partner
Synes godt om: Service og personale
Quaint, unique property with very friendly, hard-working staff. The pool area makes you feel like you are in a jungle oasis. Room was very clean. The decore and fixtures are not the most up-to-date, but they are functional and well-maintained. Good location. In walking distance to 5th Ave, restaurants and stores.
Overnattede 2 nætter i februar 2022
Svar fra RESERVAS den 28. apr. 2022
Thanks for the comments, we hope to be able to improve to offer you all the quality that you deserve :) we are waiting for you soon

10/10 Fremragende

Edgar Paul, Briarwood

Overnattede 8 nætter i februar 2022

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Above average hotel close to La Quinta
This hotel is slightly above average. The rooms are clean and it’s a nice area with easy access to “La Quinta.” I would stay here again but it certainly doesn’t deserve a 5 star. I would give it 3.75 stars out of 5. Pros: Clean rooms, quiet, 2 pools, beautiful setting, comfortable beds, and a very friendly bilingual staff. In-room safe. Decent hot-water. Cons: Slow or non-existent wifi. Check-in took more than 30 minutes. I had cancelled one night on my stay and the hotel initially tried to charge me a no-show even though I cancelled before the due time. The key system went down to all the rooms one day and everyone had to be let in by the check-in staff manually. Breakfast is more expensive than La Quinta which is 2 short blocks away. I would stay here again because the property is so nice and the staff is friendly, but they have some work to do. If they want to keep a high rating.
Overnattede 5 nætter i februar 2022
Svar fra Reservas den 28. apr. 2022
Thanks for the comments, we hope to be able to improve to offer you all the quality that you deserve :) we are waiting for you soon

8/10 Udmærket

Fidel

Overnattede 2 nætter i februar 2022
Svar fra RESERVAS den 28. apr. 2022
Gracias por su comentario, esperamos atenderlos nuevamente :) mejoraremos para poder conseguir ese 10 que se lo merecen todos ustedes

10/10 Fremragende

Jerry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2022

8/10 Udmærket

Xavier

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was close by to all the restaurants and 5ta avenida. We had drug stores and supermarkets close ata walking distance.
Overnattede 9 nætter i februar 2022
Svar fra Reservas den 28. apr. 2022
Thank you for your comments, we hope you liked the hotel and that you come back with us :)

10/10 Fremragende

Jaime, miami

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2022

6/10 Okay

Hikari

Rejste med familie
Synes godt om: Service og personale
That it was generally quiet, clean, convenient and affordable. However, the Wi-Fi was poor. While the staff insisted someone (maintenance) would check in with me... which they never did... I felt as though I was just paying for a good bed. I'm hoping that when I pay for accommodation its for ALL the amenities the facility says it offers.
Overnattede 1 nat i februar 2022
Svar fra GOLONDRINAS den 24. feb. 2022
Thank you for your comment, it is a pleasure to serve you, the Wi-Fi situation was a local situation, we are sorry that issues beyond our control have caused you discomfort, we hope to see you again and always with the warmth that characterizes us

4/10 Dårligt

David

Overnattede 1 nat i februar 2022
Svar fra golondrinas den 24. feb. 2022
Thank you for your comment, it is a pleasure to serve you we hope to see you again and always with the warmth that characterizes us

8/10 Udmærket

Ricardo, Guadalajara

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, spacious rooms, well maintained facilities; I would only suggest to provide more than 1 key to the guests even with an extra charge in case it gets lost it was very annoying to have only one when there is more than one person, in addition the hotel is closed after midnight, I got back at 3am with no key and none was there to open the door I had to call the hotel for someone to open it for me
Overnattede 3 nætter i februar 2022
Svar fra golondrinas den 24. feb. 2022
Thank you for your comment, it is a pleasure to serve you, we hope to see you again and always with the warmth that characterizes us.

10/10 Fremragende

Patrice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bel emplacement en ville près de la quinta avenida
Overnattede 2 nætter i februar 2022
Svar fra golondrinas den 24. feb. 2022
Thank you for your comment, it is a pleasure to serve you, we hope to see you again and always with the warmth that characterizes us.

2/10 Forfærdeligt

Alejandro

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel said I did not have a reservation did not acomódate at all, I had to speak to Expedia customer service, they provided a different hotel, called one playa del Carmen, the room was small beds full size, no pool even tho on site they adervertizes one, overall bad experience
Overnattede 3 nætter i februar 2022
Svar fra GOLONDRINAS den 24. feb. 2022
Thank you for your comment, we hope to serve you soon and give you the service you deserve :)

2/10 Forfærdeligt

Amy

Rejste med partner
Synes ikke om: Service og personale
When we went to check in they told us they had no rooms and couldn't accommodate us even though I had a confirmed booking. They didn't seem to care that we were without a hotel and didn't even cancel the reservation on their end after telling us they had no rooms. I was charged the full amount for a room I didn't even stay in. Very poor service I wouldn't recommend staying here.
Overnattede 1 nat i februar 2022
Svar fra GOLONDRINAS den 24. feb. 2022
Thank you for your comment, we hope to serve you soon and give you the service you deserve :)

10/10 Fremragende

Felice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely
This hotel is a lovely, smaller hotel. I loved the styling and the decor created a lovely atmosphere of Mexican charm. The greenery in the courtyard is fabulous. The area around the small pool was relaxing. The king size beds were very large and comfortable. Our room had a coffee maker and small fridge. The location is perfect, close to the beach, the mega and several restaurants but not noisy. I can say enough about the staff and their excellent service, they were very friendly and accommodating. Great internet with no issue in our rooms or the lobby. The satellite tv was not working but that was not the fault of the hotel. We were booked to stay one night but extended our stay 2 days and would stay here again.
Overnattede 1 nat i januar 2022
Svar fra GOLONDRINAS den 24. feb. 2022
Thank you for your comment, we hope to serve you soon and give you the service you deserve :)