We have extended our stay due to the transport strike. On our second day, someone opened the door without knocking. When she realised there was someone in the room, she immediately closed the door and left. We ran after her and asked what’s the matter, she just said ‘check out’. We said we’re not due to check out until the next day, she just left without saying anything. We reported this to the front desk supervisor. He promised to investigate on the incident but we haven’t received any information about it even after we’ve checked out. Also, on the same day, we found our door left open 3 times by the housekeeping staff. The only explanation we got was that it was a hot day, the doors is old, it expanded so wouldn’t close properly. We find this explanation unacceptable because every time we leave the room, all we needed to do was pull the door lightly and it closes properly. We felt unsafe during our day, it was a horrible experience.
