Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive befinder sig på stranden i Isla Mujeres. Isla Mujeres-Punta Sam Færgeoverfart og Ultramar Ferry Puerto Juárez er begge oplevelser, som er et besøg værd. Er du derimod i shoppehumør, er både Puerto Cancún Marina Shoppingcenter og La Isla Butikscenter oplagte steder at besøge. Overvej at kigge forbi North Beach og Tortugas Strand. Besøg vores rejseguide til Isla Mujeres
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400
Hvad ligger i nærheden?
Garrafon-naturrevsparken
1 min. gang - 0.1 km
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark
2 min. gang - 0.2 km
Capitán Dulché-museet
11 min. gang - 1.0 km
Mundaca-huset
6 min. gang - 0.6 km
Parque de los Sueños Vandland
17 min. gang - 1.5 km
Sådan kommer du rundt
Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min. kørsel
Restauranter
Zaza Beach Club
13 min. gang
Albatros Beach Club
4 min. gang
Mar Bella
6 min. gang
Icebar
10 min. gang
oscar's grills pizzas
2 min. kørsel
Om overnatningsstedet
Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive
Hotel med luksusfaciliteter og alt inklusive, som blev istandsat i 2024 og ligger i nærheden af Punta Sur
Nær Isla Mujeres-Punta Sam Færgeoverfart ligger Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive, som byder på gratis morgenmadsbuffet, 2 barer ved poolen og en tagterrasse. Dette hotel er et godt sted at nyde solen med en beliggenhed ved stranden, spisning ved stranden og liggestole. Lad dig forkæle med body wrap-behandlinger, body scrub-behandlinger og Ayurveda-behandlinger i stedets spa. Få lidt at spise på en af stedets 3 restauranter, som byder på morgenmad, frokost og aftensmad og har internationale retter.
Træn i fitnesscenteret, og prøv aktiviteter som beachvolley, kajakroning og snorkling. Gratis Wi-Fi på værelset med en hastighed på 25+ Mbit/s er til rådighed for alle gæster, og der tilbydes shopping på stedet og en kaffebar/café.
Yderligere fordele inkluderer:
En udendørs pool samt liggestole
Gratis parkeringsservice
En elevator, hjælp med udflugter/billetter og en flersproget medarbejderstab
Aftenunderholdning, pengeautomat/banktjenester og røgfrie områder
Værelsesfaciliteter
Alle 109 værelser inkluderer komfortable faciliteter som roomservice døgnet rundt og pudemenuer plus fordele som pengeskabe med plads til bærbar computer og aircondition.
Ekstra faciliteter tæller:
Badeværelser med dybe badekar og gratis toiletartikler
47-tommers smart-tv med premium-tv-kanaler
Balkon, minikøleskabe og kaffe-/temaskiner
Oplysninger om alt inklusive
Dette hotel er med alt inklusive. Mad og drikkevarer på stedet er inkluderet i værelsesprisen (begrænsninger kan gælde).
Drikkepenge og afgifter
Drikkepenge er inkluderet, og yderligere drikkepenge fra gæsterne accepteres.
Mad og drikkevarer
Alle buffet- og a la carte-måltider, snacks og drikkevarer er inkluderet
Roomservice døgnet rundt
Minibar på værelset (alle drikkevarer inkluderet)
Spiritus er tilgængeligt på værelset
Måltider og drikkevarer er inkluderet på partnerhoteller
Aktiviteter og faciliteter/udstyr
Alle ikke-motoriserede vandsportsaktiviteter er inkluderet.
Vandaktiviteter
Kajakroning
Sejlads
Dykkerture
Snorkling
Snorkelture
Aktiviteter på land
Fitnessfaciliteter
Underholdning
Underholdning og aktiviteter på stedet
Temafester
Priser og udmærkelser
Dette overnatningssted er tilknyttet International LGBTQ+ Travel Association (IGLTA) og tager imod lesbiske, bøsser, biseksuelle, transkønnede, homoseksuelle, interseksuelle og aseksuelle.
Gratis morgenmadsbuffet tilbydes hver dag fra kl. 07.00 til kl. 11.00
2 barer ved poolen
2 barer/lounger
3 restauranter
En kaffebar/café
Snackbar/deli
Restauranter på stedet
AlVento Beachclub
BOGA
Botanik
Seasalt
The Breeze
Oplevelser
Aftenunderholdning
Beachvolley
Dykning
Kajakroning
Motionscenter
Shopping
Snorkling
Spa med stort udvalg af behandlinger
Tv på fællesarealer
Udendørs pool
Udstyr til vandsport
Bekvemmeligheder
Bagageopbevaring
Døgnåben reception
Frisørsalon
Gavebutik/aviskiosk
Hæveautomat
Vaskeri
Gæstefaciliteter
Aftenopredning
Bryllupsfaciliteter
Concierge-tjenester
Flersproget medarbejderstab
Hjælp med udflugter og billetter
Portier/piccolo
Rengøring (dagligt)
Renseri-/vaskeriservice
Forretningstjenester
Mødelokaler
Udendørs
Have
Liggestole ved poolen
På stranden
Strandhåndklæder
Strandliggestole
Strandparasoller
Tagterrasse
Spa med stort udvalg af behandlinger
7 behandlingsrum
Ansigtsbehandlinger
Ayurvedic-behandlinger
Behandlingsrum for par
Body scrub-behandlinger
Body wrap-behandlinger
Dampbad
Manicure/pedicure
Massage
Sauna
Spaen er åben hver dag
Tyrkisk bad
Hjælp til personer med et handicap
Hvis du vil anmode om hjælp til personer med et handicap, bedes du kontakte overnatningsstedet via kontaktoplysningerne i din reservationsbekræftelse.
Adgang for kørestolsbrugere (kan være begrænset)
Elevator (dørbredde på 110 centimeter)
Elevator med adgang for kørestolsbrugere
Visuel brandalarm
Andet
3 bygninger
4 etager
Bygget i 2007
Hele overnatningsstedet blev renoveret i august 2024
Røgfrit overnatningssted
Selskabssal
Værelsesfaciliteter
Soveværelse
Mørklægningsgardiner
Pudemenu
Sengelinned til rådighed
Badeværelse
Badekåber
Dybt badekar
Gratis toiletartikler
Hjemmesko
Håndklæder til rådighed
Hårtørrer
Privat badeværelse
Separat badekar og brusekabine
Underholdning
47-tommers smart-tv med premium-kabel- eller satellitkanaler
iPod-dockingstation
Mad og drikke
Gratis fyldt minibar
Gratis vand på flaske
Kaffe-/temaskine
Minikøleskab
Roomservice døgnet rundt
Andet
Aircondition (klimakontrolleret)
Gratis langdistanceopkald
Gratis lokalopkald
Pengeskab med plads til bærbar computer
Strygejern/strygebræt
Telefon
Politikker
Indtjekning
Indtjekning fra kl. 14.00 til når som helst
Mulighed for kontaktløs indtjekning
Minimumsalder for indtjekning: 18 år
Udtjekning
Udtjekning inden: kl. 11.00
Mulighed for kontaktløs udtjekning
Særlige indtjekningsinstruktioner
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet
Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer
Adgangsmuligheder
Bemandet reception
Kæledyr
Kæledyr er ikke tilladt (servicedyr er tilladt, og der opkræves ikke gebyrer)
Børn og ekstra senge
Dette overnatningssted er kun for voksne
Ekstrasenge er ikke tilgængelige
Vugger (barnesenge) er ikke tilgængelige
Betalingstyper accepteret på overnatningsstedet
Vigtige oplysninger
Godt at vide
Dette overnatningssted udlejes af en professionel vært, der udlejer som en virksomhed eller et erhverv.
Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort. Kontanter accepteres ikke
Betaling uden kontanter er tilgængelig
Overnatningsstedets sikkerhedsforanstaltninger inkluderer kuliltealarm, røgalarm og sikkerhedsalarm
Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
Hvis du afbestiller din reservation, er dette underlagt værtens afbestillingspolitik. I overensstemmelse med EU's regler om forbrugerrettigheder er reservation af overnatning ikke omfattet af fortrydelsesretten.
Vi bør nævne
Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til overnatningstedet inden ankomst via kontaktoplysningerne i reservationsbekræftelsen
Kun registrerede gæster kan opholde sig på værelserne
Det er ikke nødvendigt at have en bil for at komme til og fra dette overnatningssted
Dette overnatningssted tager mod gæster af alle seksuelle orienteringer og kønsidentiteter (LGBTQ+-venligt)
Overnatningsstedet er også kendt under navnet/-ene
All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort
Ofte stillede spørgsmål
Har Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive en pool?
Ja, dette overnatningssted har en udendørs pool.
Hvad koster det at overnatte hos Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?
Priserne for 1 nat for 2 voksne hos Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive den 20. apr. 2026 starter fra 3.569 kr., inkl. skatter og gebyrer, fra og med den 7. apr. 2026. Denne pris er baseret på den laveste pris pr. nat fundet inden for de seneste 24 timer for ophold i de næste 30 dage. Priser kan til enhver tid ændres. Vælg dine datoer for mere præcise priser.
Er Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive et kæledyrsvenligt overnatningssted?
Nej, kun servicedyr er tilladt på overnatningsstedet.
Hvor meget koster parkering hos Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?
Der er gratis parkeringsservice på dette overnatningssted.
Hvornår er indtjekning på Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?
Indtjekning fra kl. 14.00 til når som helst.
Hvornår er udtjekning på Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?
Udtjekning er kl. 11.00.
Tilbyder Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive fordele med alt inklusive?
Ja, overnatningsstedet er med alt inklusive. Mad og drikkevarer er inkluderet, og oplevelser inkluderer snorkling, kajakroning og sejlads med mere.
Hvor ligger Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?
Dette hotel i Isla Mujeres ligger på stranden, 2,8 kilometer fra Punta Sur og mindre end 10 kilometer fra Isla Mujeres-Punta Sam Færgeoverfart og North Beach. Derudover ligger Ultramar Ferry Puerto Juárez og Puerto Cancún Marina Shoppingcenter ca. 25 km derfra.
Anmeldelser
Anmeldelser af Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive
8,8
Fremragende
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
9,6
Rengøring
8,8
Faciliteter
9,4
Service og personale
9,4
Overnatningsstedets tilstand og faciliteter
Bedømmelse på 10 − Fremragende. 79 af i alt 119 anmeldelser
10 - Fremragende
79
Bedømmelse på 8 − Udmærket. 19 af i alt 119 anmeldelser
8 - Udmærket
19
Bedømmelse på 6 − Okay. 12 af i alt 119 anmeldelser
6 - Okay
12
Bedømmelse på 4 − Dårligt. 6 af i alt 119 anmeldelser
4 - Dårligt
6
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 119 anmeldelser
2 - Forfærdeligt
3
Anmeldelser
10/10 Fremragende
Benny Leonard, Hickory
2. apr. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful resort, good food a few items not to my liking but overall very good “fantastic pizza at SeaSalt” extremely friendly staff with shout outs to Lizbeth, Liza at reception, Ivan life guard” great guy”, Claudia and Karen on the beach, Juan, Javier and Alajendro at Boca, Omar and Pablo at SeaSalt, Andrea and Floberto at the pool cafe and Diego the Manager. All made our trip special.
Benny Leonard
Overnattede 7 nætter i marts 2026
10/10 Fremragende
Amanata
26. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a beautiful resort
Amanata
Overnattede 2 nætter i marts 2026
10/10 Fremragende
Konul
Rejste med familie
21. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best stay and experience.
Konul
Overnattede 7 nætter i februar 2026
10/10 Fremragende
Carey
Rejste med partner
21. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was modern and clean! Everything, and then some extras, made our stay very comfy.
Carey
Overnattede 7 nætter i marts 2026
10/10 Fremragende
Bradley
Rejste med partner
16. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was incredible we will certainly be planning a return trip in the future. The food was absolutely incredible, particularly breakfast and lunch. The breakfast buffet is luxurious with the perfect blend of classic breakfast items, a beautiful fruit platter and classic Mexican dishes. Lunch you can order to your sun lounger or go to the restaurants. The poke bowl, pork tostones, chicken burrito and prawn tacos where some of our regulars and were always delicious.
The staff were attentive and would always go the extra mile. Karen and Karim were both standouts for us and they really made you feel special weather it was there attentive nature or just their genuine interest in conversation.
The drinks are also great, The mango margaritas were particularly exceptional. We honestly had the best time.
The rooms are beautiful and bed was super comfy. My one very small criticism is there is nowhere to hang bath robes or clothes you want to steam (there's a steamer in the room) we ended up hanging clothes precariously on light fixtures but that was a very very small problem with an otherwise perfect room. And any issues you have the front desk are always willing to help and fix them for you quickly. We had problems with plugs in the bath and sink and were both fixed within a few hours. I'd suggest some small hooks in the room that would really help the functionality of the space.
Ultimately you will not regret coming here it is a peaceful paradise.
Bradley
Overnattede 7 nætter i marts 2026
8/10 Udmærket
Sarina
Rejste i en gruppe
15. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was beautiful and relaxing. The private ferry and welcome were excellent! Limited food selection, but good food. Definitely would be nice as a 2-3 night romantic getaway if you are already in Cancun.
Sarina
Overnattede 3 nætter i marts 2026
10/10 Fremragende
Diego, Aurora
Rejste med partner
15. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
What a beautiful hotel! They really treated us like royalty. The food was excellent, and the service was top-notch!
Diego
Overnattede 2 nætter i marts 2026
10/10 Fremragende
Dan
Rejste med partner
15. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely great property for your relaxing vacation. Food for an all inclusive is top notch. Rooms are great. Activities are lacking a bit, but for those looking to just relax, hard to imagine finding a better resort!
Dan
Overnattede 4 nætter i marts 2026
8/10 Udmærket
Raygan
Rejste med familie, Rejste i en gruppe
14. mar. 2026
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We got an ocean view room but could barely see the ocean so not great. The food was good at the restaurants but they all closed pretty early. We were really disappointed with the rooftop pool, bar and restaurant because they didn’t open until 6:00 in the evening! It was an infinity pool with a beautiful view of the ocean but who wants to spend the day up there if the restaurant and bar aren’t open? This hotel barely got 4 stars from me.
Raygan
Overnattede 4 nætter i februar 2026
6/10 Okay
Taylor
Rejste med familie, Rejste med partner
9. mar. 2026
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
While the property had great possibility, sadly the entire stay felt disjointed due to the way things are run. Example- rooftop pool that has no food/bar available…even though there is a restaurant on the rooftop. The hotel advertised that the rooftop bar was open at 3pm, yet we never saw any staff there until the restaurant prepped to open. The staff seemed undertrained and consistently put into circumstances where they were unsure of how to fulfill a request. Again, while the property was nice, I would not recommend returning until management irons out quite a few wrinkles.
Taylor
Overnattede 5 nætter i februar 2026
6/10 Okay
Leah
Rejste med partner, Rejste i en gruppe
6. mar. 2026
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pros: The staff were very friendly. The rooms and grounds were clean.
Cons: Food was average at best, but not much of a variety. We did not have reservations one night, so we decided to try to walk in one of the restaurants. We were told we would have an hour and half wait, but there was only 8 people in the restaurant. The pool bar closes at 5;30, and the pool closes at 8. I saw no activities the 5 days we were there.
Overall the experience was decent, but not great. I definitely don’t feel it was worth the money we spent.
Leah
Overnattede 5 nætter i februar 2026
4/10 Dårligt
Josh
5. mar. 2026
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room: The ocean was visible but partially obstructed. The shower door would not close properly and stayed open about five inches; we reported it but it was not fixed. The tub would not hold water initially, though they did repair that.
Food: Very hit or miss. The kitchen seems to add unnecessary twists to simple dishes; staples like pizza should be left alone. Many items had a strange “what is that?” flavor while others were bland. The menus are limited, and the restaurants strictly enforced reservations even with only a few tables occupied. With about eight people in the restaurant we were told there was a 45-minute wait. Since there were no grab-and-go options, we ended up taking a cab for better food.
Drinks: None stood out, and standard cocktails like the Moscow Mule and piña colada were poorly balanced—either too much juice or too weak overall. The hurricane was especially disappointing.
Hotel: The property itself is in good shape with nice common areas, and the staff is friendly. However, you will usually need to retrieve your own drinks as staff rarely check on guests in common areas. The hotel also shuts down early: the pool bar closes at 5 p.m., the main pool at 8 p.m., and the smaller upstairs pool stays open slightly later but has no swim-up bar. You will be in and out retrieving drinks.
Overall: for the money we paid, there are much better resorts we have experienced. Isla Mujures is great but we will look to stay elsewhere next time.
Josh
Overnattede 5 nætter i februar 2026
8/10 Udmærket
Rafal
Rejste med partner
5. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Took a while for our room to be ready. We didn't get our room till almost two hours after check out and only after complaining. We noticed others having the same issue. We were not given a tour or an explanation of amenities. The hotel was very clean and beautiful. Staff was good beside a couple lack luster interactions. Food was great but after dinner you were left still hungry due to minimal portions and lack of sides with certain dinner options. Overall my stay was good. Would come back again in the future knowing now what to expect. Both my wife and I did get sick during and after our stay.
Rafal
Overnattede 4 nætter i februar 2026
10/10 Fremragende
Ozlem
5. mar. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ozlem
Overnattede 7 nætter i februar 2026
8/10 Udmærket
Jack
4. mar. 2026
Jack
Overnattede 4 nætter i februar 2026
8/10 Udmærket
Julius
22. feb. 2026
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The resort is beautiful! The lobby, beach, pool, restaurants, etc….were all amazing aesthetically! The food is by far the highlight at Almare. All meals are 5 star, fine dining quality, even the room service meals were a step above most. Very relaxing stay but needs more activities, there were no activities going on during my week long stay other then beach yoga. The resort pretty much shuts down at 10pm, no bars or anything to chill at. The only place to find any type of action is to take a taxi into town. We rented golf carts and enjoyed the beautiful island a couple days but other then that there wasn’t much to do. Overall good place just to relax and eat but nothing else…
Julius
Overnattede 6 nætter i februar 2026
10/10 Fremragende
Caroline
Rejste med partner
20. feb. 2026
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay here - it was so relaxing and the perfect place for couples to enjoy. The resort was beautiful and everything was very clean - we loved our room. Only thing is we were supposed to have an ocean view but mostly were facing the water park next to the property.
The food was great - the beach/pool menu was our favorite as well as Seasalt the rooftop restaurant. We would recommend grabbing a drink at Seasalt before dinner to enjoy the views and watchthe sunset. The infinity pool next to Seasalt is also gorgeous.
Overall, we loved our trip and enjoyed the customer service. During our stay, there were a few hiccups, such as not being able to order room service during the day (no one answered, and it is supposed to be 24/7), but we were able to get through and order other mornings. It also seems like at times they are short staffed - there was one morning we went to Boga for breakfast right and they said the wait for an indoor or outdoor table was very long. We ended up just seating ourselves and going to the buffet and taco station. These were all minor and otherwise we felt like the service was great. Would recommend this hotel for a relaxing romantic getaway!
Caroline
Overnattede 4 nætter i februar 2026
10/10 Fremragende
Virginia
19. feb. 2026
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Everything was amazing the only bad thing is they don't have jacuzzis and the pools are not heated
Virginia
Overnattede 3 nætter i februar 2026
10/10 Fremragende
Tracy A
14. feb. 2026
The hotel is beautiful! The pool and beach is wonderful and easy to find seats with shade. Staff all so attentive to all our needs. The food and drinks were delicious. The coffee shop with pastries as perfect for every afternoon treat!
Tracy A
Overnattede 4 nætter i februar 2026
6/10 Okay
Christopher
Rejste i en gruppe
13. feb. 2026
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
If you’ve already booked, don’t panic — it’s not awful. But for a Luxury Collection resort at this price point, it falls short of what you’d expect from a true five-star stay.
The positives: communal areas are clean, calm and beautifully designed. Breakfast is the standout meal, the beach lunch truck is great, the Byredo toiletries feel premium, and the private boat transfer is excellent. The coffee shop is a nice touch too.
Unfortunately, service is inconsistent. Waits of 10+ minutes for basic requests were common and some staff came across as rude. Service often felt dependent on tipping, and even then it was hit-and-miss. The lobby bar has no menu and several drinks weren’t available.
Housekeeping and maintenance need work: mouldy shower, poor pressure, dirty windows, marks left from previous guests, a broken jacuzzi plug, and a minibar that wasn’t restocked (a bag of sweets isn’t “snacks”). We had to call for cleaning and bottled water that never arrived.
There were also organisational issues — closed pools with no signage, a booked golf buggy that never turned up, and limited flexibility on late checkout despite the hotel being quiet.
Overall, a decent 4-star stay, but it misses the mark for a luxury five-star experience.
Christopher
Overnattede 3 nætter i februar 2026
10/10 Fremragende
Amanda
12. feb. 2026
Amanda
Overnattede 4 nætter i februar 2026
2/10 Forfærdeligt
Edom
Rejste med partner
9. feb. 2026
Synes ikke om: Rengøring, faciliteter
Not enough staff working - food is not worth the $. I’ve stayed at RIUs that were half the price and way better.
Over priced and over rated
Edom
Overnattede 3 nætter i februar 2026
10/10 Fremragende
Janice
Rejste med familie
24. jan. 2026
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This resort exceeded our expectations. Being vegan it can be difficult to find a variety of appropriate food when traveling. Once the resort knew, the chefs prepared special meals just for me every dinner. I have never had that kind of service. BTW: the food! So amazing, every meal. The staff were all exceptional; friendly, helpful and courteous. Emiliano, Christina, Noe, Edgar, Karen, Iliana, Roberto, Alejandro, housekeeping staff; I wish I could remember everyone’s names. Every encounter was pleasant. Alan the manager, introduced himself on our first day and checked in throughout to ensure we were having a pleasant stay. Room was clean and well supplied. Housekeeping staff kept it that way for our 2 week stay. The hotel is quiet, calm and so very restful. The decor is beautiful. The spa is fantastic and the staff there were wonderful as well. Would love to return here again one day.
Janice
Overnattede 14 nætter i januar 2026
10/10 Fremragende
Jamie
Rejste med partner
20. jan. 2026
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing time for our honeymoon. Staff was over the top. Karen, Claudia, and Edgar, to name a few were awesome…as well as ALL the staff. Everyone knew you by name and went above and beyond to make sure you are taken care of. Being all inclusive we were hesitant on how it would be. We could not believe the 5 star quality food and drinks we were served. Definitely coming back! Thank you for everything! Adam & Jamie